I bought a wireless Microsoft Keyboard and mouse 3000 model on April 2009 PC fair...
Both of it have problem now, I saw a Thunder Match shop in Prangin Mall, Penang.

Just want to know if I can claim warranty there as I am leaving in Penang.
Thank You.

I have a question to ask.

I bought the Microsoft Laser Desktop in PC fair April last year, and now I have problem with both keyboard and mouse.

I was told that it covers 3 years warranty, if any problem can get back to thunder match. I asked before whether can do RMA in Penang with TS and it is a yes. I called up Penang branch and I was told that warranty only covers for 1 year. The other 2 years is from Microsoft. So I will be charge if I send to Penang branch thunder match.

Is this true?? If it's true then I should be told that Thunder Match only covers 1 year warranty right?? But instead was told that it covers 3 years warranty....

Then I should be told that I will be charge and I was not been told by that...
This is sad... If I know that, I will not buy from them because I can just buy from others who provide 3 years warranty and RMA for me without those charges...

I ask this question "If any problem, how long is the warranty?"
During the PC fair, the answer I got "it is 3 years, and if any problem you can come to us in lowyat plaza". And I was not told that they only have 1 year support.

And yes, there is a few retailers that do full RMA for free after 1 years. But sells a bit more expensive. But with the additional RM 10 to Rm 20. I am willing to pay for it rather than now need to pay for RM 30 per service.

By the way, do you know any Microsoft distributor in Penang??

Thanks for replying me.

okok Thanks a lot.

No problem. I will send to the manufacturer myself then.
Thank you.