Thunder Match Technology Official Feedback Thread, Talk to us!
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 Aug 31 2010, 01:08 AM
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#1
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Senior Member
3,700 posts Joined: May 2007 From: KT/UTM Skudai   
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It is glad that TMT has a worker such friendly like you
 heard alot of bad impression on TMT(include your competitors la, lol), but none happens on me yet.. very interested that your company really provide free RMA charge as long as still under warranty, i mean not just 1 year, but until warranty end. like kingston ram lifetime warranty, so 20 years later spoil and claim is free? and when is opening a shop in terengganu, Kuala Terengganu for sure, so no need to go down kl or jb to seek for an item |
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Sep 1 2010, 02:15 PM
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#2
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Senior Member
3,700 posts Joined: May 2007 From: KT/UTM Skudai
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QUOTE(thunder_kaminari @ Sep 1 2010, 02:05 PM) Hi duncan, lol, thanks then, bila open terengganu.. and the price list is not standardize for all branches? hmm, lets say if i buy on9 pay via bank in or wat? then ilets say if item damage in first year, i in terengganu, the thing how to RMA? price?Thanks for your compliment Usually customer feedback is always negative, positive feedback is almost never given lol simply because good service is forgotten most of the time  . Anyway regarding RMA, standard industry practice is free transport service for the first year by the retailer, meaning zero charge; however for 2nd year onwards a delivery fee is charged, in our case RM30. Warranty is provided by the manufacturer, we only do the delivery and follow-up service. Hope this clears the air.By the way you can buy from www.thundermatch.com.my as well  Cheers, thunder Hi zandara, Thanks for your support and I wish you many years of flawless enjoyment from your monitor  kaminari  |
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Sep 3 2010, 10:52 PM
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#3
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Senior Member
3,700 posts Joined: May 2007 From: KT/UTM Skudai
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oh, online sale is ok, but regarding RMA, cause i worry even first year i have to pay courier(that i send to u) but if buy shop which is everything free(dont count oil la,sure cheaper then courier also)
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