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U Mobile The U-Mobile Thread #2, all about U~
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eXPeri3nc3
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 Oct 30 2010, 07:05 PM
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QUOTE(cybpsych @ Oct 30 2010, 06:46 PM) this is not normal. call CS immediately. some users here were also facing similar problem after signing up. that depends. if it is too frequent, not good. again, call CS too. guys/gals, if you face unusual problem, call CS. let them know you are facing problem and they will keep a record of it. if same problem happen too much, hopefully they noticed this and begin fixing them from their side. if we dont call them, they will nvr know. help them to help us back. I'm letting it finish the download (MU) and check again later tonight as I'm heading out for colleague's party. I hope it's not the UMobile's fault but the server I'm dl-ing from. Haha.  |
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eXPeri3nc3
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Oct 31 2010, 09:34 AM
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For the free modem one no return policy
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eXPeri3nc3
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Oct 31 2010, 10:54 AM
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cybpsych, You're right. Something's wrong. I called this morning, and filed a report They ask me to check here, http://www.u.com.my/broadband/check-your-connection-speedAnd mine's only at 353kbps. GG I verified that with speedtest.net and it's bad.  Damn weird lol |
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eXPeri3nc3
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Oct 31 2010, 04:35 PM
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Oh, it's congested in Ipoh? At least there's coverage there I asked none for Kampar. Sad.
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eXPeri3nc3
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Nov 1 2010, 10:56 PM
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QUOTE(winston_light @ Nov 1 2010, 10:49 PM) Hi guys.. im new user just got my umobile bb  quite slow isn't.. is it because i surf at night? location:seri kembangan Your ping is bad. Real bad. The CS say will get back to me at night but never called also. Z |
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eXPeri3nc3
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Nov 1 2010, 11:46 PM
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QUOTE(winston_light @ Nov 1 2010, 11:09 PM) what is the PING stand for?  how do this PING affect the connection? Ping is the period of time needed for you to reach to the destination and back to you. So if you get like 400ping You'll need 0.4 sec extra to load a page. |
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eXPeri3nc3
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Nov 2 2010, 09:44 AM
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On a laptop you might wanna install something like Networx. I love it. Can monitor your current speed and your bandwidth.
If you want something more powerful then go for Netlimiter but it's not free.
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eXPeri3nc3
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Nov 2 2010, 10:52 AM
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QUOTE(shirley_andy @ Nov 2 2010, 10:48 AM) how do I sms? take out the sim-card from the modem and put into a phone? Thought you can sms using the mobilebb software? Got sms console right? |
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eXPeri3nc3
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Nov 2 2010, 09:27 PM
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QUOTE(digilife @ Nov 2 2010, 09:09 PM) thanks for sharing tat was good  No probs  I'm still waiting for Cust Service to call me back AT NIGHT.  They called me in the morning no use nighttime I'm facing the problem gahhhh |
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eXPeri3nc3
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Nov 3 2010, 12:27 AM
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You're lucky. Am stuck at 40kbps here
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eXPeri3nc3
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Nov 3 2010, 04:20 PM
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QUOTE(Racerx @ Nov 3 2010, 04:18 PM) guys,i wanna ask something about the rm40 package,if we use more than 2gb then can't use anymore after that?or still can use like the ub68 package,just slower? Nope, they don't cap the speed, and limit your total usage. That's what the personnel told me. As long as you exceed 2GB, the surcharge applies. Why would they wanna *logically thinking* cap you when they can charge you at your bills while you're still surfing happily with the speed?  |
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eXPeri3nc3
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Nov 3 2010, 04:24 PM
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QUOTE(Racerx @ Nov 3 2010, 04:22 PM) oh ok,that sucks.better continue with the ub68 plan then Lol that's why I took up the UB68 in the first place as he told me better not take U48 in case I overshoot then that's my problem. -- Anyhow I'd lodged another webcomplain to UBB. If they don't get back to me I'm gonna call them again. |
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eXPeri3nc3
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Nov 8 2010, 04:29 PM
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Man this Malay (no offense) receptionist really don't get the point. What the hell has disc cleanup to do with my surfing speed.  Epic fail. |
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eXPeri3nc3
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Nov 8 2010, 08:26 PM
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QUOTE(devil94 @ Nov 8 2010, 08:20 PM) I said call me back cos I gotta work. He said 8pm. I said you better call back at 8pm. Then said thanks and hung up. Then sent another email. Really dunno wth is wrong man. I can get 2369kbps in speedtest but maximum speed I load website / streaming = 60kbps. |
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eXPeri3nc3
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Nov 8 2010, 08:54 PM
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QUOTE(digilife @ Nov 8 2010, 08:29 PM) hav u tried wif another sim at the same spot and same time? if different result, meaning tat sim/port is faulty Unless I top up my Umobile prepaid (extra sim). Hmmm. If I cannot take it I think I go back Time Square straight la |
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eXPeri3nc3
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Nov 8 2010, 09:22 PM
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QUOTE(acat @ Nov 8 2010, 09:18 PM) how did u know the speed during load the website/streaming?mind to explain that? no worry man, that Malay man is for those who wish to speak in bahasa, if he cannot understand u, try english, maybe u'll get different customer service operator I pressed English, but he came to me. I can tell as there's the slang there lol. I mean I know what I want and what I'm doing, can't you just bloody escalate the problem instead of doing pointless troubleshooting. It really feels like Streamyx helpdesk nightmare all over again. |
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eXPeri3nc3
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Nov 8 2010, 10:13 PM
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QUOTE(acat @ Nov 8 2010, 09:25 PM) i see, maybe the others were busy doing their work, try the other day  back to my question,how u can determine the loading speed?is it too slow to access any website? No la, you just use a network monitor like Networx, then you load websites. My best example was youtube as it spikes to 100kbps for 1 sec, then the rest loads at 60kbps. I included the screenshot in the latest email, see what they reply tomorrow. Say wanna call me at 8pm, no calls till now. GG |
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eXPeri3nc3
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Nov 8 2010, 10:40 PM
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QUOTE(acat @ Nov 8 2010, 10:20 PM) AFAIK, ping plays a big role when it comes to loading website, not sure for streaming. if u've got 2mbps in speedtest, how bout u test the speed by download something and see the what the highest speed it can reach. That's why I stream cos it's continuous. Downloads can be affected by the server's distance as well. |
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eXPeri3nc3
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Nov 10 2010, 12:10 AM
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3.6mbps/8 = +-400KBps. I'm barely hitting 100KBps. I feel like going to Times Square straight already Look at this @ WM just did it 2 mins ago:  |
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eXPeri3nc3
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Nov 10 2010, 12:17 AM
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