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Yes YTL WIMAX - Yes 4G

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dinwaja
post Aug 15 2011, 10:59 PM

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QUOTE(Icehart @ Aug 15 2011, 09:50 PM)
YES is rubbish when it comes to their customer support. =\
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if u mean their call center agent, yeah i agree. not all of them is capable of handling customers issues. they just sit there and follow instructions by their team leader even to tell customers like "system is under maintenance" when it is not...just to call and get through,u guys know how long u need to wait right? wasting our money. yet need to answer this and that b4 can talk to human...it is not fair what...they should do the questionnaire after we talk to them la rite...like what other telcos do,after we talk to them then they will ask us for ratings...not b4.... doh.gif whistling.gif

Added on August 15, 2011, 11:09 pmfor those having problems with Go Dongle cannot connect, report in here...let's set a date then we go for claims.pm me if u wanna in...

This post has been edited by dinwaja: Aug 15 2011, 11:09 PM
dinwaja
post Aug 16 2011, 02:00 AM

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QUOTE(aneip @ Aug 16 2011, 01:23 AM)
what's claim?
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claim for 12 month warranty la...device problematic.
dinwaja
post Aug 16 2011, 02:39 PM

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QUOTE(shahrul_sama @ Aug 16 2011, 01:08 PM)
the flagship did you mean the yes partner store? before this it happens to me also ,i go to the store where i bought the dongle ,they said  selling device only, need to go to yes service centre at lot 10 or kl central...
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flagship means Lot 10..their main store.

Added on August 16, 2011, 2:41 pm
QUOTE(Icehart @ Aug 16 2011, 09:30 AM)
My Go Dongle cannot detect at all. I insert, got power but the software keep tells me to insert Dongle. I keep make complaint and ask for solutions from the facebook, they keep ignore me.
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go claim for the warranty...

Added on August 16, 2011, 2:43 pm
QUOTE(aneip @ Aug 16 2011, 03:11 AM)
Does this happen to all device? Does YES already agreed for replacement? or you just arranging to collect the info before storming YES store..

If the device mostly defective YES should do the recall and replacing the device.
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for Dongle,what i can say when i still working as their staff,seems to be most of the Dongle need to be RMA.everyday can see cust come for this Dongle problem. i've all info needed for this claims. already have a session with their tech support at facebook.

Added on August 16, 2011, 2:44 pm
QUOTE(Icehart @ Aug 16 2011, 01:00 PM)
The problem is my modem is a free bundled modem with Acer. It comes with one year warranty. I visited their flagship and they redirects me to Acer center but when I went to Acer center they redirects me to Lot 10.  rclxub.gif
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Dongle problem,go to their store... Lot 10 or One Oriental Place (next to Mydin Kotaraya) or KL Sentral....i'm going to OOP...

Added on August 16, 2011, 2:45 pm
QUOTE(wKkaY @ Aug 16 2011, 02:33 PM)
been using yes for about 2 weeks across klang valley and penang. it's good so far. there are some places where signal is weak, but at least you know that it's weak. haven't faced the same dropouts that I have seen with celcom and maxis (despite having a strong signal).
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for my case,the dongle starting to give me problem on 2nd month...

Added on August 16, 2011, 7:02 pmi've already got replacement for my Go Dongle.

This post has been edited by dinwaja: Aug 16 2011, 07:02 PM
dinwaja
post Aug 17 2011, 12:57 AM

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QUOTE(Icehart @ Aug 16 2011, 11:00 PM)
What should I tell them? I already visited them and they ask me go to Acer center. They say my dongle is special because it's a "free" modem.  doh.gif
When I go Acer, they say any problem about Yes should go Lot 10, not Acer as they only deal with computer problems.

I commented on their facebook (I think I saw you DinWaja) but well they keep prolonging my case, asking me who's my dealer, where's my dealer, name of dealer  rclxub.gif
What it got to do with a piece of Dongle that's not working?
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yeah,it was me. try to add this fb profile...
http://www.facebook.com/yescare

and tell them ur prob...
dinwaja
post Aug 19 2011, 02:32 AM

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QUOTE(biatch0 @ Aug 18 2011, 11:25 PM)
What is it that makes you say they aren't 4G?

Before December 2010, I would have agreed with you.
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mobile wimax is only near-4G or pre-4G only. in short,to advertise their products as full fledged 4G, do u think it is honest enough? so not fair.

Added on August 19, 2011, 2:36 amp/s : not only me have this thought...u can refer to other topics...

This post has been edited by dinwaja: Aug 19 2011, 02:36 AM
dinwaja
post Aug 19 2011, 06:46 PM

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are u guys from YTL Comms? =)
dinwaja
post Aug 20 2011, 11:06 AM

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QUOTE(Icehart @ Aug 20 2011, 10:27 AM)
Today YES customer advocate called me and ask me to get the dongle replaced at Lot 10. Damn, better hope it's good this time.
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good for u rclxms.gif

Added on August 20, 2011, 11:08 am
QUOTE(biatch0 @ Aug 19 2011, 10:47 PM)
What makes you say that? Because I happened to bring up the ITU who sets the standards?

I, for one, was VERY much against YTL/P1 using the "4G" term before December because it simply didn't meet the ITU standards. Now that the ITU has included WiMAX/LTE in their IMT Advanced standards I can have no complaints.

On the other hand, you seem very much against their usage of the term "4G" despite them now complying with the new standards set. Don't like YTL for reasons other than what you claim maybe?

Note: I am DEFINITELY not from YTL.
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oic...then let see when their 4G gonna be stable...sometimes even at Lot 10,the connection can drop until 0.XXmbps...

This post has been edited by dinwaja: Aug 20 2011, 11:08 AM
dinwaja
post Aug 20 2011, 03:20 PM

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QUOTE(Icehart @ Aug 20 2011, 02:50 PM)
Nah, fxxk them. Just went there and they persistently said should get it replaced at Acer. Called customer support they mentioned Yes store. Don't know who is who, getting customer advocate to reconcile with their stores. This is the 3rd time I've been to Lot 10 to solve this issue.

Amazing things do not happen when you say Yes.  mad.gif
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hm,why dun u go to One Oriental Place,just next to Mydin Kotaraya?
dinwaja
post Sep 23 2011, 02:53 PM

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QUOTE(mojojojojo @ Sep 23 2011, 01:47 PM)
I have just get my Huddle package at 21 September... After i double and triple confirm with the sales representative that my area are under coverage....BUT the fact is.... i get NO signal at all at my area ... have sent an email to their support but the answer is ur case are under investigation...any advice ?
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push them for refund. highlight that u already asked and confirmed the coverage with their rep before u purchased it. if still cannot solve,forward ur case to MCMC and mention it to them.

Added on September 23, 2011, 2:54 pm
QUOTE(alesi616 @ Sep 23 2011, 10:58 AM)
So what is the cheapest package for a newbie to start with? This is without any contract rite? because I am stay at condo 10 floor, want to test the signal strength first, then only decide to continue using or not.

If I buy the Go Starter pack, rm100 it comes with the Go dongle, after I satisfy then I buy the rm68 value pack and use back the same GO dongle, is that work?

Or the rm68 valuepack comes with a dongle also?
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valuepack is an add-on package so it won't come with the starter pack. only Rm50 preload+Yes ID+dongle come with it,unless there are any promo at the time of purchased...

This post has been edited by dinwaja: Sep 23 2011, 02:54 PM
dinwaja
post Sep 27 2011, 06:29 PM

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QUOTE(shinchan5347 @ Sep 27 2011, 04:56 PM)
i heard that yes is currently promote their campus pack and there is reload thing that cost RM28 which i can get about 1GB of data..can i know where can i buy the reload thing?
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check here...
http://www.yes.my/v2/epp/campus-pack-28.do
dinwaja
post Oct 6 2011, 04:21 PM

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bandar seri permaisuri coverage area not quite good (while i'm still YES staff la)...lots of blind spot...
dinwaja
post Oct 7 2011, 07:07 PM

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QUOTE(ZechC @ Oct 7 2011, 05:01 PM)
Warning to All those who got their YES go from ACER. YES told me that if you purchased any valuepack before the 30 days are up, your balance WILL NOT be carry forward. Fantastic right?  mad.gif I'm the one who kena lah  vmad.gif
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dude, any valuepack (68 or 150) will overtake ur current plan (PAYU)... VP is the priority. anyway, that YES credit come with ur pkg is FREE...so no point in arguing. let say u purchased VP68 today....and u finish it in 2 weeks then u repurchased again,so the validity date will start counting on ur latest purchased. that is how their system works. yeah, as customer, we feel this is not good....

Added on October 7, 2011, 7:08 pmp/s : ANY BALANCE FROM FREE CREDITS OR REBATES WILL NOT BE CARRY FORWARD.IT WILL BURN. USE IT UP.

This post has been edited by dinwaja: Oct 7 2011, 07:08 PM
dinwaja
post Oct 8 2011, 02:21 AM

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QUOTE(cherroy @ Oct 7 2011, 11:54 PM)
I don't think it is not good or not.
Already used up the quota given/boought, no complaint about it.

As Yes counted/charged based on used bandwidth, not monthly charges all the while.
You buy the quota not validity period.

Validity period is to ensure users consume it, same with the intention of RM30 min charges.

I am ok with VP, that the remaining unused quota can be accumulated when renewing the VP.

But still hope, they can give better offer with RM68, like for 5GB.
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dude,i mean the VALIDITY DATE and the EXPIRY DATE la...not the balance... if they can start counting the date from the existing expiry date,then it is better la....do ask me what i mean b4 u pinpoint anything. i was their staff b4, so i know what i'm talking about...

This post has been edited by dinwaja: Oct 8 2011, 02:22 AM
dinwaja
post Oct 25 2011, 08:01 PM

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dun forget that Yeslife app can be used for sms and voice...this app do not depend on coverage but internet connection...
dinwaja
post Oct 28 2011, 12:09 AM

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QUOTE(dtna7 @ Oct 27 2011, 04:31 PM)
does that mean if i have a huddle with valuepack 68, (that comes with 3.5GB, 150mins, 150 SMS)
and i make a call with YesLife at my iPhone, to utilize that 150mins i need to utilize my 3.5GB data as well?
shocking.gif

this is tricky hmm.gif
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yes...just dload and install it...u can get it from App Store....just search for "Yes Life for iOS"..then log in using ur Yes ID...

Added on October 28, 2011, 12:12 amthis 1...

http://itunes.apple.com/us/app/yes-life-for-ios/id428716630

This post has been edited by dinwaja: Oct 28 2011, 12:12 AM
dinwaja
post Oct 28 2011, 01:41 PM

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simple... Yes Life is not very stable yet on windows platform. even at their own PC always crash.
dinwaja
post Nov 2 2011, 02:07 PM

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QUOTE(ERN2 @ Nov 2 2011, 01:11 PM)
I try to use maxis prepaid to call my YES, I was charged RM1.20 per minutes, similar to I call digi Pg line.

That is big suck!
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that is not YES or Digi fault...that is Maxis charging u la...check with them.
dinwaja
post Nov 3 2011, 07:39 PM

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QUOTE(TheSecRet @ Nov 2 2011, 11:53 PM)
Is it possible to subscribe yes broadband for my Smartphone without changing my digi line?
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u need to buy Huddle... to use Yes Life...depend on ur phone OS... for android now only beta version...if ur phone not supported then u can only use it for data connection...

Added on November 3, 2011, 7:41 pm
QUOTE(9M-MAS @ Nov 3 2011, 12:05 PM)
Question: Is the bandwidth used by YES life during phone calls counted towards the quota consumption, when on a YES connection? I'm using YES Huddle...
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the charge is 9sen/min.... flat rate lor..check here

This post has been edited by dinwaja: Nov 3 2011, 07:41 PM
dinwaja
post Nov 4 2011, 05:05 AM

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QUOTE(digilife @ Nov 3 2011, 08:41 PM)
oh, how sweet  rclxm9.gif

wat abt Go + huddle + Zoom ?

so the quota will drain up faster?
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yes..for data connection u can use 1 ID...

Added on November 4, 2011, 5:06 am
QUOTE(shitmyx @ Nov 4 2011, 02:30 AM)
just signed up for Yes 4G. very satisfied with the speed so far. average 5Mbps at Cheras area. much better than any 3G broadband. hope I don't finish my ValuePack 68 soon sweat.gif
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just make sure u do less video streaming...heavy downloading....

This post has been edited by dinwaja: Nov 4 2011, 05:06 AM
dinwaja
post Nov 4 2011, 12:27 PM

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QUOTE(9M-MAS @ Nov 4 2011, 11:32 AM)
That's for the call, and I know that. But the call itself uses bandwidth....hence the question, since YES phone is VOIP, no? Let me rephrase my question: If I am on YES connection, and I make a call, will the data counter move, on top of being charged 9 sen a minute?
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back when i was their staff...the answer is this...

"the system will automatically recognized ur call as VOIP call...the system will charge u according to minutes...so ur data will not move.let say u subscribe for VP150, the system will deduct ur minutes from ur free calls...ur data will not be touch."

so if u r on PAYU...u'll see ur credits or rebates deducted. i do understand ur earlier question.

Added on November 4, 2011, 12:28 pmdun forget...YES charge u 9sen for 3MB @ 1 minutes call @ 1 SMS....

This post has been edited by dinwaja: Nov 4 2011, 12:28 PM
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