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Streamyx StreamyxCoolUniPack V4, Discontinuation of CoolUniPack now

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steventan85
post Jul 23 2010, 11:50 PM

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QUOTE(jhcwcc @ Jul 23 2010, 10:56 PM)
for the unipack, RM68 for 1mbps or RM88 for 4mbps got include in phone rental? thank you
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pls use some common sense ... and www.streamyx.com.my + 1st post ... dont alwaz expect we can spoonfeed u
steventan85
post Jul 24 2010, 01:14 PM

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QUOTE(opera33 @ Jul 24 2010, 12:25 PM)
I applied Unipack on april for 4mb package, after fixed line has fixed, TM send in a letter say no 4MB in my area, what to do...have to stuck with 1mb..but eventually submitted complaint to MCMC, streamyx is up not long later, netbook received, then on May, line super duper slow, complaint to MCMC and CFM bout slow speed, line get fixed in july...then receive a call from MCMC regarding the 4MB, "TM say they only able to provide you with 1.5mb, no 4mb", gosh...so bad luck...then I do not let them to close the complaint, again I wrote my essay, throwing all those SNR Margin, Line Attenuation, GDMT, ADSL2, ADSL2+ thing to the complaint. The miracle happen on yesterday, TM Customer Service State Operation KL Manager gave a call on morning, asking when he able to visit my house. When he come, he bring 3 TM technician over, he say he will check whether 4MB is available or not in this area, not long after they went out checking, he came back, and say "4MB ada, if 2~3 weeks tak ada, call me or shoot me an email". Woohoo... smile.gif Hopefully he not playing a fool....just to share my experience on this UniPack...

- I got his name card with phone num, HP num and Email smile.gif
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yeah , ur clever . i submitted my complaint to MCMC and as usual , they still said no luck . so i stupidly went and paid someone in this forum to "help" me ... luckily i got a D-link 2640B modem frm TM , the RRP is more than wat i paid, i consider myself spent Rm100 to get tis modem.

shakehead.gif shakehead.gif
steventan85
post Jul 25 2010, 05:08 PM

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QUOTE(Kr0ll3R @ Jul 25 2010, 04:05 PM)
HaHa, maybe he's a busy guy. sweat.gif
U got his contact no. right? give him a call
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he can activate at 10pm ,but u cant use and need to wait till 2moro morning. 9pm onward cant activate d
steventan85
post Jul 26 2010, 06:16 PM

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anyone upgrade their coolunipack package ? how is ur streamyx bill after u upgrade? did u get 50% deduction ?


steventan85
post Jul 26 2010, 08:28 PM

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QUOTE(jepertine90 @ Jul 26 2010, 08:23 PM)
i wanna ask that: i've subscribed coolunipack on May 2010, but then i got internet connection problem which can't be solve even the technician tried everything~ and I want to terminate the streamyx~ can i be waived for the Rm500 penalty? since this is the streamyx problem and forced me to terminate~
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u get the netbook d ?
steventan85
post Jul 26 2010, 08:55 PM

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anyone here upgrade frm 1mbps coolunipack to 4mbps coolunipack ?

did u received 50% disc. for the 1st month 4mbps bill ? i checked online and i get 50% disc. for my 1st month 4mbps ... lol
steventan85
post Jul 27 2010, 10:27 AM

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QUOTE(mic747eal18 @ Jul 27 2010, 07:34 AM)
why my first month bil so much one, can someone pls explain to me shocking.gif  shocking.gif  shocking.gif  shocking.gif  mad.gif  .....
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obviously u dun understand the bill at all

1st month Rm88 - Rm44(50%) = RM44

2nd RM88

total = RM 132

u take Rm170- Rm44 = Rm126++ isnt it doh.gif doh.gif doh.gif doh.gif
steventan85
post Jul 27 2010, 10:44 AM

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QUOTE(QuickFire @ Jul 27 2010, 10:32 AM)
Basically they ask you to pay for the first one and a half months in one go.

Anyway, I'm on the RM68 plan, and this feels f***ING BULLSHIT to me. I got my first phone bill last month, for a total charge of RM42. RM26 for monthly rental, RM15 for some other bullshit they couldn't really explain. But they said both charges only apply for the first month, so I paid it without making too much fuss. I just got my second bill online, a combined phone + streamyx bill. Streamyx charges are RM138.27, charged for the period from 3rd June (when my streamyx was activated) to 19th August, so two and a half months. I called them up to verify this, and they said I have a 50% discount for the first month (perhaps due the late netbook delivery, although it didn't go past 15 working days lol), so it's about right. But what really vexes me is that I STILL HAVE THAT BLOODY RM26 RENTAL CHARGE FOR MY PHONE. I asked them about this and what I got was that the rental charge will be included for the first month's streamyx bill. The RM26 I paid last month isn't "counted" because that was just the phone bill, not the streamyx bill. When I called last month they told me I wouldn't have to pay the RM26 again. But here it is again. WTF!

Does this happen to everyone or what?
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IF UR BILL MORE THAN rm68-75 ... pls email ur complaint to hotline@mmail.com.my ..cc a copy to help@tm.com.my

www.mmail.com.my thumbup.gif thumbup.gif
steventan85
post Jul 27 2010, 11:05 AM

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QUOTE(QuickFire @ Jul 27 2010, 10:50 AM)
lol my current bill is RM165, way more than RM68. But it's for 2.5 months, so it's OK... except for that RM26 rental charge. Lol malay mail will layan such a small case or not laugh.gif .
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OF COURSE . my case alwaz get published there.. thumbup.gif

my complaint : http://www.mmail.com.my/content/27622-hotl...-rude-treatment

& http://www.mmail.com.my/content/43311-long...oadband-service

http://www.mmail.com.my/content/43929-inte...nes-disruptions

This post has been edited by steventan85: Jul 27 2010, 11:07 AM
steventan85
post Jul 27 2010, 02:10 PM

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dude , pls read the news

http://www.mmail.com.my/content/44398-10-t...till-nothing-tm

complaint kaw kaw to malay mail for TM services ..... thumb up for mmail !
steventan85
post Jul 28 2010, 09:13 AM

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QUOTE(dannychen @ Jul 27 2010, 11:06 PM)
Mine is showing F - Fibre optic, is this the best?
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its the best of the best doh.gif doh.gif
steventan85
post Jul 28 2010, 11:12 AM

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QUOTE(marilynn_levisque @ Jul 28 2010, 11:07 AM)
TM failed. It's been almost 2 weeks and I don't hear anything from them yet. TM failed in terms of quality.

I don't know how much longer I can take or I might as well apply for another package from another ISP.
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pls elaborate more details pls....there is no other ISP that can offer better offer frm TM
steventan85
post Jul 28 2010, 11:22 AM

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QUOTE(marilynn_levisque @ Jul 28 2010, 11:16 AM)
I don't know if you've read my last posts. You might wanna check out the previous pages in case you haven't.

But all I am saying is, this is frustrating. The other ISPs might offer slightly more expensive packages then TMnet but it saves me the heartache, headache and angst waiting for them to come, which is forever or should I say, (NEVER?).
This doesn't happen to me alone. There's just too many complaints from angry and unsatisfied customers but TM never seem to improve. What can I say more.
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wat u can do is hotline@mmail.com.my ... email malay mail and cc a copy to help@tm.net.my

http://www.mmail.com.my/content/43784-dela...myx-application

all of the ISP in malaysia are the same . bad service+quality. u can either take it or leave it ... for me , i would take it and email to authorities on the matters

went back to TMpoint bangsar and check again since ur student, very free i assume
wink.gif

This post has been edited by steventan85: Jul 28 2010, 11:24 AM
steventan85
post Jul 28 2010, 02:12 PM

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QUOTE(mkei87 @ Jul 28 2010, 02:07 PM)
last may bill-$143.20
july bill-baki terdahulu $79.85+caj bulanan 4.00+pakej 10.00+caj perkhidmatan internet 68.00=$159.40

where d hell is jun bill??i didn't receive it then charge me $79.85
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is there any diff if there is bill ? u still need to pay for it isnt it ? go www.tmonline.com.my to register and view ur bill smile.gif
steventan85
post Jul 28 2010, 08:43 PM

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QUOTE(Mr.CoMoT @ Jul 28 2010, 07:50 PM)
hope 3 days..not 3 weeks tongue.gif
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i can use my 4mbps within 24hours after the installer done it .... u need to call 100 to complain , email to hotline@mmail.com.my and lodge a report at MCMC at aduan.skmm.gov.my


steventan85
post Jul 28 2010, 08:57 PM

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juz bring ur netbook there will do wink.gif
steventan85
post Jul 28 2010, 10:40 PM

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QUOTE(novel_tieng @ Jul 28 2010, 09:51 PM)
can anyone show the example of proof of purchase .. i've already sent an email regarding about the warranty .. they ask me to how them the proof of purchase .. is it the sticker at the hp box?
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tis show that how ignorant u r. pls refer to 1st post . there is an email for u to send for ur warranty . u juz need to provide them ur product code , serial no. , name , fixed line no. and ect.

they wont ask u for ur proof of purchase. when u talked about proof of purchase , i think i knw wth ur dealing with. ur dealing with indian from india working in hp contact center. i will vomit when i talked with them last time . they obviously dunno wat r u talking about icon_rolleyes.gif icon_rolleyes.gif icon_rolleyes.gif

the email is >> tm_student_bbpc_css@hp.com

pls follow the format below if u dunno

» Click to show Spoiler - click again to hide... «


This post has been edited by steventan85: Jul 28 2010, 10:46 PM
steventan85
post Jul 28 2010, 10:49 PM

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QUOTE(fire_hoax @ Jul 28 2010, 10:46 PM)
unfortunately if you were to refer to 1st post, there's no email nor detailed steps indicating on how to extend the warranty period. There is however, a link directed to HP website to check the warranty status
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ok..my bad ..sorry ... anyway email stated in my previous post icon_rolleyes.gif notworthy.gif

tm_student_bbpc_css@hp.com

This post has been edited by steventan85: Jul 28 2010, 10:50 PM
steventan85
post Jul 29 2010, 11:12 AM

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QUOTE(marilynn_levisque @ Jul 29 2010, 10:38 AM)
Dialing TM Call Center and it's busy. *waits a little more*

Checked my application status online and it said "no order found" still.
mad.gif
Some heads are gonna roll.


Added on July 29, 2010, 11:06 amSo they have checked but my application is still NOT in their record. Now what the **ck am I supposed to do now?
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of course go back tmpoint that u submitted ur form earlier on.. u should request for order confirmation slip whistling.gif whistling.gif


Added on July 29, 2010, 11:28 amcome on guys , lets flood Malay Mail hotline section with TM complaints

http://www.mmail.com.my/category/channel/h...hotline-stories

Almost 1 complaint published daily in hotline section


hotline@mmail.com.my

This post has been edited by steventan85: Jul 29 2010, 11:28 AM
steventan85
post Jul 29 2010, 12:30 PM

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QUOTE(mic747eal18 @ Jul 29 2010, 12:21 PM)
hi sifu out there, just want to double confirm whether the HP 110 model the sound only come out on the left side?? right side no sound come at all?? i need to double confirm b4 i go and do the claim at HP Center.
thanks in advance
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pls check the spec at hp.com

or call hp before u go there

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