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 DiGi iPhone Discussion Thread | V1, Official iDiGi Price Plan is out!

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chiahau
post Jul 3 2010, 05:57 PM

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QUOTE(DeanKueh @ Jul 3 2010, 05:27 PM)
Yup but I hope that they allow you to upgrade your iPhone 3GS to iPhone 4. But i wonder what are they going to do with the traded in iPhone 3Gs?
*
Unlikely bro.
Coz they have to ask for a minimum top up of 1k at least.
I doubt anyone would want to take it.
If I own one, I rather keep this 3G[S] and buy the next iphone next year.
Who knows what they can create soon biggrin.gif
chiahau
post Jul 3 2010, 11:11 PM

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QUOTE(MNet @ Jul 3 2010, 10:01 PM)
PS:I already sold my 32GB 3Gs for HTC HD2
*
Oh..
But then why are you low-balling people at garage sales for iPhone?
Lolz~
My pal just traded in his iPhone 3G[S] for HTC Desire >"<
Damn~"

QUOTE(DeanKueh @ Jul 3 2010, 11:10 PM)
Next year iphone 4S? Hahahah with 1gb ram :0
*
I think its 4G[S] 1st biggrin.gif
And so far, the most ram is Desire, i think with 536mb....
Next year phone comings with 1.3 to 1.5 ghz hummingbird proc liao~
doomx
post Jul 4 2010, 04:29 AM

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QUOTE(MNet @ Jul 3 2010, 09:01 PM)
PS:I already sold my 32GB 3Gs for HTC HD2
*
Obvious u are regretting it so now u trying lowball ppl with 16GB 3Gs then can sell yr HTC HD2.
Windows mobile thread is over there >>>
Thanks.
grunge
post Jul 4 2010, 10:49 AM

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Hi,

I think this is a common problem for some, but just want to see if there's any solution to it. And sorry I don't have time to go through all pages in this thread yet.

1) I'm using iPhone 3GS bought in Australia Unlocked. I'm using DiGi postpaid plan without 3G.
2) My iPhone EDGE/GPRS was disabled through iPhone settings and my charges for EDGE/GPRS has been RM0 before 14/06/10.
3) On the 14/06/10, I received a "Sim card updated settings" (sort of) message on my iPhone but I don't know what is it about.
3) After 14/06/10, the EDGE/GPRS keep running and I was charged a lot because of some background programs running.
4) I only realized it on the 20/06/10, immediately I called DiGi and disable my EDGE/GPRS.
5) I went to ask for a refund. They put my case to the billing department and an investigation was carried out.
6) They called me 03/07/10 saying they can't refund me because its iPhone's problem. They said usually for all other phones, user have to call up DiGi to activate MMS/GPRS/EDGE before they can use it. But for iPhone, it was done automatically. So its users fault for not knowing and not DiGi's problem.
7) My argument is DiGi must inform client when they will send an update to our iPhone and start charging us on stuff that we do not intend to use.
8) The customer service rep was polite and I know she can't do anything. So I request to talk to her manager. She said she will tell me manager to call me sometime next week.

Anybody encountered this problem and get a refund before?

Anyone got a high level contact in DiGi that can help me out?

chiahau
post Jul 4 2010, 10:58 AM

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From: Malaysia


QUOTE(grunge @ Jul 4 2010, 11:49 AM)
Hi,

I think this is a common problem for some, but just want to see if there's any solution to it. And sorry I don't have time to go through all pages in this thread yet.

1) I'm using iPhone 3GS bought in Australia Unlocked. I'm using DiGi postpaid plan without 3G.
2) My iPhone EDGE/GPRS was disabled through iPhone settings and my charges for EDGE/GPRS has been RM0 before 14/06/10.
3) On the 14/06/10, I received a "Sim card updated settings" (sort of) message on my iPhone but I don't know what is it about.
3) After 14/06/10, the EDGE/GPRS keep running and I was charged a lot because of some background programs running.
4) I only realized it on the 20/06/10, immediately I called DiGi and disable my EDGE/GPRS.
5) I went to ask for a refund. They put my case to the billing department and an investigation was carried out.
6) They called me 03/07/10 saying they can't refund me because its iPhone's problem. They said usually for all other phones, user have to call up DiGi to activate MMS/GPRS/EDGE before they can use it. But for iPhone, it was done automatically. So its users fault for not knowing and not DiGi's problem.
7) My argument is DiGi must inform client when they will send an update to our iPhone and start charging us on stuff that we do not intend to use.
8) The customer service rep was polite and I know she can't do anything. So I request to talk to her manager. She said she will tell me manager to call me sometime next week.

Anybody encountered this problem and get a refund before?

Anyone got a high level contact in DiGi that can help me out?
*
Try finding Sweetpuff @DiGi Thread as he is the webbie master and somehow could help with your issues.
But trust me that DiGi is not reliable in solving your problem esp with billing.
My pal received poor service from the networking people when his phone kept receiving delayed sms and voice calls~
danieloo
post Jul 4 2010, 12:14 PM

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QUOTE(grunge @ Jul 4 2010, 10:49 AM)
Hi,

I think this is a common problem for some, but just want to see if there's any solution to it. And sorry I don't have time to go through all pages in this thread yet.

1) I'm using iPhone 3GS bought in Australia Unlocked. I'm using DiGi postpaid plan without 3G.
2) My iPhone EDGE/GPRS was disabled through iPhone settings and my charges for EDGE/GPRS has been RM0 before 14/06/10.
3) On the 14/06/10, I received a "Sim card updated settings" (sort of) message on my iPhone but I don't know what is it about.
3) After 14/06/10, the EDGE/GPRS keep running and I was charged a lot because of some background programs running.
4) I only realized it on the 20/06/10, immediately I called DiGi and disable my EDGE/GPRS.
5) I went to ask for a refund. They put my case to the billing department and an investigation was carried out.
6) They called me 03/07/10 saying they can't refund me because its iPhone's problem. They said usually for all other phones, user have to call up DiGi to activate MMS/GPRS/EDGE before they can use it. But for iPhone, it was done automatically. So its users fault for not knowing and not DiGi's problem.
7) My argument is DiGi must inform client when they will send an update to our iPhone and start charging us on stuff that we do not intend to use.
8) The customer service rep was polite and I know she can't do anything. So I request to talk to her manager. She said she will tell me manager to call me sometime next week.

Anybody encountered this problem and get a refund before?

Anyone got a high level contact in DiGi that can help me out?
*
why don't you switch to DG Smart Plan?
Comes with 3gb data & PAYU call rate similar as DG50 plan.
With iPhone, I would want it for data. If use only voice, why bother to use iPhone....just my 2cent.

grunge
post Jul 4 2010, 01:41 PM

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QUOTE(danieloo @ Jul 4 2010, 12:14 PM)
why don't you switch to DG Smart Plan?
Comes with 3gb data & PAYU call rate similar as DG50 plan.
With iPhone, I would want it for data. If use only voice, why bother to use iPhone....just my 2cent.
*
Because I live overseas, and I've already subscribed to another telco for data. When I'm back in KL only I use my normal DiGi sim. I don't mind taking that Smart Plan if I live here permanently. Thanks for your input. I guess that's not the real answer to my problem.
iZuDeeN
post Jul 4 2010, 08:47 PM

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Guys, check ur recent bill now!!

Under the service tax see whether you've been charged...

I was cheated by having to pay xtra rm4.40 govt service tax...

But my xtra usage only rm0.13 for the month...

Its confied their billing issue... Thus guys do check how much they billed u... Report here if u have the same problem...
chiahau
post Jul 4 2010, 08:53 PM

Fatthau StalKer
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From: Malaysia


QUOTE(iZuDeeN @ Jul 4 2010, 09:47 PM)
Guys, check ur recent bill now!!

Under the service tax see whether you've been charged...

I was cheated by having to pay xtra rm4.40 govt service tax...

But my xtra usage only rm0.13 for the month...

Its confied their billing issue... Thus guys do check how much they billed u... Report here if u have the same problem...
*
Got government tax la dude.
You had not been cheated in anyway la!
iZuDeeN
post Jul 4 2010, 08:57 PM

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Govt tax already included when u buy... Neway they hav confirm its their billing error and im getting the rebate reflect in next bill
doomx
post Jul 4 2010, 09:13 PM

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under SERVICE TAX i got these 2

Calls 0.24
Access 2.98
Total 3.22

i have no idea what the.... is ACCESS. enlighten me pls somebody
aaronlim18
post Jul 5 2010, 03:03 AM

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From: Kuala Lumpur, Malaysia


QUOTE(chiahau @ Jun 29 2010, 08:38 AM)
Instead of posting here, why don't you go ask DiGi yourself?
Maxis not yet get, you think DiGi can get so fasT?
At least till end of year or next year lol~
*
err, i think you should think the opposite way...DiGi is famous of surprises lately...
i guess price point of view...digi might be lower
TStcmean
post Jul 5 2010, 10:33 AM

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Let's continue the discussion in the new thread. http://forum.lowyat.net/index.php?showtopic=1479718

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