Hi guys i need some help here.I've terminated my streamyx account last year May and paid up in full and closed the account since.However the problem started when my dad accidentally banked in twice 2 my terminated account , so we asked for a refund and tm gave me a cheque.After that now they sent me a lawyers notice saying i owe them the amount they refunded 2 me and charging me a penalty of a whooping rm1.7k. I went to tm point today and checked with the officer and even he didnt know why i was incured the penalty when i closed my account n paid up so long ago.The initial rm850 which they sent me a lawyers notice saying i owe them was actually the money that they refunded back 2 me as this was the amount my dad accidentaly banked in to that account.However i don't know on what basis they are slapping me with such a high penalty of rm1.7k can someone help me?? If i owed anything to streamyx at least i should have received a bill on june or july but i didnt. After i went 2 tm point a lady from tm called me and before she mentioned anything she asked me if i am still at tm point to check then only she said by right my accounts are clear but she is not sure about the penalty so what should i do???? She said she will get back 2 me next week but my experience with the Customer service so f***ing useless yesterday i called them they put me on hold then after awhile they disconnected the line. Feel damn tensed

This post has been edited by lordgamer3: Apr 23 2010, 11:17 PM

My dad made the payment through clicks, the termination date is May 29 2009 but i dont have the receipt at d moment cz its been a year but i remember the date cz i went for a rave party at melaka then. I even asked the staff how much i owed them and settle the full amount.I had a few days remainder but they said they will minus from my deposit and refund me the amount which i never received a statement from them since except for this lawyers notice.My dad probably can retrieve the payments made but i am still wondering how they are unable to tell me whats the penalty for?

Thanks for d advice =)
Thing is TM themselves cant tell me what the penalty is for they need 2 clarify with their CMU to have any idea , i walked in to tm point and only after i left a tm staff asked me if i was still there then only she told me she doesnt know whats the 1.7k for.


I will cz i hope no one would suffer the same fate as i do.

Thanks i got the account statements from the debt collection agency ill upload it when im free then later u guys can see who is wrong and tell me what i should do and also ill put the notice they sent me =)

they haven't called yet but d debt collection agency rep was apologizing kaw kaw after he saw d statement.im still waiting if anything will update here

Yes i think is possible we plan 2 sue tm for the trouble we have gone through but for now ive been really busy ,once ive settle some other pending matters think we gonna consult some lawyers n sue them =)