After clicking Maybank2u, above error msg shown.

AA online booking is full of traps. I can safely say that a lot of people got tricked by the confusing "OK" and " Cancel" button. The traps are at select seat, insurance, and convenient fee. These traps are not easily removed for first timer.

Being using it and is useless during AA sales. it's not updated in real time, But for non sale period ok lah.

Under one booking of 3 passengers (family members). Air Asia auto seat allocation intentionally separate one of us at row 26 and the remaining two at row 12.

AA sure like you alot because you are such a good consumer. Don't mind being squeezed by AA and pay for someting your are supposely entitled foc.
Anyway, I didn't pay extra for it. The baggage drop counter staff, upgraded our 3 seats to priority red seats A,B and C after I brought up the problem to him.

Oh...you like to sit quietly beside a stranger far away from your hubby/bf or your loved one is it ? my bad, I didn't know your preference and that's bad for AA

Perhaps you didn't read my post properly.
This is about ethical business practice. When you book 3 seats under ONE (1) booking, Ethically, AA should allocate the seats closest possible. But AA's automatic seat allocation system intentionally or unintentionally break up the seats several rows away to force passenger to pay for togetherness. ( It is still ok if it is just 1 row behind)

As for the AA is a low cost airline....not totally true. For example all in return airfare to London in mid November is more expensive than MAS as at today booking.
Services like extra luggage weight, priority red seats ets ets ..need to pay no doubt about it. But getting paid unethically by breaking out the seats under one booking is not right.

I highlighted the issue here so that more passengers will voice out their complains to the ground staff and subsequently AA can take corrective measures to improve and to be a better passenger friendly airline.


So... I guess you also have no issue with the impending July price hike by Astro huh ?

This post has been edited by aeiou228: Jun 21 2011, 03:28 PM

I can't agree with your logic above. Upon my request to change the seats at the AA counter ground staff, their apologized for the error and gave me the the same row A,B and C. They have ample seats and the flight was not full.
Maybe you are a rich girl and don't mind paying for whatever is right or wrong. Average people fighting for their rights to save money are regarded as calculative and nuisance.

This post has been edited by aeiou228: Jun 21 2011, 04:38 PM

Thank you.

I hope you don't simply plugged a logic out of your own imagination to defend AA like a fan-girl. I'm not saying AA is bad is total. Just point out one or two flaws in their system. AA needs critics to improve and to be more passengers friendly.

The fact is, I web-checkin 2 days before the flight and in the printed boarding pass, one of our seats got separated at few rows apart by the system. I re-look at the seat selection page and it was still 95% unbooked. By the way, the flight was not a hot sector, it was Phnom Penh.

The message that I want to bring across in this forum is....if one is in the same situation as mine, request the ground staff to correct it without charging. If one wish to pay for the trick played by AA, then good for AA lor.

AA emailed me this promo. So l logged in and go to manage my booking, the nasi lemak still RM12 in the Meal menu. Booking and Traveling period is within the T&C.

Well said. If more and more consumers posting complaints and critics in the internet, it will definitely put AA in check and this is healthy to the industry. Sooner or later maybe MAS and Fireflyz will be adopting the same AA tricks to squeeze every RM out of passengers as the 3 major airlines will be managed by AA's management soon.

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Added on August 20, 2011, 12:02 pmYup.
Travel from 27th to 29th August 2011

This post has been edited by aeiou228: Aug 20 2011, 12:02 PM

Just learned something new. Buying last minute ticket or tomorrow's ticket must use credit card and pay RM8 convenient fee. There will be no free internet banking option for buying ticket less than 2 days.

Wow, RM80 can buy me almost full tank petrol already.
AA is being very unreasonable to charge counter check in at RM10. As you said, this is not selection of seat we want (in the plane).....not additional luggage weight allowance we need (in the plane).......not the food we want to eat (in the plane)........... check in is compulsory (at the airport) !!! The counter check in service should be included in the airport tax which we have already paid because the check in counter, the weighing machine, the boarding system etc etc all belongs to MAHB.
Again, not every one have internet access, have printer, have smart phone, have mobile data plan, have friends or family to help, know how to self check in at the kiosk,

This post has been edited by aeiou228: Aug 22 2011, 01:04 AM

Wow, AA came out with so many funny funny jargon to squeeze every $$ out of the customers. I didn't see these in Vietname sector.


Oops ! wait a minute ! I think is a breakdown of Singapore airport tax. Because only return flight Sin-KUL kena. Maybe you can check FFlyz site S'pore sector to confirm.

Promo (SIN - KUL)
0.00 MYR1 Guest @ 0.00 MYR
10.00 MYRFuel Surcharge
8.00 MYRAirport Fee
14.00 MYRAviation Levy
19.00 MYRPassenger Security Fee
34.00 MYRPassenger Service Fee

120.00 MYRTotal

This post has been edited by aeiou228: Sep 23 2011, 04:47 PM

For domestic without baggage, AA don't verify (red stamped) web and mobile check in anymore, just proceed to the departure gate but they will check your IC against boarding pass twice before boarding. But this new simplify system has a little drawback to the old folks that is they have to find out their departure gate number from the information display.

For international flight, I usually have check in baggage and the boarding pass can be verified at the baggage drop counter.

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Added on September 26, 2011, 4:28 pmFor International flight, don't risk yourself missing flight playing with the "ngam ngam timing". Arrive airport minimum 2 hours before departure time is recommended even though you already web check in.

Contingencies such as below can happen to you.
1) What if You or your traveling companion exceeds the 7KG hand carry rules and you have to throw away the excess stuff because the baggage drop for your flight already closed 45min before departure time ?
2) What if you or your traveling companion got stuck for 15min at the passport control due to minor technical problem with the passports and the boarding gate already closed 20 min before departure time ?
3) Also consider there are 3 x queues you have to go thru before entering the departure hall. At the baggage drop counter, security check at the departure hall entrance. passport control.

This post has been edited by aeiou228: Sep 26 2011, 06:56 PM