QUOTE(HerbsandBeauty @ Jun 12 2011, 11:38 PM)
I've called up Maxis 123 to file my complaints today! And, I've now converted my lines to other operators.
Things are like this, share with u all.. Hopefully you won't get caught with this ''being CHEATed'' experience!
I went to Maxis center KLCC last month on 17th May to upgrade my data plan from 500GB to 1.5GB; at the end of the billing day, what I got it's excess data usage! Guess what~ my actual data usage for the entire month is only 462MB, not even excess the old quota 500MB, and I'm actually upgraded to 1.5GB..
So, I've found out from Maxis center in The Gardens today that they'll separate the charging rate base on 2 different plan based on before and after 18 May. I was being double charged based on this calculation
1)24 to 18 May: pro-rated daily usage = 500MB / 30 days x 25 days;
2)18 to 24 (my monthly billing date): pro-rated daily usage = 1.5GB / 30 days x 6 days.
So even though my usage is less than 500mb, but based on pro-rated calculation, I have used more than allowed. So I was charge crazily expensive data charges!
This is an idot calculating system! .. Or, rather to say, it's a gimmick for them to earn millions of dollars /mth from customers''so-called' excess data usage!! And, the time I was ugrding my data plan, no customer service representative explain this point to me !! So, I'm feeling being cheated !!
You paid to upgrade your data usage, but grab an "extra charges" at your billing date!
QUOTE(Dreamie_gal @ Jun 13 2011, 12:26 AM)
hey guys,
I got the same situation like yours too...
i got my phone on 30 May 2011 with ivalue1.
My phone got barred today and i make the payment without checking d bill.
i got a shock now as my data charges alone is RM240.
anyone experience this before???
i got the 250 waived.
1. i told dem its not in d contract for dem to prorate the 1st mth bill.
2. SA shud have informed us wen we bought d fone but failed to do so. and im stil in d 1gb limit.
3. its common sense to assume dat billin starts on d day we bought the fone.
4. if they dun waive, i wil bring d issue to newspaper, tribunal court and consumerism ministry.
they kecut and said they will waive straight away. do up ur voice to sound stern n angry.