QUOTE(he-sham @ Jun 28 2010, 11:48 AM)
With regards to insurance benefit attached to our credit cards, who is here ever try to make a claim ?
my case with RHB travel money, my luggage was delayed (flight ticket was purchased with RHB Travel money)..so i try to claim, card centre asked me to call RHB Insurance....RHB insurance also dont know about this even i read the policy number to them (policy number stated in RHB Bank Visa/master cardholder agreement)...how come la....poor service la..even same entity also very slow...offer benefit but not aware of whats there're offering to customers....where's the synchronization between them ??
I've never tried myself. Anyway, there is a master policy in their website. Not sure if RHB has it in their website but HSBC does have it on theirs. Basically it is hard for us to qualify for the claim. The HSBC credit card travel insurance is insured by HSBC Takaful (their wholly-owned subsidiary). You can refer to the table below for their T&C. It shouldn't be far off from the RHB one. my case with RHB travel money, my luggage was delayed (flight ticket was purchased with RHB Travel money)..so i try to claim, card centre asked me to call RHB Insurance....RHB insurance also dont know about this even i read the policy number to them (policy number stated in RHB Bank Visa/master cardholder agreement)...how come la....poor service la..even same entity also very slow...offer benefit but not aware of whats there're offering to customers....where's the synchronization between them ??
By the way, in order to be eligible for the luggage delay claim, only if the incident took place overseas is covered. If it happened within Malaysia, then sorry to tell you that you won't be able to claim anything.
Jun 28 2010, 12:49 PM
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