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Technical Need Advice for Warranty Claim, 3ROD - 0103 (Error 19)
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DjiNn
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 Oct 9 2009, 03:32 PM
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QUOTE(Rocky @ Oct 9 2009, 02:16 PM) For those of you who wish to cancel account, claim warranty and cancel your credit card on your Xbox Live Acount, now you can call Xbox Customer Support in Singapore direct. The number is (02) 6622-1626. I have call them last week regarding my gamertag can't recover. Go for it guys/girls. Now this is good news. Make sure your console is not transexual or modded for warranty claim. yes guys. Now you can actually can them directly. Including warranty claim and your xbox live status... |
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DjiNn
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Oct 12 2009, 04:28 AM
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QUOTE(isis @ Oct 11 2009, 11:17 PM) thanks for the info, but correct me if im wrong but i thought because Xbox is not officially launched in Malaysia, we cannot claim the warranty? tats y alot of ppl go though the hassle of getting a singpore address etc... but i guess the bottom line is: 1. which will be faster? calling ourselves and shipping it to singapore for warranty claim or sending it to Gamerhideout? 2. Which be cheaper? not sure if GH sends console by bulk so shipping charges r lower? thanx for all the info n help all! QUOTE(TAGreptiles @ Oct 12 2009, 12:59 AM) Still have to own a Singapore address and stuff like that or not? Yes. Indeed Xbox 360 is not official launch in Malaysia. But however, Singapore has currently release a landline. So you can call them. Tell them your problem of the hardware failure. and bring your console to singapore to get a replacement. Simple as that. To Tag. Yes. you need a valid singapore address. |
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DjiNn
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Nov 4 2009, 09:12 PM
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QUOTE(michael9413 @ Nov 4 2009, 05:53 PM) i call regarding my xbox 3ROD and this is my 4th time... since Dec 2006 if not mistaken... Call them up get a fren or relative valid add and phone no for records... and just for verification actually... so now i'm going there this saturday... FYI u can do next day exchange, means u call today tomorrow u can go there to change... much more easier compare to my previous claim which i need to go there after 2~3 weeks... and b4 u go there u have to call again (tol free no shit) by the help of my frens or sis... now we can contact them directly as they know m'sia so have a lot of ppl own it also... i think la... BTW Modded Xbox issue or stuff should not be discussed here... u can get banned... FYI u can claim the xbox for warranty after the period also it will cost u SGD150 if not mistaken... ask if you are interested... Is SGD159  don't know why they charge so high for out of warranty console.. (Same goes with PS3 though... ) and valid only 90 days |
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DjiNn
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Nov 5 2009, 03:23 PM
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QUOTE(michael9413 @ Nov 5 2009, 08:53 AM) valid for 90 days??? i thought they said 1 yr if you paid that amount... and u will not get new console (jasper)... refurbished... i asked coz if i can get new set for that amount but i hand over my old one i'm willing to do so coz i don want any future trouble mah... Previously I got few of the xbox 360 console that cannot be claim but there is a way to paid 159SGD.. but I was told that only 90 days warranty. but that was few months back, not sure they change any policy or so. as for getting it a jasper ... I doubt it, everytime I do a claim, it always given back what you have. (zephyr > zephyr) (Falcon > Falcon )  |
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DjiNn
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Nov 7 2009, 03:28 AM
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They actually extended their Working time.
Operating hours:
Monday to Saturday - 10AM to 7PM
Sunday - 10AM to 3PM
(Closed on Public Holidays)
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DjiNn
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Jan 2 2010, 12:17 AM
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QUOTE(_skeevs @ Jan 1 2010, 01:38 PM) I see..well support guy kept making a point to remind to keep/scan the receipt as proof of purchase date,since warranty isn't started on date of registration but purchase.just wondering if there's any change to their process.. Well, if you reach the Services Hub they just need your Reference Number which Microsoft SG has given to you. |
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