hi all,

sorry if this topic sounds lame but i'm very very frustrated am this point of time.

i moved to my new apartment just before CNY (mid Feb)

i applied to transfer my account from my previous residence to this new place after advise from TM Sales Rep in TM Point (Kelana Jaya). i filled up the necessary forms and was told they will transfer both phone line & streamyx account within 7 working days.

the Telekom guys turned up about 3-4 days later and connected my phone line. no issue there.

about 2 weeks later, streamyx still not installed. Called TM cust service hotline, and was told there's no streamyx to my name as yet, means the jumper connection hasn't been made. i asked why it takes so long, they say they will open a file on my case and will keep my updated.

2 more weeks later, still nothing. by this time, the first bill from TM arrived at my new address mail box. I'm being charged for the month i'm without streamyx after applying to transfer. called TM cust service hotline again. again they tell me same thing. dunno why the TM technician haven't made the jumper connection. after speaking with technical assistant, i was transfered to billing enquiry. i asked them how come i'm being charged even though the connection is not even made yet? they say its a standard procedure and my bill will continue to generate itself becos i've requested for a transfer and not termination. they ask me to settle that bill or else TM may suspend my account. If only that guy's in front of me, i would've shown him both my middle fingers. no way i'm gonna pay for something i haven't been able to use. i refuse to even pay for the telephone line rental cos i use that line purely for internet.

on that same day, i wrote an email to TM customer care. told them my situation. few days later, one lady replied, they say they will look into my case and will keep me posted.

1-2 days later, got an email from another guy, apologizing, and told me they have checked my line & request. no technical problem associated to my phone line. they have 'escalated' my request and a Streamyx technician will be in contact with me soon. that was on 28th March.

today is 22-Apr. about 3weeks liao. i'm still without streamyx. i've sent them another email 9 days ago, asking for status since it's been 2 weeks since i received their email. no reply from them so far.

i'm done speaking with TM, truly frustrated and disappointed..after more than 2months applying for the transfer, i'm still without a connection. and the best part is, 2nd bill came last week. again they charged me for my streamyx account

i'm now planning on writing a formal complaint to relevant authorities. just not sure which authority is my case related to.
after the formal complaint, i will go to TM point to terminate the account. they apply for a new one with those guys who's sending me fliers at my apartment. at least those agents are able to communicate with TM better. if i have problems, i will contact the agent rather than me talking to TM which cause me to vomit blood.

if anyone have any suggestion, please help me out. sorry for the lengthy post & thanks for reading.

go 100 and said i wan SD

one of the suck private delivery system services in Malaysia, i dont know why TM still give bonus to their staff, what for??? is it bonus for the terrible services..

ohh maybe this is just a few case out of 10 million customers, but i think if this problem they can't solve it, just close this company.. really suck service

Regarding your billing issue (2 months charge without service given), you can write a complaint to mcmc (www.skmm.gov.my) and cc to TM. Fyi, i've two cases before on monthly bill charged with no service provided. Sent complaint to mcmc. At first TM informed must pay, after complaint to MCMC, TM readjust the chargeable amount.

That's why...I terminate my old line, apply new package...somemore got free DECT Phone and WIFI modem...

Don't ever TRANSFER. I think there's another guy here having problem with transfering accounts.

Even then, my experience wasn't smooth either.

Read here. My Rants with Termination and Applying New Streamyx line

This post has been edited by Matrix: Apr 23 2010, 09:18 AM

Me also having this before.. they say will rebate it back since january... But now already april.. Tm trying to fooling me!!

Ya i transfer once before it is really mess up. I almost call everyday just rush them to install my line it take about one month till my line fully transfer.

From that day, i only terminate and apply new one. No dare transfer already ==

hi my frend , pls send ur complaint to help@tm.com.my and cc a copy to malay mail at hotline@mmail.com.my

lodge a MCMC report at aduan.skmm.gov.my

the f***ing TM afraid of media complaint and they will handle ur case faster

Thanks dude i just pinned up a post on lowyat
http://forum.lowyat.net/topic/1400882/+0#entry33343451

i dont know where to post..just wanna advise from u alls

System
Alias Name ADSL Modem/Router
Software Version 1.3.9
DSP Version 2.8.1.6
DSL
DSL mode G.Lite T1.413 G.Dmt ADSL2 ADSL2+
DSL Status ADSL2+, SHOWTIME.L0
Upstream Speed 509 kbps (Fast)
Downstream Speed 2047 kbps (Fast)
Upstream SNR 14.5dB
Downstream SNR 41.7dB
Reconnection Counts 12
Uptime 1:01
Showtime 4 min

see this i tired to complain n the same thing will happen..
from i start using streamyx untill now.. i think only 1month i can use full the streamyx..other that i think just see the modem n SAKIT HATI !!
lol

so angry!!

u need to scold them ,like this uncle ,hahaha ,coz last time i complain ,they keep saying tat is my modem problem ,which i got few modem with me ,imposible all also spoiled


then i scold them ,then they sent someone come fix it ,actually cable outside my house de problem

We have do streamyx three month rm120 only！maximum 4mb .intrested Pm me

yo bro.. why did you dig up an inactive 2 years old thread

This post has been edited by squall0833: Nov 22 2012, 12:22 AM

Streamy r useless when complained.....very lazy to come when got problem...