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Streamyx StreamyxCoolUniPack V4, Discontinuation of CoolUniPack now

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Kr0ll3R
post Jul 28 2010, 06:59 PM

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QUOTE(new in IT @ Jul 28 2010, 03:20 PM)
Just to share my experience.

These are the timeline for my UniCool Pack subscription.

29 June, Tue - Hand the Application form, Streamyx Termination form and other relevant doc to TM Museum. Same day, Streamyx line terminated.
8 July, Thurs - Streamyx contractor comes and activate my Streamyx line. Streamyx line activated and usable in the same day.
22 July, Thurs - Netbook finally arrives.

The flow seems quite smooth to me.

However I faced another problem. I subscribed to the 4Mbps line but what I get is 1.7Mbps only.
Called the contractor. He said is slow for the control center to upgrade.
ok, I'm very patient and wait for the upgrade.
However until now, the speed is still the same.

What should I do now? Go to the same TM Point and complain?
*
As for me, my technician come over to my house, calling control center(loudspeaker as to let me hear it) to upgrade my 4Mb.
It done in a sec, DSL blink a while den *pop*, upgraded!

QUOTE(Mr.CoMoT @ Jul 28 2010, 05:10 PM)
hope this friday netbook arrive...haiz..
*
Eh, I ingat ur streamyx activated awal dari I.

I dah dapat netbook I semalam. blush.gif

This post has been edited by Kr0ll3R: Jul 28 2010, 07:00 PM
Kr0ll3R
post Jul 28 2010, 08:51 PM

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I've been thinking how do we claim our netbook warranty?

Just head to HP HQ at Bukit Damansara or bring along the Thiong Nam Delivery Receipt? unsure.gif

or

our P/N and S/N is proof of the warranty? hmm.gif

This post has been edited by Kr0ll3R: Jul 28 2010, 08:52 PM
Kr0ll3R
post Jul 29 2010, 03:21 AM

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QUOTE(skyth er @ Jul 29 2010, 01:05 AM)
I want to ask that the streamyx termination, what document that we need to bring ??
*
Nth, just go there ask for streamyx termination form.
Fill in the form, pass it to them, Done~
Kr0ll3R
post Jul 30 2010, 11:57 PM

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QUOTE(reevephon @ Jul 30 2010, 12:50 PM)
Got my netbook warranty updated into 2 years within 2 days after sent out the email to HP. happy.gif
*
Ya, me too.
Even though no update from them, but when I check, it's already 2 years thumbup.gif
Kr0ll3R
post Jul 31 2010, 04:57 AM

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QUOTE(dawja5215 @ Jul 31 2010, 04:29 AM)
Hi all.I've just received my netbook and I've read all the important informations in the first post.I did found out the model and the specs but my question is can we upgrade the RAM and HDD?Also Atom N470 supports DDR3 but do this netbook supports it?

Another question is about the webmail.I juz couldn't find the username and the password.Can anyone tell me the default one?

Thanks all. notworthy.gif
*
U can upgrade the ram up to 2GB and HDD. It's just a netbook, no need waste xtra money buying new HDD.
Processor doesn't determine wat RAM module to support is mainboard.

Webmail login same as ur streamyx login ID
Kr0ll3R
post Jul 31 2010, 03:54 PM

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QUOTE(toonny @ Jul 31 2010, 02:29 PM)
hi guys, i have a question here.
how much does the TM charge you for the first month..?
my bill came and it show
yuran langganan streamyx    RM138.27
yuran pendaftaran streamyx -RM34

so total i need to pay RM104.27..
shouldnt it be only RM68 since i am subscribed to 1Mbps only..?
pls enlighten me how they charge us..

thanks.
*
First month - RM68
1 month advance - RM68 (50%off) - RM 34
Total = RM102~

QUOTE(Zepx @ Jul 31 2010, 03:48 PM)
I would like to ask this again. For those who recently apply, do you need to show your parents income?
*
Past 3 weeks for me, nope!
Kr0ll3R
post Jul 31 2010, 05:18 PM

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QUOTE(fastreader @ Jul 31 2010, 04:39 PM)
hi..where can i find more information about this cooluni extra features whereby users pay another Rm10 to enjoy unlimited calls?..

pls advise me...
*
TM Point / Call 100
Kr0ll3R
post Aug 1 2010, 05:20 PM

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The RM75 deposit is for ur telephone.
Once u terminate ur phone line and return the phone, u will get back the deposit.
Kr0ll3R
post Aug 3 2010, 08:46 PM

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QUOTE(akkihiko @ Aug 3 2010, 07:53 PM)
guys it has been a week since tm technician come and install streamyx at my house and I still don't get any call from HP

should i call them?
what time is suitable to call them? office hours?

icon_question.gif
*
Just give them a call and ask for web order number, refer page 1 for info.
Kr0ll3R
post Aug 5 2010, 10:15 PM

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""In normal circumstances, our Carepack team will automatically update the warranty in 2 weeks after shipment delivered.

However, due to high volume orders we have for this TM campaign, kindly expect a slight delay on the registration completion. Our Carepack teams are working on the registration batch by batch. Once the registration is completed, you will be receiving an E-certificate via email.

Meanwhile, we have alerted Carepack to expedite this.

Should you not receive the mentioned E-certificate within 2 months, please do not hesitate to contact us again.

Sorry for any inconvenience caused.
""

A reply from TM Carepack team, just wanna share with guys~
Kr0ll3R
post Aug 13 2010, 06:36 PM

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QUOTE(FiF2 @ Aug 13 2010, 05:45 PM)
okey, but isn't it doesn't matter bout salary of parents? that's wat the agent told me though
*
The only streamyx package that require income statement is "1Malaysia", coolunipack only need "Letter Offer" (optional) and University Chop.

QUOTE(AjkR06 @ Aug 13 2010, 04:14 PM)
Ohh.. I see....  biggrin.gif
BTW, anyone here can translate what information available on this work slip?
I donno what is the mean of J and S? Also it have green F and X at S....

user posted image
*
F - telephone line installed (if u read back in this topic, as what prsys said F- for Fiber Optic)

Ur status is NEW so wait the technician to come, once ur streamyx activated, it till show COMPLETE.

This post has been edited by Kr0ll3R: Aug 13 2010, 06:42 PM
Kr0ll3R
post Nov 14 2012, 03:22 AM

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QUOTE(JuneResources @ Nov 13 2012, 11:08 PM)
Just want to ask you all.

Is it possible to move my Streamyx cool unipack from locations A to location B? As I contact to TM 100 customer service, they said that there is no charges reallocate from A to B, but they will 1st charge the bill as pro-rated basic.  sad.gif

However, my location B also have streamyx, but is basic package RM66 one, with stupid rental fee RM25~ shakehead.gif They said that need to terminate the basic streamyx package at Location B. But my problem is... If I terminate the streamyx basic package at location B, and move my streamyx cool unipack from location A to location B, will the rental fee RM25 will be charge on the future time?  hmm.gif

I contact to TM 100 customer service before. One said it still be charge RM25 rental fee, another said that it won't be charge rental fee RM25 as my cool unipack package has been waived for rental fee RM25. I need to listen which person? rclxub.gif

Please let me know if you guy know about this~ THanks a lot~ notworthy.gif
*
Just go to your nearest TM Point and ask the staffs there!
Customer Service just a hired staff for taking calls, so info can be mislead.

From my experience, It Won't.


 

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