It's not about wanting to answer or not, it's about just sending it directly to them.
What's wrong with directly sending it to them?
Would it kill you to do it? Would it break your arms & leg to do it?
No right?
Then why are you delaying? Just send it to them & all your question will be answered by them directly.
None of us works with Thorus, thus no one have the definite answer to all your questions.
You want answers, ask them when you send that phone for RMA.
I'm not sure about you but it's wiser to get the answers for question to whom you should rightfully ask, not to someone whose not sure about it.
And right now, the right place to ask those question is the place where you want to RMA your phone, not us.
It's not like you'll lose your phone when you give your phone to them, you have the rights to ask them everything before you agrees to RMA your phone, it's the buyers right. They
WILL answer your question because it's
IT'S YOUR RIGHTS as a consumer.
Would they force you to RMA if they don't want to answer your questions?
NO!Duh! I can't believe some people don't even bother to know their rights as a consumer.
PS: You were cocky about not caring if the repair charges are expensive, if you don't care about how expensive it is, why do you even bother to ask will they charge or not? If someone is that "so-called rich", they won't even bother asking if the repairs will be charged or not.

i am asking only cos i have diff diff answers..n i lazy to go up n down so many times just for 1 stupid phone claim..
lol.. stop the anger gal..
but tompok is right that you shud have pay a visit to SE service centre. there is 1 in pyramid. yes it is troublesome and far for u as u are from klang. but that is the only place to get ur question answered.
but normally all these kind of problem doesnt took long if u send straight into their factory.
hopefully u understand and get ur baby cured as fast as possible..
cos saw in lyn there wrote Service Centre for SE is at amcorp mall..dont have pyramid pun...
1 tell me at amcorp , 1 tell me at pyramid, 1 is seller say send back to him (2 week) another tell me service centre takes only 2 hours...