TM having serious routing, packet loss and latency problems tonight...

Potonglah kita semua ; )

TM's new speedtest server results.

(Censored private info)

[attachmentid=1301092]

You have to complete it first, then the details will come out. It will also send you an email to your streamyx account about the speedtest results. Usefull when you need to forward it to TM when complaining i guess.

But the speed tonight is just horrible

Macam ini baru betul...

[attachmentid=1301331]

But international still capped to 1mbps
No idea why

1mbps, using fixed 218.111 range...
After much complains to many different organizations and emailing here and there...
Even so, 218.111 has its problems sometimes
E.g Look at my speedtest yesterday night at the previous page.

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Added on November 13, 2009, 7:22 amThis post has been edited by andrew9292: Nov 13 2009, 07:27 AM

OH! No wonder my internet getting slower lately. Cause all RS kaki found a way to bypass throttle and makan the remaining bandwidth =.-'

Jokes lar... dont take it seriously.
my speed so far so good for now, but later around 11pm confirm drop around 50% happened 2 days in a row de

Got disconnected and cant login 10 mins ago. DSL line stable, but somehow it says remote computer not responding error 678.

Call TM, the technican at call center couldnt do a soft reset on my port either. As if there is no "link" to my port.

Then after 15 mins putting down the phone, i was able to connect again.

Weird

What are the possible causes?

This post has been edited by andrew9292: Nov 22 2009, 12:40 PM

Regarding Youtube slowdown to all LYN B-U2U frequents:

Why dont you call complain to MCMC/CFM/MOSTI?

Quoting Fair Usage Policy (FUP)





As far as my knowledge of internet concerns, Youtube can be considered a live streaming site and should be given priority as stated in the FUP.
I'm not an extreme heavy user and they should at no time prioritize my traffic usage.
As far as the FUP is concern, it will only limit P2P and P2P sites that consume a lot bandwidth and/or users who use extremely lot of bandwidth.
Youtube is not a p2p system or site.
Youtube is not a file sharing software.
TM broke their own Fair Usage Policy by limiting our Youtube speed.
Their FUP got loophole because it states Extreme heavy usage? How much is extreme? for normal user like me, extreme means >20GB a month. But to all torrent and RS kaki, your extreme is 100GB+- a month.

(That is on the assumption they throttle Youtube)
There might be other possibilities like they are starting their own cache server and need some time to set it up and get all the videos in it. Other possibilities are server problem etc.

However, a user in the forum has told us that Premium Customer Service told him that they are throttling Youtube and Rapidshare.

I am now quite busy, so i suggest you guys to complain to relevant complain bodies 1st. Giving a pre-amp situation and a platform for our pledge to begin.

I should be free after 2nd week of December and if by then it doesn't improve, i will exhaust all time and resource to take this case up to the highest level possible as i always do with fellow LYN members...

Please, you have to take make a report and take this case up with higher authorities. But i STRONGLY suggest you contact TM though e-mail 1st and see what reasons they give and whether they do throttle Youtube. If they are denying and being unreasonable, giving excuses, then take it up to relevant complain bodies.

* Remember, this in on the assumption that they do throttle Youtube. The signs are there, anyway do make a case and see what they have to say.

This post has been edited by andrew9292: Nov 28 2009, 06:38 PM

Don't say that, when you're out and working for your people, you have to follow their instructions and do what you are told to do, your job.

Those people who work in TM don't have a choice either. CSO or technician. It's either they work there and get paid, or leave and find another job, which is quite hard during times like this.

That's why i only deal with the higher level customer support or top management people, write letter to MCMC/CFM or whatever complain body i wont blast their low-level workers, except if they are really really unreasonable (like a technician was sent to my port 5 times this year and he coundnt solve the problem until recently).

Yes i blasted the technician for his incompetence to his higher levels, previously when he talked to me he was very arrogant, plus he coundnt fix my problem and think of me as trouble to him. Heh, that day he called me, he sounded so nice and explained everything...

Yes, failure in the upper management. If you want to blame people in TM, blame their higher levels and management, it's them who are calling the shots and decisions.
It is them who tells the Customer Service Officer to read from a script.
It is them who tells the Network Operation Center(NOC) on how to prioritize the bandwidth.
It is them who tells what excuse to give when a customer complaints.
It is them who decides in everything.
The lower ones are just following "upstairs" instructions only.


This post has been edited by andrew9292: Dec 1 2009, 06:32 PM

^That guy wants to bring you to see the FUP? let me show you..
Quoting Fair Usage Policy (FUP)





1. As far as my knowledge of internet concerns, Youtube can be considered a live streaming site and should be given priority as stated in the FUP.
2. I'm not an extreme heavy user and they should at no time prioritize my traffic usage.
3. As far as the FUP is concern, it will only limit P2P and P2P sites that consume a lot bandwidth and/or users who use extremely lot of bandwidth.
4. Youtube is not a p2p system or site.
5. Youtube is not a file sharing software.
6. TM broke their own Fair Usage Policy by limiting our Youtube speed.
7. Their FUP got loophole because it states Extreme heavy usage? How much is extreme? For normal user like me extreme means >20GB a month. To all torrent and RS kaki, your extreme is 100GB+- a month?

Tell him (ahmad farid) you do not wish to speak to him further and you wish to speak to a representative from NOC (network operation center) for clarification on the matter and or top management for further discussions as he is just a low level customer support officer and he cannot help you further, and he is just a low level guy who doesnt know TM's internal situation. AND he doesn't even know what is he talking about, FUP has nothing to do with youtube slowing down (but it might apply to RS).

Then, state your new queury about the FUP and how if affects youtube/rs and demand answers from upper levels otherwise you will bring the case up to MCMC/CFM especially on the throttling of Youtube. (since RS actually contains illegal content and they might just brush you off, so focus more on Youtube)

This post has been edited by andrew9292: Dec 1 2009, 06:49 PM

Wish you all the best, took me more than a month playing "merry-go-round" emails with them and MCMC only they decided to assign me 218.111 IP adress (premium/4mbps users IP)

It was good 2 months back, but even now this 218.111 ip just feels like 60.XXX during those days, plus now youtube is extremely slow on most videos...

This post has been edited by andrew9292: Dec 1 2009, 09:58 PM

that's usual, that's what they told me last time too for more than a month! but i kept insisting and push the case further. You'll have to figure it out yourself already, cant tell you what to say word by word...

Plus it really takes your time and energy speaking to these ppl...

BTW, this is Youtube when i'm using a Singaporean VPN to bypass TM's throttle

[attachmentid=1334742]
As you can see from the NetMeter bandwidth monitor, my max speed was around 3.7Mb/s when streaming the video.
I think we can conclude TM is throttling youtube

This post has been edited by andrew9292: Dec 2 2009, 06:14 PM

Latency rather high, but still can load not much problem...
Youtube as usual slow.
International sites okok, not too bad still can load in less than 45secs

pinned thread: http://forum.lowyat.net/topic/1248774/latest

try test youtube speed. any difference?

my youtube speed back to normal...

Try using google DNS, many have reported full youtube speed after using it

Primary - 8.8.8.8
Secondary -8.8.4.4

Recommend you go:
Start Menu > Run > Type in "cmd" > when command prompt comes out, type in "ping 8.8.8.8"

* type without the inverted commas ""
* windows 7/vista users if you cannot find "run" try searching for "run" at the searchbox at your startmenu.

if the ping average results are around the same as mine you should be able to use it.



Once you confirm the ping time is okay, you can proceed to the pinned "DNS thread" at the main index of Broadband User 2 User for instructions on how to change DNS. I'll still post the steps here for convinience:



This post has been edited by andrew9292: Dec 7 2009, 08:47 PM

Kota/Mutiara Damansara reporting, so far so good despite school holiday.
Expected the young ones to flood the internet...