Hi all,

jz my luck today, finally got a new game i wanted to play, and suddenly got hit by the famous 3ROD

i followed the instructions on low yat and other websites and determined its an Error 19 (Unknown: GPU Error this is usually caused by bridged solder points where the GPU connects to the mainboard. )

my console is NOT modded, and was bought July 2008, which is still within the new 3 year warranty. im using an Xbox 360 elite, forgot how to check which Chip it is using~

now the thing is, i need advice on how to claim warranty for it.

Do i:
a. call up Singapore support and ship it there for warranty?
b. contact the shop i bought it from?
c. submit an online repair request (but Malaysia is not among the list they accept online repair requests)
d. forget warranty and use the repair services offered in this forum (which is the LAST option i wish to take as console is still under warranty)


i would appreciate some advice on procedures on claiming the warranty as well as i have nvr claimed warranty for my console before.

do help me!!!! i need advice!!!

if i am right...

get someone from sg to call their 1300 or 1800 number.. you cant call from here if im not mistaken.. get a RMA number.

They would then inform whoever is calling to bring their broken console in a specific date where you would trade for a working recond unit.

If not mistaken supplier or retailer whom u bought from would go through the same exercise so you decide which channels you wanna go to..

if your shop will assist you definately there are cost involve..

cheapest solution is get someone to get the rma number and u take a bus down for a day trip

thank you for the quick reply.

but i have one other question for you,
does this mean i will get a recond unit (permanently) instead of havin my current xbox 360 repaired? or will i have to go back n get my original xbox360 after its been repaired?

also,
say i were to get the RMA, go down for a day trip to trade, when i go to the office to send my console in, will they ask for personal details? like my 'Singapore' address or my IC number/card?

i jz wish to cover all angles here so that i dont screw this up~

thx for ur help!

i think just swap only.. no need other details.. gotta ask the rest on this issue

and yes give u another unit.

not repair the same one and return it back to you.

which means i will get someone else's repaired console forever??? another player who may have spit or rubbed his dirty, go toilet nvr wash hand all over it???

*sigh* and here i was taking such good care of my current console (not even a single scratch on the cover, mint condition! ) only to have it repaired and given to someone else.... goodbye my dear friend

*sigh*

I did this claim before and it's pretty hard if you don't have a friend or siblings in Singapore. You can't make the call here as you need someone in singapore to make the call for you. You must first send a complain through xbox.com/singapore and wait for a service number. You then need your friends/ siblings to help you call and register under their address. After all this stuff is done. Just wait for them to notify you when you can go and pick up your refurbish xbox360. Its a one to one exchange so you don't have to wait. ( I am not sure if there is a new way, I just did it last year. )

* Easier way *

Send to gamershideout and they will handle all the procedure for you **

thank you for ur advice. it so happens i dont have any friends in Singapore, i do have an uncle there but i wouldnt wanna bother him with this.

jz called Gamers hideout, and they said they will charge abt RM290 for shipping charges n everythin handled. but need to wait for abt a month T_T

*sigh* damn bad luck today.....



think ill go cry in the corner b4 i make a decision.

Chill bro, actually you were just caught in a bad time cause they just went for the Singapore service 2 weeks ago. So have to wait till end of the month before they send again.

well at least its cheaper.. i send mine back last year tru GH for 350 bucks.. zzzz..

I feel your pain qeeves but trust me. Its worth it. I rather pay then sit 5 hours of bus. It was intense !

For those of you who wish to cancel account, claim warranty and cancel your credit card on your Xbox Live Acount, now you can call Xbox Customer Support in Singapore direct. The number is (02) 6622-1626. I have call them last week regarding my gamertag can't recover. Go for it guys/girls. Now this is good news. Make sure your console is not transexual or modded for warranty claim.

This post has been edited by Rocky: Oct 9 2009, 02:26 PM

yes guys. Now you can actually can them directly. Including warranty claim and your xbox live status...

Before you call, make sure you got all your details ready. You guys/girls can check it out at Xbox.com Singapore website Customer Support page. Details as follow http://www.xbox.com/zh-SG/support/contact/.

This post has been edited by Rocky: Oct 9 2009, 05:32 PM

thanks for the info, but correct me if im wrong but i thought because Xbox is not officially launched in Malaysia, we cannot claim the warranty? tats y alot of ppl go though the hassle of getting a singpore address etc...

but i guess the bottom line is:
1. which will be faster? calling ourselves and shipping it to singapore for warranty claim or sending it to Gamerhideout?
2. Which be cheaper? not sure if GH sends console by bulk so shipping charges r lower?


thanx for all the info n help all!

Still have to own a Singapore address and stuff like that or not?

Yes. Indeed Xbox 360 is not official launch in Malaysia. But however, Singapore has currently release a landline. So you can call them. Tell them your problem of the hardware failure. and bring your console to singapore to get a replacement. Simple as that.

To Tag. Yes. you need a valid singapore address.

my console right now can't read new game...
i can only stick with my old game...
my xbox read "play DVD" rather than games...
i've so bored with it already... please help...
i also updated to latest update... still the same...
NFS: shift also canot be read... damn sien~
do i need to change my laser lens???

eh, this is not related to dvd player's lens not working. its the dvd rom being modded and it cant detect the disc

then any way to solve the issue??
no way? but how come old game can be play?

Dude, this problem is due to your old firmware modification cannot bypass new game's protection and not related to system update as microsoft do not allow you to play RM8 games, they're illegal~!

You're not allowed to talk anything about illegally modified consoles or games. Please halt all your relevant conversation before someone knock you with ban hammer.

okie dokie~~
i will keep my mouth shut from now~
anyway.. bro navigator..
u really navigate me to have better idea what's going on~!

Well, you're welcome..... Just.... stop the RM8 stuff as it's a sensitive issue.... at least over here

i call regarding my xbox 3ROD and this is my 4th time... since Dec 2006 if not mistaken...
Call them up get a fren or relative valid add and phone no for records... and just for verification actually... so now i'm going there this saturday...
FYI u can do next day exchange, means u call today tomorrow u can go there to change... much more easier compare to my previous claim which i need to go there after 2~3 weeks... and b4 u go there u have to call again (tol free no shit) by the help of my frens or sis... now we can contact them directly as they know m'sia so have a lot of ppl own it also... i think la...


BTW Modded Xbox issue or stuff should not be discussed here... u can get banned...

FYI u can claim the xbox for warranty after the period also it will cost u SGD150 if not mistaken... ask if you are interested...

This post has been edited by michael9413: Nov 4 2009, 05:54 PM

Is SGD159 don't know why they charge so high for out of warranty console.. (Same goes with PS3 though... ) and valid only 90 days

valid for 90 days??? i thought they said 1 yr if you paid that amount... and u will not get new console (jasper)... refurbished...
i asked coz if i can get new set for that amount but i hand over my old one i'm willing to do so coz i don want any future trouble mah...

This post has been edited by michael9413: Nov 5 2009, 09:02 AM

Previously I got few of the xbox 360 console that cannot be claim but there is a way to paid 159SGD.. but I was told that only 90 days warranty. but that was few months back, not sure they change any policy or so.

as for getting it a jasper ... I doubt it, everytime I do a claim, it always given back what you have. (zephyr > zephyr) (Falcon > Falcon )

yes i asked... coz this is my 4th time to claim and my 3 yr warranty will expires soon... if really quit on me then i need to wack them already... i told them if u collect the amount and i got a new set of Falcon i want... it is useless if i pay that much and still i get a refurbish console or a console which will have heart attack any time...

This post has been edited by michael9413: Nov 5 2009, 03:29 PM

how long did the refurbish console last?

u can have the 3rd party repair as an option.

nah if i still have warranty i still choose to go back... further more u pay around RM400 u get warranty also for whole Xbox... not only for the 3ROD problem... when ever u exchange the console they will give you full warranty 3 months for others items like DVDROM and others failure...

My refurbished console last for 1year + compared to previous one 7months.

I've even dropped it a few time and let it on for weeks sometimes....

It's a falcon, So still pretty worth it.

AFAIK Falcon have a relatively good reliability in the end of phase or who knows? maybe they're converted to Jasper with Falcon outfit?

depends on how lucky you get . mine lasted uh from (back frim claim )9th sep till 1 day back ...

haha mine worst... claimed on my annual dinner in SG... which is on Jan... when CNY brought back to my hometown for my bros it give problem after 1 nite of hardcore gaming...

@michael9413

wah bro, yours until today haven't settle the problem yet?
mine got rrod in april...and in that period i have changed 3 times. now touch wood, after exchanging the 4th unit, it's going ok. thanks bro djinn for helping out also.

Anyone going to Spore for warranty claim? Can help me with my son 3ROD console? Or is there a paid service?

michaeil9143 will be going by tomorrow
But heard that there will be some payment though they said RROD got 3 years warranty =.=

nah... mine got ROD just 5 months ago... lazy to go and at that moment i'm getting my house ready for move in... so now steady already and my addicted FIFA10 is out... damn... so have to exchange...

bro u need to call them by today if not i couldn't help...
PM me if you can call them by to and also they confirm tomorrow can exchange... but i'll go again on 18th Dec... cheers...
Please prepare the info which i mention is #14...
the helpline no u can always check Xbox.com.sg

FYI service center only open 9am~6pm mon-fri

This post has been edited by michael9413: Nov 6 2009, 11:57 AM

They actually extended their Working time.

Operating hours:
Monday to Saturday - 10AM to 7PM
Sunday - 10AM to 3PM
(Closed on Public Holidays)

For those of you who went to SG on your own for the exchange, did they insist that you show your receipt(as proof of purchase) to them before they proceed with the warranty claim ?

No they don't.

For some strange reason, the're quite proud to say that they have a "sophisticated" way to trace when and where you brought the console.....

I see..well support guy kept making a point to remind to keep/scan the receipt as proof of purchase date,since warranty isn't started on date of registration but purchase.just wondering if there's any change to their process..

Well, if you reach the Services Hub they just need your Reference Number which Microsoft SG has given to you.

Jason,and that reference number is the 10 digit number provided by them from the registration?

yeah that number is the only thing you need.

Well. just spare your personal identification document handy. Just in case....

This post has been edited by navigator: Jan 3 2010, 07:12 PM