dude,

no offense but i think in this situation its clearly your fault.

First, As a seller yourself you are the one who responsible for the packaging of the item , proper packaging will avoid item open by third party and avoid stolen case. NO DOUBT ITS YOUR FAULT


Second, As a seller yourself you are the one who responsible to send the item, since its clearly stating that 100g on the envelope itself , please refer to the statement you make above, you have no idea why or how it become 100g, lets make this assumption, i deliver your RM100K cash weight 1000gram to a place, when i arrive it just left 500gram cash, can i just say , "sorry i don't know why it become 500gram Cash right?"

as a seller you must check whether they weight the item properly when u take the receipt from Skynet.but sadly u didn't


Third, u didn't declare it properly according to procedure, its clearly your mistake again.

Forth, buyer reserve the rights to make his police report and he can make his complaint to Consumer Court to solve this issue, procedure is simple, just fill in an online form and attach the police report, then just need to wait until the court call you guys to settle it, by using that way i can assure you that u will have a lifetime bad record and a court case. its just not worth it , Rm360 for a court case and bad record right?


to TS, i shall provide you guideline how to make your report etc, and official link to make your complaint .

no offense to anyone as im an online seller for more than 10 years , this is just my 20 cents, experiences wont lie

\

good, case closed