0586297 is disaster code.... same bro.... we both suffer... and yes.. NCC far far away from my place...

i still stuck in V1.2...

so "happy"

your previous post i read and i tot why you so happy with the v12 ><


everyone here now upgrade to v21, but i wanna stick with v20 for a while. they dont have much diff anyway...dont wanna go through all the trouble.


oh ya.... can anyone explain to me what is hard reset and how to do it ?

Read this..

thanks Bro...


@tplus1.. what is the point of making complaining here again n again? If you don't feel like going to NCC, just learn the few step to change the product code to whatever code you like, then get the NSU to upgrade to the new firmware u are looking for.. end of story rather than complaining yeah? more productivity way yeah?

i mean when update through cable to pc... it available new update for my fon, but i click update...it say fail...and ask me to connect usb direct to the pc....bla bla bla...

can you freely copy and delete file in ur Phone using ur PC?

how a?


Attached thumbnail(s)

r u using the Ori USB cable? try another PC I suggest....

Hi PyOsE, can you share the wigzet at the bottom of your screen?
So cool.... I like...



I think this error message said "are you using a USB Hub to connect your phone to the PC?"...

I would try use the original USB cable, in case you are using the normal cable from other computer shop.
I would also try connect the phone and PC directly without a USB Hub, if you're not using any USB Hub, try change to other USB port, probably the one at the back of the CPU casing.

very hard to find animated theme...

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Added on February 3, 2010, 12:00 amhttp://www.nokia4free.com/animated-themes/index.php

This post has been edited by BuFung: Feb 3 2010, 12:00 AM

it's orignal usb cable in the box...and i hv try to connect all at the back usb hub... same error comes out

i got the same problem too, i have 2 phones, 1 updated successfully but another failed with the usb update error.

hopefully someone have solution, cos i already googled hard without any good result.

btw hope all bros dont mind that im from n97mini thread =.="

i just updated my phone to v21 but havent hard reset yet

having 2nd thought on hard reset

did backup, later if i restore back, are all the application installed b4 hard reset will be restored as well?

i have installed alot of 3rd applications wei, scared of losing it all

This post has been edited by omarule87: Feb 3 2010, 12:52 AM

Hi BuFung, the site is great..... errr....... but how to download?



This is so weird.....
If it still failed and nothing more you can do,
why not hard-reset and then try update again?

people change product code just for update to the latest firmware (include me... )...
so if you do a hard-reset to get the latest firmware, this isn't any strange...


Who is going to mind which thread are you from?
All are welcome....!


If you also choose to backup "user files" from phone memory and mass memory,
I believe you will get it back after restore...
But remember do not restore your "Settings" from v20 to this new firmware.
I had issue (stuck at Nokia logo screen when power on) when restore my v12 "Settings" over v20 firmware,
tried many times (hard reset a lot of time due to unable to boot up) only found out the culprit.
Nokia people also mentioned "backup exclude Settings..." you can see it a few page back...

where to find this setting?

Lai, check this out


g.nite all

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Added on February 3, 2010, 1:50 amduring backup, u can choose to backup your old settings or not...just untick the "settings" box

This post has been edited by PyOsE: Feb 3 2010, 01:50 AM

Many thanks, PyOsE...!

yesterday use my phone connect interne more than 2 hour.
suddenly feel tat my phone is going hang, so i try to restart.
after restart my phone cannot be ON anymore.
just stay in NOKIA screen
i think the phone software is corrupted.
need to send bk to nokia service centre

take out battery then pput back again

that is the famous wsod
must update firmware asap to fix..( too bad mine cant )


Follow these steps from nokia discussion, it works:



if really cannot then do a hard reset, it will on back.