i suspect the thread starter for the previous thread is lying as he has not shown up here at all to respond.

however, i must add that i too was a regular customer at legend, until their service went down the drain.

when taking delivery from legend, always expect them to show up at 10pm at night, no matter what time they promise you. once they didn't even show up on that day, but instead came on the next day.

like someone else once complained about, once my tenant had to take half day's leave to accept delivery of their home theatre system as they did not show up on time the day before.

also, when their lorry driver doesn't show, don't bother calling the sales rep as you will get shouted at and told off, and after that they will just ignore your calls. i even spoke to the manager at the ss2 shop when my things didn't come after more than 4 hours but he wasn't of much help.

another time, when i bought an lcd tv, and requested for it to be delivered at 7pm as it was a working day, they showed up at 3pm and insisted they deliver it, so i had to escape from work to accept it.

the final straw came when my fridge didn't turn up at my house on time on the day i was moving into my new condo. i waited until 5pm (after which time the guards will not allow any deliveries) and went straight to ss2 to demand a refund of my deposit. in all fairness to them, they refunded on the spot without much talking.

alan, when you say you are the managing director of legend, i assume you are the boss who drives the s-class? your staff have been rude to me right in front of you before, and you just ignore it as if nothing is happening. if you are really sincere in improving your customer service perhaps you should do something about your sales people.

just a final bad experience with legend ss2, there was once i ordered some air-conditioners from them, and they delivered it to my place. i was not in so my father accepted delivery. when the people came to install the air-conditioners, they realised that the compressor for 1 unit does not match the air-cond. i called legend and was told by the sales rep that the item is the right item. after shouting at him, he finally told me to put the compressor into my car and drive it back to ss2 to be replaced. finally after shouting for 20 minutes on the phone, they agreed to send me the correct one.