Hi all,

jz my luck today, finally got a new game i wanted to play, and suddenly got hit by the famous 3ROD

i followed the instructions on low yat and other websites and determined its an Error 19 (Unknown: GPU Error this is usually caused by bridged solder points where the GPU connects to the mainboard. )

my console is NOT modded, and was bought July 2008, which is still within the new 3 year warranty. im using an Xbox 360 elite, forgot how to check which Chip it is using~

now the thing is, i need advice on how to claim warranty for it.

Do i:
a. call up Singapore support and ship it there for warranty?
b. contact the shop i bought it from?
c. submit an online repair request (but Malaysia is not among the list they accept online repair requests)
d. forget warranty and use the repair services offered in this forum (which is the LAST option i wish to take as console is still under warranty)


i would appreciate some advice on procedures on claiming the warranty as well as i have nvr claimed warranty for my console before.

do help me!!!! i need advice!!!

thank you for the quick reply.

but i have one other question for you,
does this mean i will get a recond unit (permanently) instead of havin my current xbox 360 repaired? or will i have to go back n get my original xbox360 after its been repaired?

also,
say i were to get the RMA, go down for a day trip to trade, when i go to the office to send my console in, will they ask for personal details? like my 'Singapore' address or my IC number/card?

i jz wish to cover all angles here so that i dont screw this up~

thx for ur help!

which means i will get someone else's repaired console forever??? another player who may have spit or rubbed his dirty, go toilet nvr wash hand all over it???

*sigh* and here i was taking such good care of my current console (not even a single scratch on the cover, mint condition! ) only to have it repaired and given to someone else.... goodbye my dear friend

*sigh*

thank you for ur advice. it so happens i dont have any friends in Singapore, i do have an uncle there but i wouldnt wanna bother him with this.

jz called Gamers hideout, and they said they will charge abt RM290 for shipping charges n everythin handled. but need to wait for abt a month T_T

*sigh* damn bad luck today.....



think ill go cry in the corner b4 i make a decision.

thanks for the info, but correct me if im wrong but i thought because Xbox is not officially launched in Malaysia, we cannot claim the warranty? tats y alot of ppl go though the hassle of getting a singpore address etc...

but i guess the bottom line is:
1. which will be faster? calling ourselves and shipping it to singapore for warranty claim or sending it to Gamerhideout?
2. Which be cheaper? not sure if GH sends console by bulk so shipping charges r lower?


thanx for all the info n help all!