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 Where can I buy subwoofer cable for this subwoofer

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TSgohkokho
post Sep 15 2009, 10:52 AM, updated 17y ago

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Hi all,
May I ask where in KL area can I buy a subwoofer cable for this subwoofer? I dont need an expensive and branded one. I am unable to find those cables with have 1 cable to the amp and 4 cables to the subwoofer.
Please kindly advice.
Thanks all.

user posted image
anfieldude
post Sep 15 2009, 10:56 AM

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QUOTE(gohkokho @ Sep 15 2009, 10:52 AM)
Hi all,
May I ask where in KL area can I buy a subwoofer cable for this subwoofer? I dont need an expensive and branded one. I am unable to find those cables with have 1 cable to the amp and 4 cables to the subwoofer.
Please kindly advice.
Thanks all.

user posted image
*
Just use the LFE output from ur AVR and hook up to the Low Level Input. I believe this is a powered sub?


TSgohkokho
post Sep 15 2009, 11:02 AM

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anfieldude, thanks for your reply. Sorry I am totally new and noob to the terms of home entertainment. Could you describe more?

I am not sure is this a powered sub or not. The brand is Athena and I dont know the model cos it didnt show at the sub. I think its a very old model.

Is using the high level input give better quality sound? But its hard to find the right cable for this input. Last resort is to use the low level input I guess.
jchong
post Sep 15 2009, 11:16 AM

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Powered sub - does your sub have its own power cord and power switch? If yes, then it's a powered sub and it has its own amplifier inside.

Most powered subs will use the low level input. The cable you need is the normal RCA cable (like those you connect for Astro audio out, with the red or white RCA plug).

user posted image

You just need one (either white or red is fine) and connect from your LFE out in the AVR to the low level input in the sub.

This post has been edited by jchong: Sep 15 2009, 11:20 AM
TSgohkokho
post Sep 15 2009, 11:37 AM

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jchong, thanks for your reply, yes it have its own power cable and require another plug point. The round black switch with the white dot is the on and off button.

I see, I thought sub will require a different cable than those normally used for gaming console and astro.

Does it make any different for my cheap sub to use expensive cables like monster cable compared to the normal RCA cable?
anfieldude
post Sep 15 2009, 11:47 AM

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QUOTE(gohkokho @ Sep 15 2009, 11:37 AM)
jchong, thanks for your reply, yes it have its own power cable and require another plug point. The round black switch with the white dot is the on and off button.

I see, I thought sub will require a different cable than those normally used for gaming console and astro.

Does it make any different for my cheap sub to use expensive cables like monster cable compared to the normal RCA cable?
*
Not really as long as you do not run the cord to long...However, u experience a hum, then u need to get a better shielded cable. Of course, it does not hurt to get a decent cable, but the LFE (.1) does not carry too much info.

The better cables are normally better shielded and carry the the low frequency low bandwidth signals better.
aiman04
post Sep 15 2009, 12:34 PM

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This is a subwoofer? Can wee see the full view of the subwoofer's back?

I don't understand why it has high level input, is there a high level output?
TSgohkokho
post Sep 15 2009, 01:11 PM

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aiman04, yes it is a subwoofer. I just bought it yesteday from a shop in mid valley. I think I kena conned for it. But nvm.

Yes that is a full back view. Front is just a hole in the middle with 2 tuning buttons for volume and base level. Side is nothing. The speaker itself is facing the floor.

Its probably very old model and thats why you dont recognize it.
synn
post Sep 15 2009, 01:15 PM

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dude.. mind to share how much u pay for this? u use it with ur home theater or ur pc?
TSgohkokho
post Sep 15 2009, 01:20 PM

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Using it for home theater. I paid RM 600 for it. Power cable and subwoofer cable are not included.

According to the shop keeper it is only on the display shelf for about 6 months. But after checking it under better lights. More like 6 years. Screws are all rusty, scratches and some paint coming off.
ronnt88
post Sep 15 2009, 01:25 PM

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alamak doh.gif

pls share with us the name of the shop so we can avoid the shop like a plague tongue.gif

This post has been edited by ronnt88: Sep 15 2009, 01:26 PM
TSgohkokho
post Sep 15 2009, 01:32 PM

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That shop got my contact number. Better not say too much. But I think its only 1 shop in Mid Valley selling AV stuffs.

The first thing the shop attendant did was to swipe my card. Then later wrap the sub with transperant foil. Thats it. I was like "WTF?! No box, no manuals, no warranty card, no cables?". Already too late, cannot refund.

My fault anyway, tamak murah. Should have pay more to buy a new Yamaha sub. Lesson learned.

This post has been edited by gohkokho: Sep 15 2009, 01:33 PM
cmw_kwl_6923
post Sep 15 2009, 02:14 PM

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QUOTE(gohkokho @ Sep 15 2009, 01:32 PM)
That shop got my contact number. Better not say too much. But I think its only 1 shop in Mid Valley selling AV stuffs.

The first thing the shop attendant did was to swipe my card. Then later wrap the sub with transperant foil. Thats it. I was like "WTF?! No box, no manuals,  no warranty card, no cables?". Already too late, cannot refund.

My fault anyway, tamak murah. Should have pay more to buy a new Yamaha sub. Lesson learned.
*
doh.gif vmad.gif vmad.gif The 'ma' ' ma ' sound sure coming out~~~~~!
TSgohkokho
post Sep 15 2009, 02:19 PM

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QUOTE(anfieldude @ Sep 15 2009, 11:47 AM)
Not really as long as you do not run the cord to long...However, u experience a hum, then u need to get a better shielded cable. Of course, it does not hurt to get a decent cable, but the LFE (.1) does not carry too much info.

The better cables are normally better shielded and carry the the low frequency low bandwidth signals better.
*
Back to the topic, can you recommand a good decent brand cable that will not costs more than RM100?
jchong
post Sep 15 2009, 02:35 PM

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QUOTE(gohkokho @ Sep 15 2009, 11:37 AM)
I see, I thought sub will require a different cable than those normally used for gaming console and astro.

Does it make any different for my cheap sub to use expensive cables like monster cable compared to the normal RCA cable?
*
Nah, don't spend on expensive cables for a cheap sub. Not worth it.

Try to go to an electronics shop and see if they have Belden shielded cable. Will probably be around RM10 per meter.
jchong
post Sep 15 2009, 02:46 PM

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QUOTE(gohkokho @ Sep 15 2009, 01:20 PM)
Using it for home theater. I paid RM 600 for it. Power cable and subwoofer cable are not included.

According to the shop keeper it is only on the display shelf for about 6 months. But after checking it under better lights. More like 6 years. Screws are all rusty, scratches and some paint coming off.
*
QUOTE(gohkokho @ Sep 15 2009, 01:32 PM)
The first thing the shop attendant did was to swipe my card. Then later wrap the sub with transperant foil. Thats it. I was like "WTF?! No box, no manuals,  no warranty card, no cables?". Already too late, cannot refund.
*
Sounds to me like the sub is second hand. Probably the owner traded it in to buy something from the shop, and now the shop has to sell it off. If it is demo stock they should still have the box, manual, etc.

Good that you mention it, then others can avoid this shop.
TSgohkokho
post Sep 15 2009, 03:37 PM

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Thanks jchong. I will try to ask around for Belden shielded cable.

Yes are you right, I come to realized that when they shop just hand over the sub wrapped just in transparent foil. At first I thought its a old stock thats why got discount. Then I ask where is the box, manual and etc. She just tell me "Oh this sub doesnt come with those". I ask "Why not?" and she just walk around ignoring me and entertaining other customer.

Before I leave the shop, I said to her "If you would have tell me this is an old second hand unit earlier. I would pay RM200 extra to buy a new Yamaha sub". I feel violated. I am newbie in AV stuffs, but doesnt have to con me like that, right?


Added on September 15, 2009, 3:52 pmFor those interested to know. Here is the name of the shop.

http://www.midvalley.com.my/store/infotech...re_infotech.asp

Click on Multimedia Equipment.

This post has been edited by gohkokho: Sep 15 2009, 03:52 PM
crysqy
post Sep 16 2009, 02:06 AM

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http://www.midvalley.com.my/store/infotech...re_infotech.asp
tx...
aiman04
post Sep 16 2009, 07:27 AM

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Oh, it's Mediaplex?
TSgohkokho
post Sep 16 2009, 10:28 AM

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Ya, anyway yesterday I went to ask places like Onking, Best Denki, Harvey Norman, Jusco, Carrefour and etc. They dont have Belden shielded cable. All they have is the expensive Monster cable or RCA cable.

Anyone have any idea which shop around Puchong, Sunway, Subang or Old Klang Road I can find such cable?

Currently I am using my spare Astro RCA cable. Furtunately the sub is working. But I can hear buzzing sound. Not sure from the sub or from my windows due to the vibrations.

A question, what is Bass Range? I have this tuning button and I tried tuning it to the lowest 50 and then highest 150, like no different at all. What is the purpose or usage of Bass Range?

Thanks.

This post has been edited by gohkokho: Sep 16 2009, 10:31 AM
mpyw
post Sep 16 2009, 10:30 AM

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I've seen that Atheana system being display there for ages liao.....doh.gif
How can they cheat people like that...vmad.gif
TSgohkokho
post Sep 16 2009, 10:35 AM

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QUOTE(mpyw @ Sep 16 2009, 10:30 AM)
I've seen that Atheana system being display there for ages liao.....doh.gif
How can they cheat people like that...vmad.gif
*
I dunno why. Maybe they pick on me cos I dont know anything about AV stuffs. By the way, I did ask the shop attendant what model is this and how old. She said its only arrive their shop 6 months ago and being display at the shelf 6 months ago. I take her word for it and thought the sub also is a "quite" new model. After that I did some googling on the Internet, I only found out that that sub should be places in museum instead.


Added on September 16, 2009, 2:18 pmI am actually trying to get in touch with their management office and see if their managers can help me solve this dispute. Anyone have the contacts of their Managing Director, Mr Tan or any other managers there that I can speak to and get help? Thanks.

This post has been edited by gohkokho: Sep 16 2009, 02:18 PM
ckf8829
post Sep 16 2009, 09:59 PM

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QUOTE(gohkokho @ Sep 16 2009, 10:35 AM)
I dunno why. Maybe they pick on me cos I dont know anything about AV stuffs. By the way, I did ask the shop attendant what model is this and how old. She said its only arrive their shop 6 months ago and being display at the shelf 6 months ago. I take her word for it and thought the sub also is a "quite" new model. After that I did some googling on the Internet, I only found out that that sub should be places in museum instead.


Added on September 16, 2009, 2:18 pmI am actually trying to get in touch with their management office and see if their managers can help me solve this dispute. Anyone have the contacts of their Managing Director, Mr Tan or any other managers there that I can speak to and get help? Thanks.
*
I bought the AVR + speaker there also..Service is not bad..but the product is over price lo. i also feel like regret to buy there...Desa,etc can get better quality with my price...i spent 3k plus sumore... an expensive lesson learned for me 2. sweat.gif
TSgohkokho
post Sep 16 2009, 10:57 PM

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ckf8829, after studying their company profile, looks like they focus on renting equipment to SMEs. I assume small business like personal AV equipment doesnt interest them and when walk in customer just happen to enquire about a price, they mark it up extremely high. A fool like me who doesnt know anything get conned easily by the sweet talk and lies.

At first I thought places like Harvey Norman is expensive and price are not negotiable. Thats why I try small shops where you can negatiate price. But now I learned that atleast places like Harvey Norman are honest and they have no reason to sell you equipment that are other people rubbish. Also their prices are not simply mark up as they see fit and are controlled by manufacturer.

Future equipments I will buy at Harvey Norman and will not pay too much attentions to their price that are slightly a bit high. I am willing to pay slightly higher to be happy, unlike now, so frustrated and cant do much about it except ranting here.
Poadster
post Sep 17 2009, 12:12 AM

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QUOTE(aiman04 @ Sep 16 2009, 07:27 AM)
Oh, it's Mediaplex?
*
yup, its the only one that fits TS's description.


Added on September 17, 2009, 12:19 am
QUOTE(gohkokho @ Sep 16 2009, 10:57 PM)
ckf8829, after studying their company profile, looks like they focus on renting equipment to SMEs. I assume small business like personal AV equipment doesnt interest them and when walk in customer just happen to enquire about a price, they mark it up extremely high. A fool like me who doesnt know anything get conned easily by the sweet talk and lies.

At first I thought places like Harvey Norman is expensive and price are not negotiable. Thats why I try small shops where you can negatiate price. But now I learned that atleast places like Harvey Norman are honest and they have no reason to sell you equipment that are other people rubbish. Also their prices are not simply mark up as they see fit and are controlled by manufacturer.

Future equipments I will buy at Harvey Norman and will not pay too much attentions to their price that are slightly a bit high. I am willing to pay slightly higher to be happy, unlike now, so frustrated and cant do much about it except ranting here.
*
Places like Harvey Norman and Desa keeps much stock on HT gears, and their prices can be relatively cheap as they cater to both spectrum of the public, the general public who wants value for money products and brands, as well as elites who wants performances over cost.

I strongly recommend HN and Desa to audition their stuff, and they can usually point you to a good system that fits your budget.

Too bad u learnt your lesson so painfully, but at least you have shared your experiences with others to skip this outlet.

PS. On the sub cable, you can try moving your existing RCA cable away from other cables/wires to see if you can remove the hum. I wont be surprised its the sub itself thats humming as its showing its age?? I would not get a RM100 Monster cable to match your sub, unless you are planning to upgrade to something much better in the near future.

This post has been edited by Poadster: Sep 17 2009, 12:19 AM
Edify
post Sep 17 2009, 01:53 AM

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Hi Gohkokho,

It is difficult to recommend the type of speaker cable for your subwoofer without knowing what kind of speaker connections available from your Amp.

From your postings, I gather that your Amp has RCA type of adapter for your speakers. I am also guessing that you have a home-theatre Amp and therefore you can use a pair of RCA cables to plug into your Amp. However, you did not mention how you modify the other end to plug into your subwoofer.

If you are adventurous enough, you can go to Jalan Pasar (Pasar Road) in Pudu and look for shielded speaker cables from the electronics shops and pay the technician a small fee to solder the right type of connectors for you.

I hope you find what you are looking for. smile.gif


TSgohkokho
post Sep 17 2009, 10:11 AM

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Thanks Poadster and Edify for your advice. I will give it a try.

Anyway, this is the rear view of my amp.

user posted image


Added on September 17, 2009, 2:57 pmBreaking news!
Some how I managed to get some attentions by the email I send to their management. The sales attendant called me up and scold me for accusing and complaining about her.

WTF???!!! SCOLD CUSTOMER???!!!

After she finish, she pass the phone to her supervisor and his supervisor turn to grill me and defend her. I told my part of the story and argue for like half an hour on the phone with the supervisor. Now I know the the sub I bought is previously used by them to rent the equipment for showroom events for a few years already, which is not told to me when I bought this sub.

I told the supervisor I dont want to argue anymore, she got her part of her story to defend herself and I got my part of the story which I am not happy about. What I want is solution. He said he cant decide and he will get the principle to call me. I told him to f**k off. I want solution. Dont ask anybody to call me and argue who is right and who is wrong. Customer is always right. I want solution to solve this dispute. He said he will discuss with his principle and get back to me. I doubt that will happen.

Now I am really pissed. For the first time in my life I am not happy with my purchase and then I get f**cked back by the seller for complaining to their management.

So please tell me all the AV forum in Malaysia. I want to go complain and rant there. vmad.gif

What the hell, I dont care, here is the shop details.

Website: http://www.mediaplex.com.my/
Sales gal name: Sharon, indian gal
Supervisor name: Cant remember, a singh.

This post has been edited by gohkokho: Sep 17 2009, 02:57 PM
Edify
post Sep 17 2009, 11:40 PM

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[quote=gohkokho,Sep 17 2009, 10:11 AM]
Thanks Poadster and Edify for your advice. I will give it a try.

Anyway, this is the rear view of my amp.

user posted image

I can see that your Amp has a Front, Centre, and Surround speakers output ports. The speakers cable is using the clip-on type and traditionally it only requires simple soldering to secure the the tips of the cable. It depends on how much you are willing to spend. You can get simple cheap speakers cable from Pasar Road or a slightly better quality ones from audiophile shops. Just remember to keep the cable shortest possible so that you won't have to coil the cable. Coiling cable will deteriorate the quality of transmission.

Poadster
post Sep 18 2009, 01:49 AM

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QUOTE(gohkokho @ Sep 17 2009, 10:11 AM)
Thanks Poadster and Edify for your advice. I will give it a try.

Anyway, this is the rear view of my amp.

user posted image
Eh... it looks like a Yammy V365.... 2 hdmi in....

Anyway... on the left of yr front speakers connectors is the sub output (in black), and its a RCA jack. Simply use any RCA - RCA cable will do.... even those red/white/yellow ones.... no need to get Monsters... unless u wan to la...

I will take one color, then strip them apart from the others, and use that to connect the AVR to the sub, into the low level input of yr sub. Just make sure its long enuff to clear the other cables/wires, and that they dont cross any power cables... u may get a hum that way....
lancicai
post Sep 19 2009, 06:58 PM

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so angry 2 to heard ur story.
actually i had a friend who was a yamaha dealers at shah alam.he was selling full range of the yamaha av sys.u can go there ask 4 advise.the address is giant hypermarket sek 13.jus near by the stadium shah alam.
iZuDeeN
post Sep 19 2009, 07:46 PM

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u amp has a sub woofer output, just get a RCA cable and connect to the Low Level Input

Low Level input is better than High Level as there is less distortion..

not to add fire, but you could get yourself a 5+1 channel speakers for ~RM800 (yamaha brand)...

you dont need expensive speakers since your setup is just entry level AV .
TSgohkokho
post Sep 19 2009, 10:08 PM

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QUOTE(Edify @ Sep 17 2009, 11:40 PM)
I can see  that your Amp has a Front, Centre, and Surround speakers output ports. The speakers cable is using the clip-on type and traditionally it only requires simple soldering to secure the the tips of the cable. It depends on how much you are willing to spend. You can get simple cheap speakers cable from Pasar Road or a slightly better quality ones from audiophile shops. Just remember to keep the cable shortest possible so that you won't have to coil the cable. Coiling cable will deteriorate the quality of transmission.
*
Thanks for your advice. notworthy.gif

QUOTE(Poadster @ Sep 18 2009, 01:49 AM)
Eh... it looks like a Yammy V365.... 2 hdmi in....

Anyway... on the left of yr front speakers connectors is the sub output (in black), and its a RCA jack. Simply use any RCA - RCA cable will do.... even those red/white/yellow ones.... no need to get Monsters... unless u wan to la...

I will take one color, then strip them apart from the others, and use that to connect the AVR to the sub, into the low level input of yr sub. Just make sure its long enuff to clear the other cables/wires, and that they dont cross any power cables... u may get a hum that way....
*
Yes, its a Yamaha V365. icon_rolleyes.gif
Actually I give up looking for decent sub woofer cable. So I am just going to do exactly like you said, took my spare Astra RCA cable, strip out 1 color and use it. My ears not yet reach the level to differentiate between good quality sound and a bad one. Still learning from my friends, they have like 10k HT system. So its good for me now. laugh.gif

QUOTE(lancicai @ Sep 19 2009, 06:58 PM)
so angry 2 to heard ur story.
actually i had a friend who was a yamaha dealers at shah alam.he was selling full range of the yamaha av sys.u can go there ask 4 advise.the address is giant hypermarket sek 13.jus near by the stadium shah alam.
*
Thanks, right now my HT system are complete with the recent sub woofer purchase. I think not going to change it now, not for few years to come I guess. thumbup.gif

QUOTE(iZuDeeN @ Sep 19 2009, 07:46 PM)
u amp has a sub woofer output, just get a RCA cable and connect to the Low Level Input

Low Level input is better than High Level as there is less distortion..

not to add fire, but you could get yourself a 5+1 channel speakers for ~RM800 (yamaha brand)...

you dont need expensive speakers since your setup is just entry level AV .
*
Ya, since I just stepping into the AV world, I am happy with my current "budget" HT system now. thumbup.gif
lancicai
post Sep 22 2009, 12:34 PM

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gud 2 heard tat from u.gud luck


Added on September 22, 2009, 12:37 pmi did wen 2 the shop u mentioned at the midvalley.
i step in there yesterday,same situation like u said,,,damn lan ci the shop assitance there.one was chinese one was ind gal.dun wan layan me at all....tixxx

This post has been edited by lancicai: Sep 22 2009, 12:37 PM
TSgohkokho
post Sep 23 2009, 01:12 PM

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Thanks lancicai. Ya la, stupid shop. As expected their supervisor never call me back after 1 week already. I guess my complain case have been swept underneath the carpet already.
Hwoarang45
post Sep 24 2009, 01:14 AM

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u should cancel ur card charges , call in ur credit company, im sure he'll call u instantly help u settle nicely,

good thing about card is u can cancel on the spot ma, i wonldnt wanna deal to those kind of attitude, happen to me once in IOI mall, dont wanna say where, i end up purchase stuff in ampcorp mall instead of return there to buy...

ps: on your set up, output from ur amp, use the LFE or sub out, then use/test with any coaxial cable first, think sheilded ones better, before buying expensive ones, mana tau, u satisfied with the sound liao leh.

This post has been edited by Hwoarang45: Sep 24 2009, 01:17 AM
TSgohkokho
post Sep 24 2009, 12:10 PM

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Hwoarang45, are you sure we can do that? I thought we need the vendor themselves to actually cancel the card charges from their own machine. Otherwise everyone will be swiping and then call up to cancel it soon after the purchase. tongue.gif

Currently I am using RCA cable as I am having difficulties finding a better shielded cable. Most of the electrical shops selling Monster cable only. Need to find time and go Pasar Road. biggrin.gif
Poadster
post Sep 24 2009, 06:55 PM

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QUOTE(gohkokho @ Sep 24 2009, 12:10 PM)
Hwoarang45, are you sure we can do that? I thought we need the vendor themselves to actually cancel the card charges from their own machine. Otherwise everyone will be swiping and then call up to cancel it soon after the purchase. tongue.gif

Currently I am using RCA cable as I am having difficulties finding a better shielded cable. Most of the electrical shops selling Monster cable only. Need to find time and go Pasar Road. biggrin.gif
*
You can try the Consumer's Tribunal, just bring yr receipt and lodge yr report there, under false and mis-representation. As per yr case, its shld be pretty easy for u to get a full refund from them... go teach them a lesson....

Link to Consumer Tribunal website here.
van_dyke
post Sep 25 2009, 11:21 AM

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QUOTE(Poadster @ Sep 24 2009, 06:55 PM)
You can try the Consumer's Tribunal, just bring yr receipt and lodge yr report there, under false and mis-representation. As per yr case, its shld be pretty easy for u to get a full refund from them... go teach them a lesson....

Link to Consumer Tribunal website here.
*
rclxms.gif
I agree, they should be taught a lesson....
aquest
post Sep 25 2009, 12:48 PM

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passed by that shop couple of days ago n decided to check out their 30% 50% discount offer. there were mostly opened box or without box items. a few pairs of speakers were dented or chipped at the corners while boxed ones r stacked in the storeroom. my friend was thinking of getting a pair of cheapo speakers to begin with since he's a newbie n morever just renting a room.

contrary to all ur bad experiences with sharon the sa, she served me n my friend very well indeed. never tired or complained when requested to audition at least half dozen sets of energy n athena speakers. though outspoken, found her av product knowledge to be atrocious n disgustingly shallow. she may not be able to bullsh*t or mislead me, but by just observing how unsuspecting customers got convinced by her selling skill was simply astonishing. i won't say they were conned or duped by her coz i consider energy/athena to be respected name in av. its just the age or condition of the speakers that i found the sa to be untruthful or even lying.

so at the end of the day did we walk out empty handed. no. we found a pair of energy speakers (genuinely manufactured in canada) in perfect condition without any observable defect n paid 60% of rcp.

later found out that both the sa were just part-timers.

TSgohkokho
post Sep 27 2009, 08:52 PM

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Thanks Poadster, I will try to seek advice from the officers and see if my case worth reporting.

aquest, yes I agree the SA was helpful to demo their product. But to me, that is her duty to do so. I am sure her employer did not hire her just sit down and do nothing. So its nothing to be praise about there. Its her job to demo.

As a seller, the information you provide to your customer is a very important fact that will influence your customer decision to purchase or not. Like you mentioned, she is obviously lying about the age of the product.

Take me for example, if the SA would have told me "this sub is a used unit and we have been renting it to our customer for few years already", instead of "this sub is a 6 months old stock and have been displayed on our shelf for 6 months only", my decision would be totally not buying the sub at all, pay extra 200 and buy a new Yamaha sub. I dont even care what brand it is. If you dont consider that a conning or duping a customer, then I dont know what is your terms for it.

Worst still, when the supervisor admited that the SA is giving me wrong information, and he did not even apologize and instead argued with me and defended the SA. It sucks.

This is the sub I bought. Can any AV experts here tell me if this sub a 6 months old model or 6 years old model? Mr. Google is unable to help. Thanks.

This post has been edited by gohkokho: Sep 27 2009, 10:47 PM


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anfieldude
post Sep 27 2009, 11:22 PM

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QUOTE(gohkokho @ Sep 27 2009, 08:52 PM)
Thanks Poadster, I will try to seek advice from the officers and see if my case worth reporting.

aquest, yes I agree the SA was helpful to demo their product. But to me, that is her duty to do so. I am sure her employer did not hire her just sit down and do nothing. So its nothing to be praise about there. Its her job to demo.

As a seller, the information you provide to your customer is a very important fact that will influence your customer decision to purchase or not. Like you mentioned, she is obviously lying about the age of the product.

Take me for example, if the SA would have told me "this sub is a used unit and we have been renting it to our customer for few years already", instead of "this sub is a 6 months old stock and have been displayed on our shelf for 6 months only", my decision would be totally not buying the sub at all, pay extra 200 and buy a new Yamaha sub. I dont even care what brand it is. If you dont consider that a conning or duping a customer, then I dont know what is your terms for it.

Worst still, when the supervisor admited that the SA is giving me wrong information, and he did not even apologize and instead argued with me and defended the SA. It sucks.

This is the sub I bought. Can any AV experts here tell me if this sub a 6 months old model or 6 years old model? Mr. Google is unable to help. Thanks.
*
If it is bugging you, maybe u can send the serial number to Athena and they can check for you?

I can understand ur irritation and frustration, I would be pissed too.
aquest
post Sep 28 2009, 12:35 AM

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finally, gohkokho r u satisfied with the sub performance or think that u gotta lemon coz of age?

in my friend's case i actually advised him to pick up the older energy series (made in canada) instead of the newer series (made in china). we tested n both of us concluded that the older (canada) ones definitely sounded more musical. i believe the pair that we selected were at least 4 years old based on the fact that the series no longer manufactured in canada after 2005. i told the sa - u dun have to tell us the age. despite its age, it's still in prestine condition. the lure of the strong wood fragrance emitting from the port of the cabinet futher gave assurance that the speakers r worth 8/10.


TSgohkokho
post Sep 28 2009, 09:44 AM

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QUOTE(anfieldude @ Sep 27 2009, 11:22 PM)
If it is bugging you, maybe u can send the serial number to Athena and they can check for you?

I can understand ur irritation and frustration, I would be pissed too.
*
I cant see anything behind the sub. I only saw a sticker which was half torn off and I couldnt make out full serial number, not even the model name.

QUOTE(aquest @ Sep 28 2009, 12:35 AM)
finally, gohkokho r u satisfied with the sub performance or think that u gotta lemon coz of age?

in my friend's case i actually advised him to pick up the older energy series (made in canada) instead of the newer series (made in china). we tested n both of us concluded that the older (canada) ones definitely sounded more musical. i believe the pair that we selected were at least 4 years old based on the fact that the series no longer manufactured in canada after 2005. i told the sa -  u dun have to tell us the age. despite its age, it's still in prestine condition. the lure of the strong wood fragrance emitting from the port of the cabinet futher gave assurance that the speakers r worth 8/10.
*
Yup, I guess majority of my frustration is because I was duped into buying something that is not what I was told by the SA and then after I complained, the supervisor did not offer his words of comfort, instead argue and scold me for complaining. Performance wise should be ok for beginner like me.
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post Sep 28 2009, 04:13 PM

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QUOTE(gohkokho @ Sep 28 2009, 09:44 AM)
I cant see anything behind the sub. I only saw a sticker which was half torn off and I couldnt make out full serial number, not even the model name.
Yup, I guess majority of my frustration is because I was duped into buying something that is not what I was told by the SA and then after I complained, the supervisor did not offer his words of comfort, instead argue and scold me for complaining. Performance wise should be ok for beginner like me.
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Bro, at the end of the day, it depends on whether you are happy or unhappy with the final transaction. If u r happy (like aquest), then just enjoy the ride.

However, if you are unhappy, then talk to the Consumer Tribunal and lodge a complain with them. They usually will take up cases like urs and let them get ur money back, and while waiting for it, u can hunt for better subs.

U do sound very sour over the experience, then let the Consumer Tribunal take action, and the whole company (including the HQ ppl) will know that the outlet just met a customer who knows their right, and can teach them a lesson.

No point in sitting on the fence, take action or just enjoy it, the choice is yours to make.



TSgohkokho
post Sep 28 2009, 08:39 PM

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QUOTE(Poadster @ Sep 28 2009, 04:13 PM)
Bro, at the end of the day, it depends on whether you are happy or unhappy with the final transaction. If u r happy (like aquest), then just enjoy the ride.

However, if you are unhappy, then talk to the Consumer Tribunal and lodge a complain with them. They usually will take up cases like urs and let them get ur money back, and while waiting for it, u can hunt for better subs.

U do sound very sour over the experience, then let the Consumer Tribunal take action, and the whole company (including the HQ ppl) will know that the outlet just met a customer who knows their right, and can teach them a lesson.

No point in sitting on the fence, take action or just enjoy it, the choice is yours to make.
*
Thanks for your advice. Do you happen to know the process and procedure of the Consumer Tribunal? I mean I do not want to be haul to the court to testify or something.

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