Just wanna share a good experience with PosLaju,
As i usually am in the office on weekdays, i will ask my sellers to post my items to my office address.
One day, i was back in the hometown on holiday, i received a call from PosLaju saying that they want to send me a parcel. I replied to ask them to just send it to my office address even though i wasn't there.
The following week when i got back to work, i could not find my parcel.
After several attempts of failing to reach them via their hotline, i sent them an email to their customer service centre.
They replied within the day and helped me locate the tracking no. and date of delivery making it easier for me to locate my parcel.
I understand that many people have had screw ups with the post system but experiences like these have restored my confidence in PosLaju