Hi Guys,

I find a lot of threads stating their DSLR got issue, lens got fungus, CCD problem but out of all non stated how much they had to pay to get it fixed.

So the reason for this thread is for you (if you want) to share the prices that you had to pay to "fix" your camera & lenses, so that newbies like me will have a rough idea how much will it cost to do something.

I've e-mail to canon today to ask them about their Service pricing below is the info that I managed to get.


Service Centre:
Canon Customer Care Centre
Block D, Peremba Square, Saujana Resort, Section U2,
40150 Shah Alam, Selangor.
Tel: 603-7844 6000, 603-7845 0055
Fax: 603-7845 0505
E-mail: helpdesk@cmm.canon.com.my

Operating hours:
Open Mondays to Fridays from 8.30am to 7.30pm
(closed on public holidays)

Map:
Location Map

Service Duration:
The official service duration for cameras and lenses is 5 working days, though this can go up dramatically if spare parts need to be ordered.

Basic DSLR Servicing:
1.> Cleaning
2.> Testing
3.> Calibration
4.> Fungus Removal

Service Charge:
RM 120 (This charge does not include the cost of spare parts, if any is required)
Minimum charge of RM 30 if a customer cancels servicing.

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Added on February 17, 2010, 5:53 pmI did sent them another e-mail asking either the charging is per item or per visit since normally Service Charge is for per visit & not per item charge.

I will keep you all posted on the update.

This post has been edited by celicaizpower: Feb 18 2010, 09:48 AM

I know that we can self repair the lenses, but if something went wrong.. then aiyaaa...

here is a link from a fellow forumer that clean his own lens: Vincent Pang Web For Lens Cleaning

I also heard that some shop in Pudu Plaza charge cheap.. but dunno how much.. planning to go there in 2 weeks to survey.

This post has been edited by celicaizpower: Feb 17 2010, 07:48 PM

Hi Vincent,

Yup, if you are a *CPS member than it will be free, but sadly I am not a CPS member cause I don't own 2 x L series lenses.

Thanks for recommending a shop I will try your recommended shop & survey how much they charge.

p/s: Superb guide on how to clean lenses , sadly I cant find that hole in my lens in order to open it

*CPS = Canon Professional Services

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Added on February 18, 2010, 2:26 pmI got update for you guys from Canon.

Apparently the charges are as such.

1 item (body or lens) = RM120.

So for my full set of the below. The Charges will be RM 600.

1.> Canon EOS 30D Body
2.> Canon EF-S 18-55mm f/3.5-5.6 II
3.> Canon EF 28-80mm f/3.5-5.6 II
4.> Canon EF 50mm f/1.8 II
5.> Canon EF 90-300mm f/4.5-5.6

(1 body = RM120) + (4 lens x 120 = RM480) = RM 600.

P/s: Need to find alternative shop. RM 600.. better I just buy new lens.

This post has been edited by celicaizpower: Feb 18 2010, 02:44 PM

only 2 of my lenses got fungus & the other 1 got 1 thing right in the middle but the fungus and the thing are not disturbing the picture quality.

So it's kinda ok but bothering me in way.

RM 120 for a lens servicing is out of my budget further more my wife is pregnant.

so I'm trying to find an alternative shop which can fix it way less than canon. I know they are good but money is a concern. Worst comes to worst I just repair 1 item per month... slowly lah.. at least wont suffer that bad

I heard before in one of the forums that by keeping your stuffs in a DRY box for sometime it will kill the fungus, any idea is this true? if yes then I dont mind spending to buy a dry box.

If still underwarranty than it is free if not the charge of RM 120 applies per lens. Canon Service Centre (CSC) will aslo perform cleaning, fungus removal & ... + calibration to your lenses so that you lenses are in good condition when they return back to you.

Can tumpang your CPS license ar? really wanna save money here... perhaps can upah you abit PM if interested.

Yup, I believe this service centre is meant for all canon products.

good question.. i'm not sure about this part... but what I can confirm is that your lens will be free and they will only charge RM 120 for the body.

sensor cleaning? you can do your self but you need to buy the equipment. if you send to some shops they will only charge RM60 for nikon and about there also for canon.

but if you plan to full service your body. then it is always better to send to canon. at least it you know they are reliable.

Actually you can clean it your self, but if the lens has warranty, why risk it eh? heheheheh

If you have 2 "L" type lens do sign up as a CPS member. then some services are free.

Errr... i dont think so, when I was there I did ask they said they will charge if the item does not have any warranty left.

However it will be free if you are a CPS member. Sadly I'm not.

* Min requirement for CPS eligibility : 1 x XD or XXD canon camera body with 2 x "L" type lense.

hm... let me clarify my experience going to canon:

1.> my 70-300mm lens got fungus.. they say they will charge for cleaning.
2.> my 50mm got some kind of creature in the lens and it was free as it was still under warranty.

Hi Aqua,

perhaps they tag by the camera serial for recognizing you as a CPS?

does anyone know how long will it take them to perform the calibration of the lens & camera? do we need to send in all our lenses during the calibration?

I think just use super glue is better and cheaper leh... but if you want to play safe use epoxy. no white marks like super glue.

OMG, what happen bro? you sidai tengah panas ka?

I am sure canon can fix it, but I wonder how much would they charge.

Hey, thanks for the info. Do you co-happening know how long will it take them to calibrate the lens?

Hi Bro,

If it was me, I would just live with it or try to buy some leather from a jeans repair shop and use epoxy glue and glue it on.

For you on the other hand... i think the best option is to send it back to canon service center. Just ask them how much will it cost.

Hi Momusu,

Yep, they should... they are canon service center by the way..

Hi Guys,

Let me clarify again from what I know.

The standard service charge is RM 120 for any services without parts involved. Thus meaning it is RM 120 + Parts = Total Charge.

*Please note that the above does not apply to CPS members (canon professional services)

I think (/assume) for CPS members there is no service charge. only parts charges.

This is based on my e-mail to canon previously.

uik.... amazing... you CPS ar? or you guy buy 3 years international warranty? or you plainly lucky?

Hi Vincent,

Yup, apparently that is what I observed too from others who replied in this thread. I really wonder why they say like that when I called and e-mailed them.

I think it is better to just bring the item there and see what they say.

Thanks for the feedback bro

Hahahah so far I just send my 50mm for cleaning which is still under warranty. So I manage to get it for free. But it makes me wonder really how does a living creature manage to go into the lens... amazing.