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Streamyx StreamyxCoolUniPack#2~updated post #1 on 9 May, Read post #1 before you ask anything

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steventan85
post May 4 2010, 09:07 AM

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went to TMpoint PJ . she checked for me the port availability for 4mbps ...no more d..advised me to cancel the application and reapply for 1mbps , since 1mbps still got a lot of port .... and i will get to install the streamyx by this week hopefully
steventan85
post May 4 2010, 03:14 PM

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Re-apply Coolunipack at Tmpoint PJ . the staff will called me once previous package 4mbps cancelled and giv feedback whether got port or not in my area...get the direct line for the tmpoint guy as well..smile.gif

hopefully seksyen 14 got port =.="
steventan85
post May 4 2010, 04:36 PM

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QUOTE(Criollo @ May 4 2010, 04:28 PM)
user posted image

Depressingggggggggg >.<

I had my phoneline done last week, but another malay guy called me yesterday and told me he was coming to my house to install homeline, he had all my details but the phone number assigned was wrong. Of course i said no XD
*
walao.... fixed line installed but another staff called again ? laugh.gif laugh.gif laugh.gif

~MIPS status update ~ Order Cancelled ... kudos to the TMpoint PJ Rusli , he promised me will get the order cancel by today ~

and i checked thru MIPS.tm.net.my , there is port for my no. ..lets hope for good news laugh.gif laugh.gif

This post has been edited by steventan85: May 4 2010, 04:38 PM
steventan85
post May 4 2010, 04:55 PM

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Latest update :

Order Status:

Status Pemohonan Anda:
Service available, installation in progress

Plan Name

Nama Pelan
Streamyx 1.0M (Free Modem) - RM68 (Streamyx Combo) (Wi-Fi @ Home) (Cool UNI Pack)
Submission Date

Tarikh Hantar
04-May-2010

Hopefully its true !


Added on May 4, 2010, 5:00 pm
QUOTE(ck23 @ May 4 2010, 04:41 PM)
1. Can I upgrade from my existing streamyx?
According to official TM response, it is possible to upgrade smoothly as long as the applicant is eligible. However as our experiences tell, it is not always possible.
Situation 1: The streamyx belongs to an eligible student's name. Smooth upgrade is possible. No termination, no quarantine, no downtime. Conclusion: GOOD

Im under situation ONE.
I just went to TM Point DU. It's so pack! The front desk personnel gave me a form and asked me to fill in and get a STAMP from STUDENT WELFARE Department.

The form stated that 4mbps COMBO RM150, not RM100. Im curious. Is it the old form?

I just noticed that when I went back. Does it matter?

Im currently using 1mbps RM110 COMBO.

The personnel told me that they will take 3 days to do the upgrade and 1 month to get the NETBOOK.

I stay at Sunway Damansara 47810. Is 4mbps available in my area?
*
Pls apply for 1mbps and upgrade to 4mbps after u got ur netbook

apparently a lot of customers apply for 4mbps and port for 4mbps are full !

luckily the Tmpoint PJ very efficient ! my coolunipack is under processing now .. thumbup.gif thumbup.gif thumbup.gif

This post has been edited by steventan85: May 4 2010, 05:00 PM
steventan85
post May 4 2010, 05:39 PM

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QUOTE(b787 @ May 4 2010, 05:35 PM)
May i know which website that you used to check those status ?
*
http://sams.tm.net.my/MarketingCenter/search.asp

pls refer back to previous post

@Teckhooi
someone mentioned it in previous pages...

~SAMS status updated :

» Click to show Spoiler - click again to hide... «


This post has been edited by steventan85: May 4 2010, 05:51 PM
steventan85
post May 4 2010, 05:53 PM

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QUOTE(Demonic Wrath @ May 4 2010, 05:49 PM)
I terminated my Streamyx and applied Unipack on 22nd April. They straight away terminated my line and said that my Unipack will be installed/registered on May 10th. Until now MIPS and SAMS still don't have my details.

Is this the way it's supposed to be?
*
call them , or walk into the tmpoint and ask for status .... dont wait until 10th may , or u will frusfrated ... push them to do their job ... i juz finally get my 1mbps coolunipack done in Tmpoint PJ ! within 5hours and its done ... the stupid TMpoint Setapak delayed my job for 1month , where TMpoint PJ done it in 5hours ! thumbup.gif thumbup.gif thumbup.gif
steventan85
post May 4 2010, 07:11 PM

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QUOTE(ff8ong @ May 4 2010, 06:57 PM)
They cancel the order and you register it again?
*
yes ... went to tmpoint at 12.30pm and everything done at 5.45pm

Cancelled previous package(4mbps) and re-apply for 1mbps... that tmpoint very efficient ! thumbup.gif thumbup.gif thumbup.gif
steventan85
post May 4 2010, 07:31 PM

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QUOTE(siaush @ May 4 2010, 07:26 PM)
if there's no 4mbps port available, anything we can do to make them add new ones? =/
*
go apply for it and join the waiting list ...and once the waiting list reach at limit , they will add port i guess


Added on May 4, 2010, 7:34 pm
QUOTE(deShinyDevil @ May 4 2010, 06:24 PM)
where  can i find the informartion i needed to key in the blanks?
*
key in ur phone no. in service no. column .. icon_rolleyes.gif

This post has been edited by steventan85: May 4 2010, 07:34 PM
steventan85
post May 4 2010, 08:47 PM

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QUOTE(ff8ong @ May 4 2010, 08:16 PM)
Mean you have to refill up the cool uni pack form?
*
yes , i get a new form frm tmpoint PJ and i drove to UTAR Sg Long to get it stamped....

then drove back to the tmpoint to submit... =.="


Added on May 4, 2010, 8:48 pm
QUOTE(silrave @ May 4 2010, 08:44 PM)
hmm
pass by wanna know
this package is for college student
but how much the bandwidth of it
*
mad.gif mad.gif mad.gif mad.gif

stop asking tis kind of question. there is no bandwidth limit ... its not wireless broadband like DIGI or Maxis icon_rolleyes.gif

This post has been edited by steventan85: May 4 2010, 08:48 PM
steventan85
post May 4 2010, 08:52 PM

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QUOTE(fcuk90 @ May 4 2010, 08:50 PM)
u are getting 4mb or 1mb then?
got transport easier . like me . dont have car. susah lor . takkan want everytime go tmpoint ask friend fetch. sad.gif
*
i took medical leave fyi .anyway, im sick today sad.gif

1mbps...no choice cry.gif cry.gif


Added on May 4, 2010, 8:54 pm
QUOTE(ff8ong @ May 4 2010, 08:52 PM)
How about cancel the previous order? Just cancel like that?

You register it with homeline or just upgrade?
*
my homeline installed last 1-2weeks ago .. but can't setup 4mbps bcoz of no port....

juz tell the counter u wanna cancel ur package due to no port or wateva reason , then ask them when can it be done .ask for their directline to follow up ur case

this time gonna write an email to tm to praise that fella d... he really efficient and done my case in 5hours or less ..from cancellation of order to re-apply thumbup.gif thumbup.gif thumbup.gif

This post has been edited by steventan85: May 4 2010, 08:56 PM
steventan85
post May 4 2010, 08:58 PM

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QUOTE(ff8ong @ May 4 2010, 08:56 PM)
I see, so they just cancel directly. How about your streamyx activation now? It already activate?
*
they need to send an email to HQ to request for cancellation ....

its "Service available, installation in progress"

probably tis week can get it activated d


Added on May 4, 2010, 8:59 pm
QUOTE(ff8ong @ May 4 2010, 08:56 PM)
I see, so they just cancel directly. How about your streamyx activation now? It already activate?

So at the form you just choose upgrade instead new application with homeline?
*
erm .. i juz filled up the streamyx application part with my gf's name , ic no. and preferred user id + phone no.

thats all... laugh.gif


Added on May 4, 2010, 8:59 pm
QUOTE(silrave @ May 4 2010, 08:57 PM)
paiseh
i ask is 4mbps ,1mbps those
cause there like no show how much bandwidth
*
its unlimited... of course didnt show anything about bandwidth icon_rolleyes.gif icon_rolleyes.gif

This post has been edited by steventan85: May 4 2010, 08:59 PM
steventan85
post May 4 2010, 09:02 PM

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QUOTE(ff8ong @ May 4 2010, 09:00 PM)
Before this you already able to check your status online when still no port?
*
bcoz previously i applied for 4mbps ... so unable to check for port availability ...in MIPS.tm.net.my , the highest package is 1mbps for home user , so i only able to check for 1mbps port availability after TM cancelled my 4mbps package blush.gif
steventan85
post May 4 2010, 09:11 PM

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QUOTE(ff8ong @ May 4 2010, 09:08 PM)
I see, Because i have a situation that they install homeline and streamyx activation delay for 10 days already. In the mean time i cannot check for my
status online too. Plan to do exactly what you did to speed up the process.

Wont effect anything even thought the homeline is apply via the previous order?
*
do u able to see anything thru mips.tm.net.my ? if it show "Pending Service Availability " , u gonna cancel it and re-apply ... probably port full

it doesnt affect anything , coz u only re-apply streamyx broadband ... still using the same homeline
steventan85
post May 4 2010, 09:20 PM

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QUOTE(ff8ong @ May 4 2010, 09:15 PM)
Nothing found there. biggrin.gif   I was apply 4mbps in the first place but my agent told me that my area port is full so change my application
to 1mbps.  yawn.gif

I give the consumer sales few more days, else i going to cancel and re-apply again. At least i can tell them someone success apply even when
their so call system down.

Btw did they show you anything after cancel the previous order?
*
i guess u faster go and get a new form and resubmit , they never submit yet .. and it will take u more than 7days .. ... dont wait for consumer sales as they will giv u tonne of excuses such as many order and watsoever...

15mins before my status changed to "Service Available , installation in Progress" , i saw "Order Cancelled" icon_rolleyes.gif icon_rolleyes.gif laugh.gif laugh.gif i checked in 15mins interval laugh.gif

This post has been edited by steventan85: May 4 2010, 09:21 PM
steventan85
post May 4 2010, 09:27 PM

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QUOTE(ff8ong @ May 4 2010, 09:25 PM)
You went TM PJ? what you mean it will take me more than 7 days?
*
it will take u more than 7days to activate ur streamyx , if u wait for consumer sales to do their stuff.... they r bunch of LAZY FELLA vmad.gif vmad.gif vmad.gif

TMpoint PJ done it in less than 5hours ... proven ! icon_idea.gif icon_idea.gif brows.gif
steventan85
post May 4 2010, 09:30 PM

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QUOTE(fcuk90 @ May 4 2010, 09:28 PM)
yeap , they give me this excuse . said , many form lar . need to Q .
dam .

btw i m gonna reapply .

anyone here successful apply without the stamp chop from the uni , but provide other information such as student id copy and offer letter?
*
dont take the risk .. form without uni chop will get rejected on the spot shakehead.gif icon_idea.gif
steventan85
post May 4 2010, 09:45 PM

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QUOTE(ff8ong @ May 4 2010, 09:39 PM)
Problem is nearest TMpoint to me is TMpoint setapak. Which is the one with alot of problem according you. Izit true?

Else i really have to go other TMpoint to solve this up. Seriously TQ for TM service. mad.gif
*
yes ! the staff there doh.gif doh.gif


steventan85
post May 4 2010, 09:53 PM

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QUOTE(ff8ong @ May 4 2010, 09:50 PM)
OMG, then i really have to consider other TM point. The TM you went is the one at Jalan Yong Shook Lin?

Then i have to go to the other side of the world just to register a Broadband plan. shocking.gif
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yes , jalan yong shook lin there

remember to ask for contact no. to follow up ur case , and ask for timeframe to get it done
steventan85
post May 4 2010, 09:59 PM

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QUOTE(ff8ong @ May 4 2010, 09:56 PM)
Mind share the agent name you have? Because most probably going this 2 days.

What if i go to TMpoint Menara? will it be faster?
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its tmpoint staff..not agent ..make sure they wear TMpoint tshirt ..

get into Tmpoint and Press for "Tmnet + Streamyx " ticket .... or look for Counter 4 , the guy RUSLI ... he is not bad thumbup.gif thumbup.gif
steventan85
post May 4 2010, 10:53 PM

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QUOTE(ff8ong @ May 4 2010, 10:05 PM)
Ok, because TM menara and the TM PJ is very near only. smile.gif

I call my stupid consumer sales tomorrow see how it goes, then i just go straight ahead to cancel and reapply.Thanks
*
no need to cancel , as they never submit also

juz go there and fill up everything and submit ...

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