^That guy wants to bring you to see the FUP? let me show you..
Quoting Fair Usage Policy (FUP)
1. As far as my knowledge of internet concerns, Youtube can be considered a live streaming site and should be given priority as stated in the FUP.
2. I'm not an extreme heavy user and they should at no time prioritize my traffic usage.
3. As far as the FUP is concern, it will only limit P2P and P2P sites that consume a lot bandwidth and/or users who use extremely lot of bandwidth.
4. Youtube is not a p2p system or site.
5. Youtube is not a file sharing software.
6. TM broke their own Fair Usage Policy by limiting our Youtube speed.
7. Their FUP got loophole because it states Extreme heavy usage?  How much is extreme? For normal user like me extreme means >20GB a month. To all torrent and RS kaki, your extreme is 100GB+- a month?

Tell him (ahmad farid) you do not wish to speak to him further and you wish to speak to a representative from NOC (network operation center) for clarification on the matter and or top management for further discussions as he is just a low level customer support officer and he cannot help you further, and he is just a low level guy who doesnt know TM's internal situation. AND he doesn't even know what is he talking about, FUP has nothing to do with youtube slowing down (but it might apply to RS).

Then, state your new queury about the FUP and how if affects youtube/rs and demand answers from upper levels otherwise you will bring the case up to MCMC/CFM especially on the throttling of Youtube. (since RS actually contains illegal content and they might just brush you off, so focus more on Youtube)

thx men ... i will use that for replay back to them ...

i wanna ask , is this slow or fast ?

using 1mbps package

Wish you all the best, took me more than a month playing "merry-go-round" emails with them and MCMC only they decided to assign me 218.111 IP adress (premium/4mbps users IP)

It was good 2 months back, but even now this 218.111 ip just feels like 60.XXX during those days, plus now youtube is extremely slow on most videos...

Kepada Encik Rizwan,

Terima kasih sekali lagi di atas e-mel anda kepada TM.

Merujuk kepada maklumbalas anda mengenai kelajuan capaian Internet, sila maklum bahawa sebagai "Internet Service Provider", TM berperanan untuk menyediakan penyambungan Internet, tetapi tidak dapat memberi jaminan untuk penyambungan dan prestasi yang lancar ke hos yang bukan di dalam "domain" TM. Malahan, polisi prestasi rangkaian kami diaplikasikan untuk memastikan pelanggan mendapat penggunaan yang optimum ketika melayari Internet.

Walaupun polisi yang ditetapkan adalah untuk memastikan pelanggan mendapat servis yang lebih lancar secara domestik, ianya sukar untuk mana-mana ISP memberi jaminan penyambungan ke mana-mana pautan antarabangsa akan berjalan dengan lancar kerana ianya di luar kawalan pihak ISP, terutamanya berkenaan dengan kelajuan muat turun ("download", "downstream" atau "transfer rate"). Faktor-faktor seperti "international traffic", pengguna yang mengakses laman atau pautan yang sama perlu diambil kira.

Seperti yang kami maklum sebelum ini, capaian Internet anda telah menepati kriteria yang telah ditetapkan untuk pakej yang anda langgani (kelajuan "throughput" dalam lingkungan 80% dari 1Mbps dan "latency" <85ms untuk laman web tempatan). Sekali lagi kami ingin memohon maaf sekiranya penjelasan berkenaan tidak dapat menyelesaikan kesulitan yang anda alami ketika ini.

Untuk sebarang pertanyaan lanjut atau maklumbalas, sila e-mel kami di help@tm.com.my.
Anda juga boleh menghubungi TM di talian 100 dan pilih 2 untuk ?Perkhidmatan Internet? untuk bantuan lanjut.

Kami amat menghargai maklumbalas anda dan akan terus berusaha untuk mempertingkatkan lagi kualiti perkhidmatan kami.


Yang benar,

Ahmad Farid
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

www.tm.com.my

(ICOMS#9438134-660570)

^Wow...you're taking this too hard...maybe you used to work for TM?

this next reply ...      tm ckp pusing2 jugak ... sialan

after my RS download slow and ytube slow ... i send email complain about this problem ...  and this is what they reply
    RS and ytube is P2P ???    can some one confirm it back ??? i wan sue  TM back ...  jawapan dari TM mcm  taik ...  langsung tak memberi bantuan

fedup

fedup  alreadi very very fedup

with all so call broadband services

fedup