Been using UOB & Citibank cards since 12 years ago. Until today have not entertain cards from other banks. Anyway plan to keep UOB Visa & Citibank Master.

Um, yes it seems to be the tactic, increase the limit.

No, they didn't increase your limit just to make you to spend more so that you get to redeem RM50 rebate.
I think the bank realized people tend to cut the card with the lower limit. Let me guess, you cut your lower limit card right?

agreed, i m a frequent traveller.  withdraw cash (from saving account) at any citi ATM FOC, only cost me bank exchange.  Citi hv ATM in all major cities and some airports. I dont like to exchange too mush cash at money changer (2nd loss if change back to RM).  just withdraw any needed amount at ATM.

p/s: usually stay hotel near citi ATM

any other CC have the same privilege?? guess most international bank do? eg Standard Chartered, HSBC etc?? which bank has the most oversea ATM??

I guess Citibank is trying to persuade you to keep your card. If not, high chance is they are currently loaded with heavy processing .... cancellation ... hehe.

Just called Customer Service again. Say you MUST cancel your card. Asked them to give you the number to fax to. Else go to their website, there's an email add there.