https://forum.tera-europe.com/showthread.ph...l=1#post2466635it looks as though it's a known issue and we won't be seeing a fix in the conventional way.
From what I read it appears we will need to redeem another key when they send it out to us at some point.
There is also a section in the FAQ about it now.. <cut and paste>
I’m a TERA Club member, but I’m still missing some TERA Club items. When will I receive them?
First of all, if you redeemed a key for either the Standard or Collector’s Edition after we went free-to-play on Tuesday, 5th of February 2013, please take a look at the FAQ entry related to those customers.
Otherwise be sure to check all of your characters for the items. You may have received the strongbox keys for example on a different character than other club items. Please check the Item Claim menu in-game on all your characters first. You will also be able to move/trade most of these items to another character, in case you don’t want to have them on the character where you received them. Make sure to check our club membership page, to see which items you actually are eligible for. The list on this page shows the full amount of items you’re going to receive each month, this means for example that you won’t receive 10 keys for each character you create or which you have created in the past.
If you did all those checks above and still miss some items, please contact our support team via ticket and be sure to inform them, that you followed the above listed steps.
If you redeemed a key for the full version of TERA after the February, 5th 2013 you will encounter the issue of missing items. We’re working for a solution for this case and will inform you, once we have any update on this matter. In that case please do not send over a ticket to our support team.