Hi guys i need some help here.I've terminated my streamyx account last year May and paid up in full and closed the account since.However the problem started when my dad accidentally banked in twice 2 my terminated account , so we asked for a refund and tm gave me a cheque.After that now they sent me a lawyers notice saying i owe them the amount they refunded 2 me and charging me a penalty of a whooping rm1.7k. I went to tm point today and checked with the officer and even he didnt know why i was incured the penalty when i closed my account n paid up so long ago.The initial rm850 which they sent me a lawyers notice saying i owe them was actually the money that they refunded back 2 me as this was the amount my dad accidentaly banked in to that account.However i don't know on what basis they are slapping me with such a high penalty of rm1.7k can someone help me?? If i owed anything to streamyx at least i should have received a bill on june or july but i didnt. After i went 2 tm point a lady from tm called me and before she mentioned anything she asked me if i am still at tm point to check then only she said by right my accounts are clear but she is not sure about the penalty so what should i do???? She said she will get back 2 me next week but my experience with the Customer service so f***ing useless yesterday i called them they put me on hold then after awhile they disconnected the line. Feel damn tensed

This post has been edited by lordgamer3: Apr 23 2010, 11:17 PM

if u kept necessary documentation i.e termination form, full payment receipt and your daddy payment receipt, then it should be no problem.

U can lodge/ filed a report regarding this matter at streamyx. Normally if there is a lawyer letter, there would be a number and dedicated officer for your case. This would come in handy as you can refer this matter with the person incharged.

My dad made the payment through clicks, the termination date is May 29 2009 but i dont have the receipt at d moment cz its been a year but i remember the date cz i went for a rave party at melaka then. I even asked the staff how much i owed them and settle the full amount.I had a few days remainder but they said they will minus from my deposit and refund me the amount which i never received a statement from them since except for this lawyers notice.My dad probably can retrieve the payments made but i am still wondering how they are unable to tell me whats the penalty for?

contact them 1st....
make sure you are pretty sure you're in the right..

consult your own lawyer..
(or if you have any friends who are lawyers even better.. free advise)

then engage the said lawyer and ask your lawyer to send a letter to them seeking for details

(they normally wont entertain your letters.. being as they are)


make sure you provide proof to your lawyer
(payment slips, receipts, bank slips, proof that you banked in twice etc)

this matter wont reach the courts imo...
at most it will be settled outside..

even if enter court..
if you have the relevant proof.. then you have nth to worry about
the looser will have to pay court cost and your lawyer cost
as well as you may seek damages for various issues that you can clarify with your lawyer..


but of course..
always make sure you're in the right first..
this is a personal view btw =p

You should able to call up the lawyer from TM and ask him what is this all about .. ...They will explain.

If it doesnot help, go to your politic person for your area. (DUN). ask for help.

i think they must b some misunderstood
try contact the lawyer n ask wat happen

last original invoice and payment receipt is the most important thing in this case. without the receipt, everything is gone.

And also when you terminate the account, they will give you a copy of the termination later, stamped by the termination branch and signed by the officer in charge, do you still have that?

I'm afraid nobody will know why you are charged with 1.7k unless they are from TM themselves. Call up TM and ask them for the relevant dept/contact person where you can check this, if those VADS guy doesn't know what to do, you can just step into menara rebung there and storm the tmpoint there, surely it can be resolved rather quickly and clear up all misunderstanding.

i'd suggest that you contact the letter's undersigned and/or other contact info on the letter to find out more.

no point contacting tmpoint cos the issue have gone up to HQ level, probably debt management dept.

also, i'd highly recommend that you make a police report complaining the unwarranted letter of demand from the TM's lawyer and provide all necessary evidence.

The lawyer's will back off and examine your case carefully IF you show them your police report and supporting evidence.

yes.. such lawyers who do not do their homework are unfit to be lawyers...
they blindly follow orders and jeopardize their practice


do the suggestions as mentioned by the members above..
information is very crucial
as with your payment slips, bank in slips etc.

do keep us updated..
want to know the outcome so that in the future members can be advised

Thanks for d advice =)
Thing is TM themselves cant tell me what the penalty is for they need 2 clarify with their CMU to have any idea , i walked in to tm point and only after i left a tm staff asked me if i was still there then only she told me she doesnt know whats the 1.7k for.


I will cz i hope no one would suffer the same fate as i do.

I have terminated my streamyx in early March, but now they are still charging me with the usage for April and May. I have sent a number of emails to help@tm.com.my and they said the issue is still under investigation.

This week I will try to resolve this once and for all.
Shall share with you if I can find out anything.

i think the easiest way will be call, best is to write back to the lawyer explaining everything with attachment of all the receipts and bills (photocopy of course, original you must keep yourself).

This post has been edited by Cynox: Apr 26 2010, 04:43 PM

Thanks i got the account statements from the debt collection agency ill upload it when im free then later u guys can see who is wrong and tell me what i should do and also ill put the notice they sent me =)

so prob settled? =o

they haven't called yet but d debt collection agency rep was apologizing kaw kaw after he saw d statement.im still waiting if anything will update here

ahaha nice.. make him beg for mercy =D

Got email from TM mentioning that my account has been terminated properly now. They have also waived all outstanding from my account. Hmm. Pretty efficient I must say.

show all document and evidence and fxxx them, no fxxx no improve cb streamyx

question: can you ask for compesation for all the troubles that you went through when they know that it's their fault?

plus some add-ons like hospital check up due to increase blood presure.

not joking, seriously interested to know.

Dispute this case with MCMC