Thunder Match Technology Official Feedback Thread, Talk to us!
|
|
 Jan 10 2013, 03:38 PM
Return to original view | Post
#1
|
 
Junior Member
166 posts Joined: Jul 2011  
|
Bad customer service in AEON Tebrau. I got WD 1TB external hard disk, less than a year, faulty.
After a month, called the shop, still dont have status, whether 1 to 1 exchange or repair. He said waiting feedback from supplier. 1 month? Waiting what? He promised to call me tomorrow. Let me see how it goes... |
|
|
|
|
|
Jan 11 2013, 08:28 PM
Return to original view | Post
#2
|
|
Junior Member
166 posts Joined: Jul 2011
|
QUOTE(samftrmd @ Jan 11 2013, 04:02 PM) 1 month wait time is normal lor. Almost all shops also will ask to wait 1 month. I follow up only after one month. Then the answer still no status. Today, wait until 3pm, still no call. I called, and someone said the guy is out for lunch. I will called again tomorrow. Wonder what is the answer for tomorrow.. Where is OFFICIAL Thundermatch representative? |
|
|
Jan 11 2013, 09:48 PM
Return to original view | Post
#3
|
|
Junior Member
166 posts Joined: Jul 2011
|
QUOTE(samftrmd @ Jan 11 2013, 09:41 PM) Thundermatch no longer post in lowyat.net long time de. I guess i try another place to raise up the issue..Even in Low Yat Plaza you have to wait 1 month, other place further away I think it's normal you have to wait longer. Give them chance lor. They also want customer to be happy one ma. If can faster, I think they also want to settle your case faster lar. I am ok with the waiting time, just need some update on my case, thats all.. |
|
|
Apr 10 2013, 03:20 PM
Return to original view | Post
#4
|
|
Junior Member
166 posts Joined: Jul 2011
|
update: received back my items on 7/4/13, almost 4 months of waiting.
|
|
Topic ClosedOptions
|
| Change to: |  0.0636sec
 0.82
 7 queries
 GZIP Disabled
Time is now: 14th December 2025 - 03:18 PM |
Quote