Air Asia Thread V2

Refer here for past discussion: https://forum.lowyat.net/topic/644359

1) Booking Site:

http://www.airasia.com/my/en/home.html

2) General Terms & Q&A

http://www.airasia.com/my/en/faq.html

3) Fees Structure

http://www.airasia.com/my/en/travelinforma...eeschedule.html?

4)Baggages Fee structure & Super-size fee structure:

http://www.airasia.com/my/en/myflights/supersizesave.html

5) Manage, change IC/Passport no & even change flight schedule:

http://www.airasia.com/my/en/myflights/managemybooking.html?

6) Live Chatline - FOC

http://www.airasia.com/my/en/livechat.html...mpaign=livechat

Original posting:



Hi Friend,

I just brought 1 way JB > BKI (Kota Kinabalu) flight, but i put ASD (wrong name or not a name there) and IC also..........

Called to call center with no help, because of Promo Fare.

Any others suggestion?

Regards,
shli



This post has been edited by stimix: Apr 18 2011, 03:22 PM

ASD as name?
Only name wrong? what about other stuffs like IC/Passport?

~~ Both ~~

both wrong then susah lor....

Mind if I ask when you said you put in wrong name, is it the name is TOTALLY different? Like should put Mr ABC but you Put Mr XYZ instead?

Is it that you thought you are buying the air ticket for someone else?

Try to ask whether its possible to transfer the air ticket to another person's name, maybe that will help..

TS, i tumpang ur thread ah. I key in wrong name also, but all particulars are complete except for the name. Its just a minor one though, but i wanna confirm. Its like this, suppose the name is Martha, but i keyed in Marth, i didnt key the last alphabet of 'a'. Will that cause any problem when i check in?

This post has been edited by Pangkey: Jul 15 2008, 12:10 PM

I know it is susah, that why see i can get any hope or not....anyway thanks for you post !

I tried to as transfer the air ticket to another person's name, but due to this is a promotion fare, so totally cannot do any things.....

I see others post in LYN said, if change it to normal fare then change name, might be working........but it will cause higher charges for me as i buy 1 more promotion ticket.......too bad...

okay here is my past experience,

- called to AA Helpdesk (can get the tel from their website)
- wait for the operator to pick up
- you narrate your problem to them
- they will ask you for your Booking Number, and places you are flying to
- next, you'll have photostate a copy of your passport / IC, fax over to them (or by email)
- give them a call by notifying them you have fax/email over
- they check, they confirm, they will amend the error for you
- they will email you the revised edition of the flight details
- done

P/s: i was on promo package as well, no problem wif that.

This post has been edited by panasonic88: Jul 15 2008, 03:02 PM

no problem

I think that will be extremely hard.
This way, ppl can manipulate the promo ticket.

Should not be a problem, but for your safety, please call to Airasia Call center +603 87754000, confirm you name error to them and see what respond from them.


Are you sure ? Can you PM me you previous booking number that fixed the problem for me as reference? that will help me a lot ~~~


I think that why I call them this morning they said cannot help me also. too bad... hope above solution can help

This post has been edited by hawhaw23: Jul 15 2008, 05:19 PM

sorry to say this guys... air asia is low-cost airline and their policies are never to favour the passenger. you seriously expect air asia customer service to help in a case like this?

I tried once, I don't think it's doable at such same situation.

I think they won't check name qua..usually they only check my IC if i fly domestically except to Sarawak and Sabah I'm not sure..

Air Asia Thread V2

Refer here for past discussion: https://forum.lowyat.net/topic/644359

1) Booking Site:

http://www.airasia.com/my/en/home.html

2) General Terms & Q&A

http://www.airasia.com/my/en/faq.html

3) Fees Structure

http://www.airasia.com/my/en/travelinforma...eeschedule.html?

4)Baggages Fee structure & Super-size fee structure:

http://www.airasia.com/my/en/myflights/supersizesave.html

5) Manage, change IC/Passport no & even change flight schedule:

http://www.airasia.com/my/en/myflights/managemybooking.html?

6) Live Chatline - FOC

http://www.airasia.com/my/en/livechat.html...mpaign=livechat

new thread~ means more questions on AA ..

anyone any idea flying japan after korea?

More question & more new rules & gimmick liao from Mr Tony. haha

This Tong guy forever moving the goal post, making his customer head spin!

There is new flights to Korea ! anyone booking tonight?

read that they will be flying to Male after Japan