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Maxis iPhone Discussion Thread | V2, Strictly Rates/Plans Discussion ONLY
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greenlp_87
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Jul 14 2011, 12:20 PM
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QUOTE(iSaaCiMaCiPC @ Jul 14 2011, 12:44 AM) Maxis Centre in The Gardens. Will be getting another replacement for my current iPhone 4 (loose Home button) in KLCC. tell them u need the replacement unt a.s.a.p..if not u have to wait more than 3 days....
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greenlp_87
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Jul 15 2011, 07:09 PM
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QUOTE(iSaaCiMaCiPC @ Jul 15 2011, 06:15 PM) Thanks for the tip. And yea, i want it on the spot because i want to save my front and back screen protectors. u can ask them to take out ur screen protector before they take the phone..
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greenlp_87
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Jul 20 2011, 09:04 PM
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QUOTE(iSaaCiMaCiPC @ Jul 20 2011, 08:56 PM) An update, I changed another iPhone 4 32GB (loose Home and Power button) at KLCC, was served by Ravin. Friendly and phone was replaced in 10 minutes. A WORLD of difference between Ahmad Buhari from Maxis Centre, Gardens and Ravin from KLCC. Ahmad Buhari - Argued for 20 minutes, phone replaced after 7 days (orders from higher management (my friend)). Ravin - No arguements, smiled alot, helpful and so willing to replace my phone even with a minor loose button problem. thats why i prefer to go to maxis klcc to claim warranty coz they are so friendly and willing to replace the unit as soon as possible...
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greenlp_87
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Jul 26 2011, 02:56 PM
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QUOTE(busyman @ Jul 26 2011, 02:42 PM) would like to ask~ how to claim warranty from maxis? if my iphone 4 stil got warranty ,but i dun have the service card(2nd owner) without service card stil can claim? *helping my fren to ask they definitely will ask the service card...if u dont have the service card they will not accept the phone..its a procedure for them to check the emei on the phone match with emei on the service card...
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greenlp_87
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Jul 27 2011, 08:43 AM
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QUOTE(vez @ Jul 27 2011, 07:47 AM) i am from Penang, have same problem you mentioned apart from this, few others problem - cannot access some websites, for example www.cnn.com - cannot update or download appstore application that is less than 20MB (i found that this problem should be having difficulty to sign in or authorize my apple ID, i try sign out from app store through Settings -> Store, and then try re-sign in, it takes forever to load  ) the above problem all cant be solve by using wifi (streamyx, digi 3G, P1 all can) do not know is it only affect Maxis iPhone usersĀ  i think maxis 3g got some problem with their server and stability of the coverage...digi not facing this problem.just facing some problem with drop calls only.. This post has been edited by greenlp_87: Jul 27 2011, 08:56 AM
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greenlp_87
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Jul 28 2011, 09:49 AM
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QUOTE(|sorcerer| @ Jul 28 2011, 07:13 AM) then i guess we ALL need to report this to maxis? maybe with all the complain, then will maxis do something bout this  i think they r currently try to solve the problem...my gf didnt have any issues on this morning...still observe on it...
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greenlp_87
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Jul 28 2011, 10:45 AM
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QUOTE(entire @ Jul 28 2011, 10:21 AM) i had strage prob, at my place in pj area the signal verry ok, but when i get into my house the 3g signal come to 1 bar only or doesnt hav at all, izzit maxis prob or my device prob or my house prob =.=~ try to insert ur sim on ur friends iphone n look whether the 3g signal have or not..if same its the coverage problem..if if got signal 3-4 bar sure ur iphone got problem..
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greenlp_87
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Jul 28 2011, 03:37 PM
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QUOTE(dawnreaver @ Jul 28 2011, 02:08 PM) Update on the Maxis issue, got a call from Maxis tech support yesterday and they are aware of it (basically admitting yeah we have a problem). However they are 'unsure of the cause and are still investigating'. hope they solve this issue immediately...having issue on drop calls when calling my gf who using maxis...
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greenlp_87
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Aug 1 2011, 12:59 PM
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QUOTE(TechnoDude94 @ Aug 1 2011, 12:52 PM) Just wanted to share my experience. My iPhone 4 had intermittent home button problem. Went to Maxis, KLCC yesterday to replace my iPhone 4 32GB Black. Took 'em 1 hour to get me my replacement unit. Not sure if it's brand new or refurbished though. Very pleased with the service. Prior to this, I went to Maxis, The Gardens but they said I need to wait 2 weeks and they suggested I try KLCC. Also purchased another unit (2nd plan) of the iPhone 4 32GB White and they had ready stock. maxis klcc always provide good service and got plenty of ready stocks for new n replacement units...
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greenlp_87
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Aug 1 2011, 02:54 PM
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QUOTE(koh_424 @ Aug 1 2011, 02:36 PM) Yes, got my i4 White at KLCC yesterday. But only 1 thing need improve is their air-cond system. There is HQ, but the temperature is like outdoor only.  haha..sometimes their computer system also not working well....just write down number to call on a piece of paper...
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greenlp_87
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Aug 4 2011, 09:56 AM
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QUOTE(koh_424 @ Aug 1 2011, 07:50 PM) They always overcharge ppl. Then the HQ aircond & computer always problem. Meaning like showing us they also dun1 to overcharge us but situation force to be.  Added on August 2, 2011, 11:51 pmBout the date usage. Should i add up the receive & sent for the total monthly qouta? yup..u should add up...make sure u observe the data usage to avoid bill shock....  Added on August 4, 2011, 9:57 amQUOTE(TechnoDude94 @ Aug 4 2011, 09:54 AM) @koh_424: And yes, their AC sucks! But entrance isn't so bad, still can tahan. However, the area around the Hotlink section is really hot! Feels like sauna... haha..they dont have any budget to upgrade the facilities i think... This post has been edited by greenlp_87: Aug 4 2011, 09:57 AM
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greenlp_87
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Aug 4 2011, 03:59 PM
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QUOTE(koh_424 @ Aug 4 2011, 03:48 PM) Thanks for the clarification. Maxis HQ there is really like no aircond + Hotlink department is near the entrance. So outside hot air blow in to the HQ. I even saw the payment reception got a small fan there. Good they earn our money yet to upgrade their HQ. How to built ppl confident with Maxis for this kind of lame HQ  for me its ok as long they provide a good service..such as 1 to 1 replacement unit within the same days...no other HQ can do that i think... only MAXIS KLCC..
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greenlp_87
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Aug 4 2011, 04:07 PM
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QUOTE(koh_424 @ Aug 4 2011, 04:03 PM) Service for them i would say 'average'. Warranty claim i dunno others Telco can do tat or not. But my fren claimed his i4 warranty under DiGi, used bout 2weeks only manage to get back to set. U treat ppl good then they treat u also good la. U asam muka with them they more asam than u wat. Normal human being rite? hahaha...u r rite mate..they need some improvement on their facilities n their contract plan...about the way their staff treat the customer, erm i think they r friendly...
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greenlp_87
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Aug 4 2011, 04:13 PM
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QUOTE(koh_424 @ Aug 4 2011, 04:11 PM) The biggest issue bout them is the OVERCHARGE problem. I tried tat also, called to Maxis Center to make noise on it. Even i have maid the payment, still manage to waived the overcharge amount. Or else, my GF make noise on me. Tis is the biggest point for them to improve in terms to attract more customer. for ur info everyday they facing their customer who r not satisfied with the bill shock/overcharge amount...
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greenlp_87
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Aug 4 2011, 04:27 PM
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QUOTE(koh_424 @ Aug 4 2011, 04:17 PM) if they change the plan like digi n celcom sure they will have plenty new customers..
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greenlp_87
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Aug 4 2011, 04:58 PM
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QUOTE(sakurazz @ Aug 4 2011, 04:44 PM) not all la bro.. see whether u're the lucky 1 anot lu.. haha even in digi my gf face this problem also.. lol digi?digi never overcharge their customer for data usage mate...
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greenlp_87
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Aug 4 2011, 11:39 PM
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QUOTE(sakurazz @ Aug 4 2011, 11:08 PM) but luckily Digi implement a maximum charges per day for GPRS .. meaning any usage exceeding RM xx will be charge at RM xx only.. but my gf was unlucky la.. the GRPS turn on automatically around 11pm something.. and continues till midnight 3+.. meaning 2 days dy = = change to iphone lor bro...turn off 3g/data...sure will not get any bill shock...
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greenlp_87
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Aug 4 2011, 11:44 PM
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QUOTE(sakurazz @ Aug 4 2011, 11:41 PM) wondering to also.. =( but currently too expensive for her.. anyway after that issue.. she cut down all grps mms all .. paid few hundred bucks for nothing  its ok lor..ur gf get valuable experience...next time never turn on gprs/mms during sleeping...
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greenlp_87
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Aug 5 2011, 02:32 PM
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QUOTE(TechnoDude94 @ Aug 5 2011, 01:36 PM) Actually, I've had no issues with Maxis' staff @ KLCC/The Gardens. They're really friendly and helpful. It's just the bad AC in KLCC HQ that makes most (if not all) customers grumpy, in my opinion. i totally agree with u mate!quite hot in there especially when a lot of customer sitting/waiting in the same time..
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greenlp_87
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Aug 5 2011, 11:07 PM
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QUOTE(koh_424 @ Aug 5 2011, 10:56 PM) They provided 2 air cooler in the middle of the counter ma. U can stand nearby or sit nearby there la. Better  every time i went there i will sweat a lot...
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