haiyaa..sudah jdk politik ka.

can summarize?

Kesian satu2nya company yg majority nya bumiputera.Lim kit siang always want Bumiputera's company goes to collapse.

Good Luck

TM Net call centre that lay blame on the customers first before anything else. Later on some one highlighted that he was asked to format his computer to improve his Streamyx speed.

.....useless customer support.

After repeated request for information on available International Bandwidth per customer (IBPC) which is an international measurement parameter on broadband, the staff who explained on behalf of Jeremy Kung says they are unable to divulge the information. Which was retorted by me that this is an international measurement parameter and it is freely available for countries like Thailand and Indonesia. The final response was that the information are surveys done by third party and they do not have the data. Which I accepted in order not to prolong and sidetrack the whole exercise.

.....act tak tau

A customer who subscribed to 4Mbps package have local connection of 7Mbps. However, international speed was still very bad. Case in point given was the constant and very long buffering of youtube videos.

......slowmyx is slowmyx

Among other issues brought up was the discrimination of users according to IP address family. This lead to the discussion of slow connections between 9am to 5pm.

TM Net staff went on the defensive and says that banks are on special package which cost a bomb. Which of course not only does not satisfy those who were present but also turn the heat up a few notches.

......make customer angry

Almost all the customers present were subscribers to 2Mbps and above. Many upgraded their packages from 1Mbps to 2 or 4 Mbps thinking that that would solve their woes of slow connection. And unanimously it was not the case.

......slowmyx again

At this juncture, I took the opportunity to air my case, that my 4Mbps package was slower than my brother’s 512kbps package as claimed by him. I also provided copies of speedtest print-outs to 22 destinations all over the world as proof of the state of connection.

.......and again

All the customers present also point out that they are not a customer of TM Net by choice. And given a choice, they would not subscribed to Streamyx.

.......WIN!

The final specific issue which I brought up was the collection of RM88.00 for upgrade installation of Streamyx package. In the present of Jeremy Kung, the staff in charge clarified that there is no installation charge for existing customers who wants to upgrade. And whoever have been charged RM88 for installation during upgrade should contact TM Net as soon as possible.

......Corruption... shall we report Anit Corruption Agency?

However, throughout, the responses from TM Net staffs were defensive and provided no promises or solutions.

........" is there anything else i can help you with sir? " no.kthxbai. toot toot toot

Dude, they are helped all the streamyx user to voice out and we are not use this service for free we got our rights to make complaint, If you don't know how to comment better don't make any nonsense reply, don't be another moron.