I have recently bought a DELL Desktop during PC Fair from Thundermatch and I have encounter difficulties in collecting it for the various reasons:

1) I initially opted for a package which offers me a Desktop inclusive of monitor (RM 2099). However, I was told that the package written on the receipt is without a monitor but a CPU with a better spec (RM 2099). I was cought in a shock about this matter when I went over to collect it and therefore I am an unhappy customer regarding this matter.

2) I was told by the sales person that the warranty offered is a 1 + 1 year warranty (1 year dell + 1 year company). Therefore, I chose to upgrade the warranty for another year (2 year from Dell + 1 year from company). However, when I was collecting the desktop today, he mentioned I have only 2 years warranty. The 1 year warranty by company is not included in the package. I was left confused by this matter as there is a conflict of statement between the salesperson and the person who handed me the desktop today.

3) I was unhappy with the statement offered by the person who handed me the desktop today. He mention that "if you want to play dirty, i can play dirty too. I can cancel your order or give only what was written on the receipt". I dont think this would be the best statement a sales person in your company would offer. I agree that it was my mistake for not checking the receipt properly, but I hope there will be a better training for your employee in the future especially during PC Fair. Anyway, he could have come up with a friendlier statement rather than what he just said.

On the other hand, the employee in Thundermatch today handed me the Package (Without monitor) with an additional RM 150 for a monitor and granted me a 3 years Dell Warranty. I am just unhappy that I have to pay additional fees and created a 2 hour conversation just to collect a PC.

Thank you.