Instead of the RM 500 reward for being a RAT.. why dont Legend 'reward' people who write in this forum to compliment your service etc .. dont have to be RM 500... RM 50 per compliment also enough one .. sure LOTS of compliments will come out .. true or not thats another story la...OK Kow Thim..

Go to Damansara Heights, go to Hock Lee's notice board, sure got some dog missing. Call the number up, easily can get few thousands just to find a lost dog.

Just drive around and try to find the lost dog.

now became pooch hunter....

anyway, i think with most of the complaints here.....i guess i'm not the only one who feels intimidated by the salespeople at legend.

This post has been edited by rthj: Jun 15 2009, 01:17 PM

It seems like many ppl and potential customer r going to boycott this shop. Enough said of the rewards,how r u guys going to cope with this? Kesian kesian. 1,2,3 or more ppl complained,no problem,but almost everyone r complaining it. Kerana setitik nila,rosak susu sebelanga(my spelling correct?)....its not just a setitik anymore...... Gd luck(taken)

been there with my friend , which is are a regular, thier service there really not efficient, try to sell display set items as new even my friend requested to replace it serveral times, still they give out display set, as the item is obviously scratch and mark with finger prints, lol, dont dare to trust such shop , IMHO...

just dun sell display set unit as new unit.. could sell it at discount price.. also good customer service and product knowledge is very very important..

maybe u need to do some rebranding.. r u looking for a marketing manager? PM me... hehe

if not, how to make more money??? many customers dun even know how to check on the goods...... must squeeze as much as can

Another attitude problem of sales people is, they expect customer come in and enquire the first time must buy immediately. When the customer tell them thanks for the info, I'll think about it. The sale person will give a rude face and don't even say good bye or thank you for coming. This is a real attitude problem with Malaysia sales person.

They think that customer are so free come in to their shop and waste the sales person time in enquiring. What a dumb axx. I always never buy from the shop with such an attitude.

if wan to cheat oso cheat properly lar.. at least clean those finger mark on the set, and wrapped the thing when nobody is around mar... hehheh..

hey dun get me worng.. i m a consumer myself and i m 100% against sell-display-unit-as-brand-new-unit policy!!

so blur who is who????? and who know how to check LCD use time?

i suspect the thread starter for the previous thread is lying as he has not shown up here at all to respond.

however, i must add that i too was a regular customer at legend, until their service went down the drain.

when taking delivery from legend, always expect them to show up at 10pm at night, no matter what time they promise you. once they didn't even show up on that day, but instead came on the next day.

like someone else once complained about, once my tenant had to take half day's leave to accept delivery of their home theatre system as they did not show up on time the day before.

also, when their lorry driver doesn't show, don't bother calling the sales rep as you will get shouted at and told off, and after that they will just ignore your calls. i even spoke to the manager at the ss2 shop when my things didn't come after more than 4 hours but he wasn't of much help.

another time, when i bought an lcd tv, and requested for it to be delivered at 7pm as it was a working day, they showed up at 3pm and insisted they deliver it, so i had to escape from work to accept it.

the final straw came when my fridge didn't turn up at my house on time on the day i was moving into my new condo. i waited until 5pm (after which time the guards will not allow any deliveries) and went straight to ss2 to demand a refund of my deposit. in all fairness to them, they refunded on the spot without much talking.

alan, when you say you are the managing director of legend, i assume you are the boss who drives the s-class? your staff have been rude to me right in front of you before, and you just ignore it as if nothing is happening. if you are really sincere in improving your customer service perhaps you should do something about your sales people.

just a final bad experience with legend ss2, there was once i ordered some air-conditioners from them, and they delivered it to my place. i was not in so my father accepted delivery. when the people came to install the air-conditioners, they realised that the compressor for 1 unit does not match the air-cond. i called legend and was told by the sales rep that the item is the right item. after shouting at him, he finally told me to put the compressor into my car and drive it back to ss2 to be replaced. finally after shouting for 20 minutes on the phone, they agreed to send me the correct one.

Nothing to comment already, still want the customer shouting to them with 20 minutes, ' bad service lah '~~~! lagi apa~~~~!

johnsonm.. respect u la for being a loyal customer.. go there so many time even they treat u bad.. huhu..

This shop memang teruk. Samseng style offer bounty on ppl.

Everybody has learn and understand what is the real happening in Legend SS2. As for me this is clearly indicated that this kind of shop should avoided and I aware that there's also a few shop which has a similar problem.

As for M.D of Legend, do you realized that people give you a bad rating, AND at the same time promoting your shop.!! So the best thing to do is to stop attacking the customer and counter back by improve your service, change the attitude, manner of your sale person with a professional service.

Thank for those who brought this matter and at least make every shop aware and realized that every customer has right and always right...

nowaday people dont really bother about price,since some diffences is materiality (minority compare with the amount)
customer rather paid more to enjoy the service.

customer pull demand,customer is king,customer always right.
humble communication is the right way
they not intend to look for the reward treatment,the damaged has been done,what they want is respect,we say humanity.

it seems to me that Legend did not come up to defend themselves...

Legend is well known for using dirty tactics. Almost everyone knew that. They displayed prices that they cannot sell. And then they start talking crap with you.

Thanks for revealing this dirty trick and shop. This should continue on

Here is just a small community. Nothing effect. Why border to defend.