I was having slow connection and not happy with the speed, at first they configured to 5Mb but the speed was not consistent... i call up again and ask whether they can cap it higher or not. i was lucky to spoke with one of the helpful technician in level 2.. i request for 6mb but he cap me to 8mb instead.

300+?!

the higher SNR reading i saw is only about 40-50dB

Yeah, just wait for a while and see how your speed first.

the installer came to my house today and brought some bullsh*t along with him..

he said my area cannot support 2MB or 4MB...the silly thing is my connection is now 2MB (Speedtest.net results 1.65MB+/-)

so if i'm already getting 2MB speed how can it be that my house cannot support 2MB?

Probably some smart asses decided that they're smart enough and switch you to 4096 .. nothing much you could do other than to call them back again and asking that they put back the speed at 5120.

ya mengz over 300kb/s still complaining. 

218.111 and 218.208 both have routing issue to europe..

doesnt it also depends the uploader? try downloading from other website, try to download a ati gfx driver from ati website i usually get full download speeds from there.

Im currently on premium IP and sometimes my downloads are fast sometimes slow.
But when im on premium IP, youtube streaming is very fast, which is what i couldn't get when on normal ip =/ hmm...

Dear Mr ***,

Thank you for contacting TM.

Referring to your e-mail dated 21st January 2010 on slow connection issue. we sincere apologies if we have not met your expectation on this occasion. Please be  informed that we have received your ping plotter result and has forwarded it to the respective department for further investigation.

Hence, upon verifying in our system, we found that this issue is in the midst of investigating by our technician with the reference number **** and it still in progress. We have notified the Technical Department on your e-mail and latest status for their updates. Our representative personnel will be contacting to update you on the outcome of their investigation. At the mean time, we really appreciate your kind patience, as we will try our best effort to resolve this problem.

We hope we have addressed your concern.

For further assistance or feedback, kindly e-mail us at help@tm.com.my .
Alternatively, you can also contact TM at 100 and select "Internet Services".

We look forward in serving you better.

Regards,

Nur Azreena Zulkifli
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

www.tm.com.my

Waa, today a streamyx technician came to my house to upgrade my line to 4mbps. my house is 2.6km away from my line's exchange point and like 500 meters away from the closest exchange point.

I was using 1mbps plan capped at 1.5mb, and usually I get around 170~190kbps download speed then TM cut my Internet for two days in the process of upgrading to 4mbps. The line was back yesterday at 6pm and I was happy that I could download stuff at 230kbps without dropping(I've downloaded lots of stuff.)

So this morning I was lurking around 4ch but I noticed the page and pictures load very very slow compared to yesterday. Then I did some speedtest and this is what I get


the downstream speed barely reaches 500kbps and I was like wtf. I tried to ping my gameserver from germany and I usually get around 250ms stable, now it's spiking from 550ms to no respond.

Idk whats the problem because last night I checked my line was 2mb or something close to that since I could download files at 230kbs stable speed with no disconnection until I went to bed



Today at 2pm The technician arrived with his own modem, after he login with his account, he couldnt open any website at all "the page load problem". he checked the line stats, and I'm only getting -0.1dB snr when I'm not that far from the xchange point >_>. 6dB line attenusomething. My DS rate is 34.. and US rate 890+. He said the phone is normal without noise.

He said that he'll make a report and teleports away.

after he blah away, I plug the line back into my modem and go online. But wtf, I'm not getting the Page Loading problem now but with slow speed as before.

my ZTE modem and Tenda router are both fakap, I can't check the line stats with these cheap plastics.

the sad story is, I can't upgrade to 4mbps and I don't live 2.99km away from the exchange point.

I never had any disconnection and rarely get very slow unstable speed with my 1mbps line before. I've always gotten 170~190kbps dl speed and stable 250ms pings to my gameserver.

hi all im from melaka...finally got my 4mb upgrade after a long 2 months





SNR Margin (dB): 30.9  31.5 
Attenuation (dB): 29.5  11.7 
Output Power (dBm): 12.4  19.5 
Attainable Rate (Kbps): 16040  1292 
Rate (Kbps): 4092  509 
however my ip adress is 60.53   
i thought 4mb line only 115 / 218 as mentioned by all 4mb users ?