its my first visit at A&L IoI mall, first impression, of the sale ex. service, RICK LEONG, hmm horrible, I arrive first, then he stare from my head to my toes, ask " yes wat u want?" I explain of my interests of purchasing a pair of fronts, center, sub and a receiver ,he suddenly saw a uncle enters , just jump out and greets him ignoring me still standing ,
( yes I purposely wore short pants and just my aikido t-shirt, proves he just customer by the looks I think)
asking me to u wait for a moment, and straight float like a ballerina to the unknown uncle, lucky I was in a good mood, I waited, wait, wait ,wait and waited, for 30 minutes, he keep sucking up on the uncle, without discussing any business,
it turn out both of them waiting for the audio room for the next audition, as its occupied by MR C.C Hong and a customer, and yet Mr. Rick don’t bother to serve me, or ask me to audition at the available, and empty theatre demo room, which I walk pass for the 40mins checking every single speakers they have in stock already .......
40 minutes later, my patient is starting to turn sour I slowly walk to him, still hovering around that uncle and sucking up to all his conversion. He then finally gets a hint and asks
He: ok so what u wants again?"
me: I want to get a pair of fronts, center and a receiver for gaming and movie used for my ps3, as for receiver what model u have for Lossless decoding that are in lower or mid end like denon 1909?
He: "outburst "what your point? ps3 cannot plays blu ray lossless, it’s useless to get that kind of amp, u might as well use Yamaha that can actually plays dts and ac3.
Me: "shock and awe” err but ps3 does able to output lossless, its call internal decoding to LPCM, "havent finish"
He:"cut off" hah, u knows what LPCM is actually, it’s not lossless, and it’s actually analog like signal...
Me:" piss off" okay, can we get back to the point,
He: it’s no use one u get that speakers if u donno the proper set up, wasting also if u get 10 -20k, we as a experience seller known all the set up
I’m just telling u so u won’t misunderstood how proper set up is matched,
Me: “annoyed" okay u mean if I use ps3 I can’t buy better speakers?
he: only blu rays plays lossless, gaming u don’t need one , why u need lossless set up, u know or not, hah,
Me: blu ray player are so damn cheap now, u means I can’t afford to use it?
He; oh I don’t know if the players are cheap or not, but REAL BLU RAYS are really expensive yet, over hundred thirty....
Me:"interrupt” do u know how many blu rays I collected...?
He: oh pirated and fake ones out there are not real lossless,
Me:" really piss” ok, first off can we get straight to the point of discussion, second are u implying I can’t afford real blu rays?
He: try to give a murk smile, oh, u know I been through a lot in our sales we just want to let u know what’s right and wrong only... u know, I talk straight to point one....
Me: ok ok ok, can get straight to the point? What u been blurring is irrelevant. I want to audition a psb t1, c1, and a velodyne impact 12+, what the price.
Me budget is 6k,
He: look and flip his book, write on a tiny paper here’s the price,
Me: can I audition the set?
He: ooh u have to wait, we are still waiting, to test speaker, I need to find, set up, it takes time, I’m with tat customer
Me: but your home theatre room is free, and cant u set it up for me to audition first? While waiting for the audio room? How about your colleague? Only u here?
He then annoyed and ask eh can u set up this for him to test,,,,
Mr. Hong, takes over from this point, he slowly set up the speakers test dark knight, tunnel, scene 20
First set up
Psb alpha t1, c1 ,impact 12
Sound was clean but at suffered muffle sound and all over the place when lots of effects are going on the same time,
When play at higher volume.
I explain, its not what I expected, is there an better recommendation for better and more dynamic sound yet more tight and solid? That falls on my budget of course..
Hong recommends me, Missions front speakers and PSB image c40 or c60. C60 is too huge for my placement, so he re-setup for me ,with no complain or whatsoever,
Second set up
Mission full range front (forgot what model), PSB image c40, (no sub)
Sound way better, can tell the direction of every effect way better, highs are clear, lows are alright, overall much better experience
Decided to get it, but still looking for Denon 1909. As I m lazy to purchase again from Desa lowyat, Mr Hong, said he’ll try to cut stock from friend, and he start to make a call, outside,
Mr Rick walks in and ask oh u want this? Not PSB? I explain PSB is a no no , the highs and mid are not really for my cup of tea, he quickly said ohh then don’t use mission, use Dali ….WAY BETTER…
he then set it up for me.
Third set up
Dali concept 6 , Psb image c40, (no sub)
The high this time was much more dynamic at high volume, mids are tight, lows are slightly deeper.
Got improvements, not way much than PSB vs Mission before but its an improvement,
Hence I decided to get the third set up along with denon 1909, I explain,
Mr Rick , said why not u get Yamaha sound way better and have better features…
With previously done researches on both Yamaha 665 and denon 1909, I just play along and act dumb and listen, he turn slowly encourage me to get Yamaha rx-v565, said this unit is very nice one Lossless also , no problem at all…
(simple problem , I cant live with, as using component input in 565, one cannot reassign to analog audio in, he never heard of it)
Mr Hong returns said he manage to help me on denon, just charge me costing Rm2190 + 2% service, I say okay why not, as DESA price are back to 2199,
Conclusion, my impression of Mr Rick Leang, sales executive , email: rick@alaudio.com.my are:
Rude, impatient and sarcastic, ask 1 question blurb irrelevant subject, maybe he's under stress but it’s just suck, for a first visit, I decided to walk out till
Mr C.C.Hong , Operation director, 012-398 0093 are
Friendly, helpful ,straight to the point, patient, and insightful.
Im returning tomorrow to buys Dali concept 6 fronts, Psb image c40, denon 1909 from Mr Hong,
ps: Mr Hong ,did explain and apologize on Mr Rick behalf during the audition, said he is like tat sometimes quite rude, maybe his cantonese is not fluent, HOI NAM chinese hard to find right word maybe, so ask me to excuse him, its because of this, i really repect Mr Hong and decided to purchase from him, and never ask for any discount nor bargain, with him. Highly recommended. Kuddos to him !!!
This post has been edited by Hwoarang45: Jun 30 2009, 12:22 AM
Jun 30 2009, 12:07 AM, updated 17y ago
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