ANNOUNCEMENT

UPGRADING OF TM INFRASTRUCTURE & SYSTEM

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality.

Please see below for the upgrading schedule from 1 June 2011 until 15 June 2011:

DATE

TIME

ACTIVITIES

AREA AFFECTED

SERVICE AFFECTED

1 June 2011

12.00am – 5.00am

IPTV platform maintenance

Nationwide

TM IPTV services may experience minor service interruptions during the stipulated period.

4 June 2011

12.00 am - 2.00 am

Network upgrading to Next Generation Network (NGN)

Kota Gelanggi, Pahang

a) Homeline / Streamyx / Businessline

From 09-4811 XXX to 09-4812 XXX

09-2051 XXX

b) ISDN BRI

09-4810 0XX

6 June -15 June 2011

5.00pm - 8.00pm

Network upgrading to Next Generation Network (NGN)

Duta, Kuala Lumpur

ISDN PRI

From 03-6204 5XXX to 03-6204 8XXX

From 03-6207 1XXX to 03-6207 7XXX

03-6209XXXX

11 June 2011

12.00 am - 2.00 am

Network upgrading to Next Generation Network (NGN)

Kg. New Zealand, Pahang

Homeline / Streamyx / Businessline

From 09-4780 XXX and 09-4789 XXX

Maran, Pahang

Homeline / Streamyx / Businessline

From 09-4771 XXX to 09-4774 XXX

09-4777 XXX

During these upgrading exercises, our customers subscribing to the affected services may experience minor service interruptions in the identified areas. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my for fixed line and Streamyx customers or unifi@tm.com.my for UniFi customers.

Thank you.

_____________________________________________________________________________________________________


PENGUMUMAN

PENAIKTARAFAN INFRASTRUKTUR & SISTEM TM


Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada pelanggan-pelanggan kami bahawa kami akan menaik taraf rangkaian kami bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.

Sila rujuk jadual di bawah yang menunjukkan aktiviti penaiktarafan tersebut antara 1 Jun 2011 hingga 15 Jun 2011:

TARIKH

MASA

AKTIVITI

KAWASAN TERLIBAT

PERKHIDMATAN TERLIBAT

1 Jun 2011

12.00 pagi – 5.00 pagi

Penyelenggaraan platform IPTV

Seluruh negara

Perkhidmatan IPTV TM mungkin mengalami gangguan perkhidmatan semasa tempoh masa tersebut.

4 Jun 2011

12.00 tengah malam – 2.00 pagi

Naik taraf rangkaian kepada Next Generation Network (NGN)

Kota Gelanggi, Pahang

a) Homeline / Streamyx / Businessline

Dari 09-4811 XXX hingga 09-4812 XXX

09-2051 XXX

b) ISDN BRI

09-4810 0XX


6 Jun hingga 15 Jun 2011

5.00 petang – 8.00 malam

Naik taraf rangkaian kepada Next Generation Network (NGN)

Duta, Kuala Lumpur

ISDN PRI

Dari 03-6204 5XXX hingga 03-6204 8XXX

Dari 03-6207 1XXX hingga 03-6207 7XXX

03-6209XXXX

11 Jun 2011

12.00 tengah malam – 2.00 pagi

Naik taraf rangkaian kepada Next Generation Network (NGN)

Kg. New Zealand, Pahang

Homeline / Streamyx / Businessline

Dari 09-4780 XXX dan 09-4789 XXX

Maran, Pahang

Homeline / Streamyx / Businessline

Dari 09-4771 XXX hingga 09-4774 XXX

09-4777 XXX

Sehubungan itu, para pelanggan yang melanggan kepada perkhidmatan yang terlibat mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan di kawasan-kawasan yang telah dikenalpasti. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

TM ingin memohon maaf atas segala kesulitan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktarafan rangkaian ini perlu dilakukan bagi membolehkan kami memberikan mutu perkhidmatan yang terbaik kepada anda.

Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan sila hantarkan e-mel kepada help@tm.com.my untuk pelanggan-pelanggan perkhidmatan talian tetap dan Streamyx atau ke unifi@tm.com.my untuk pelanggan-pelanggan UniFi.

Terima kasih.

source

---

Added on June 16, 2011, 6:31 pmANNOUNCEMENTS

UPGRADING OF TM INFRASTRUCTURE


Dear Valued Customers,
Telekom Malaysia Berhad ™ wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality.
Please see below for the upgrading schedule between 16 June 2011 to 30 June 2011:

DATE
TIME
ACTIVITIES
AREA AFFECTED
SERVICE AFFECTED
16 June 2011
6.00 pm until 10.00 pm
Network upgrading at IP Contact Centre – Directory Assistance (103)

Nationwide
Customers may experience minor service interruptions to call Directory Assistance ‘103’
16 June 2011
12.00 am until 5.30 am
Upgrading of TollFree platform
Nationwide
TNB 15454 - Customers may experience minor service interruptions to call TNB Careline 15454.

18 June 2011
12.00 am until 2.00 am
Network upgrading to Next Generation Network (NGN)
Rumbia, Melaka
a) Homeline / Streamyx / Businessline
From 06-3161 XXX to 06-3163 XXX

b) ISDN BRI
06-3168 0XX and 06-3168 1XX

Sg Tekam, Pahang
a) Homeline / Streamyx / Businessline
From 09-4717 XXX to 09-4719 XXX

b) ISDN BRI
09-4710 0XX

Kota Gelanggi 1/3, Pahang
a) Homeline / Streamyx / Businessline
From 09-2051 XXX
From 16 June until 30 June 2011
5.00 pm until 8.00 pm
Network upgrading to Next Generation Network (NGN)
Duta, Kuala Lumpur


a) ISDN PRI
From 03-6204 5XXX to 03-6204 8XXX
From 03-6207 1XXX to 03-6207 7XXX
03-6209 XXXX

21 June 2011
12.00 am until 5.30 am
Upgrading of TollFree platform
Nationwide
Universal International TollFree Number (800)

23 June 2011
12.00 am until 5.00 am
Upgrading our network – IP Prepaid

Nationwide
iTalk
25 June 2011
12.00 am until 5.30 am
Upgrading of TollFree platform

Nationwide
Infoline (600 8X XXX) and Talian Nur 15999
28 June 2011
12.00 am until 5.30 am
Upgrading of TollFree platform

Nationwide
International TollFree
(1800 80 XXXX and 1800 81 XXXX)

During this upgrading exercise, our customers subscribing to the affected services may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my.

Thank you.

source

This post has been edited by dannychen: Jun 16 2011, 06:31 PM

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality.

During these upgrading exercises, our customers subscribing to the affected services may experience minor service interruptions in the identified areas. We would like to assure our customers that the services will resume to normal after the stipulated period (please refer table below)

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my for fixed line and Streamyx customers or unifi@tm.com.my for UniFi customers.

Thank you.

DATE

TIME

ACTIVITIES

AREA EFFECTED

SERVICE AFFECTED

9/7/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Kelana Jaya & Brickfield

Internet, Voice, Data and IPTV services

14/7/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Cyberjaya, Jln Raja Chulan, Kelana Jaya & Brickfield

Internet, Voice, Data and IPTV services

16/7/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Jln Raja Chulan

Internet, Voice, Data and IPTV services

30/7/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Cyberjaya

Internet, Voice, Data and IPTV services

2/8/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Cyberjaya & Batu

Internet, Voice, Data and IPTV services

4/8/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Jln Raja Chulan & Putrajaya

Internet, Voice, Data and IPTV services

9/8/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Klang & Kelana Jaya

Internet, Voice, Data and IPTV services

11/8/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Kelana Jaya & Brickfiled

Internet, Voice, Data and IPTV services

13/8/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Klang, Bukit Anggerik & Brickfiled

Internet, Voice, Data and IPTV services

29/9/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Wangsa Maju & Bangi

Internet, Voice, Data and IPTV services

1/10/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Kelana Jaya & Batu

Internet, Voice, Data and IPTV services

4/10/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Jln Raja Chulan & Klang

Internet, Voice, Data and IPTV services

6/10/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Jln Raja Chulan

Internet, Voice, Data and IPTV services

8/10/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Jln Raja Chulan

Internet, Voice, Data and IPTV services

15/10/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Cyberjaya, Batu, Bangi & Tmn Tun Dr Ismail

Internet, Voice, Data and IPTV services

18/10/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Kelana Jaya, Pekeliling, Damansara & Brickfield

Internet, Voice, Data and IPTV services

20/10/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Jln Raja Chulan, Cyberjaya & Brickfield

Internet, Voice, Data and IPTV services

22/10/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Bangsar, Shah Alam, Putrajaya & Klang

Internet, Voice, Data and IPTV services

PENAIKTARAFAN INFRASTRUKTUR TM (NAIK TARAF RANGKAIAN IPCORE)

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada pelanggan-pelanggan kami bahawa kami akan menaik taraf rangkaian kami bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.

Sehubungan itu, para pelanggan yang melanggan kepada perkhidmatan yang terlibat mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan di kawasan-kawasan yang telah dikenalpasti. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

TM ingin memohon maaf atas segala kesulitan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktarafan rangkaian ini perlu dilakukan bagi membolehkan kami memberikan mutu perkhidmatan yang terbaik kepada anda.

Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan sila hantarkan e-mel kepada help@tm.com.my untuk pelanggan-pelanggan perkhidmatan talian tetap dan Streamyx atau ke unifi@tm.com.my untuk pelanggan-pelanggan UniFi.

TARIKH

MASA

AKTIVITI

KAWASAN TERLIBAT

SERVIS TERLIBAT

9/7/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Kelana Jaya & Brickfield

Perkhidmatan Internet, Suara, Data dan IPTV

14/7/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Cyberjaya, Jln Raja Chulan, Kelana Jaya & Brickfield

Perkhidmatan Internet, Suara, Data dan IPTV

16/7/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Jln Raja Chulan

Perkhidmatan Internet, Suara, Data dan IPTV

30/7/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Cyberjaya

Perkhidmatan Internet, Suara, Data dan IPTV

2/8/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Cyberjaya & Batu

Perkhidmatan Internet, Suara, Data dan IPTV

4/8/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Jln Raja Chulan & Putrajaya

Perkhidmatan Internet, Suara, Data dan IPTV

9/8/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Klang & Kelana Jaya

Perkhidmatan Internet, Suara, Data dan IPTV

11/8/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Kelana Jaya & Brickfiled

Perkhidmatan Internet, Suara, Data dan IPTV

13/8/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Klang, Bukit Anggerik & Brickfiled

Perkhidmatan Internet, Suara, Data dan IPTV

29/9/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Wangsa Maju & Bangi

Perkhidmatan Internet, Suara, Data dan IPTV

1/10/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Kelana Jaya & Batu

Perkhidmatan Internet, Suara, Data dan IPTV

4/10/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Jln Raja Chulan & Klang

Perkhidmatan Internet, Suara, Data dan IPTV

6/10/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Jln Raja Chulan

Perkhidmatan Internet, Suara, Data dan IPTV

8/10/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Jln Raja Chulan

Perkhidmatan Internet, Suara, Data dan IPTV

15/10/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Cyberjaya, Batu, Bangi & Tmn Tun Dr Ismail

Perkhidmatan Internet, Suara, Data dan IPTV

18/10/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Kelana Jaya, Pekeliling, Damansara & Brickfield

Perkhidmatan Internet, Suara, Data dan IPTV

20/10/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Jln Raja Chulan, Cyberjaya & Brickfield

Perkhidmatan Internet, Suara, Data dan IPTV

22/10/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Bangsar, Shah Alam, Putrajaya & Klang

Perkhidmatan Internet, Suara, Data dan IPTV

ANNOUNCEMENT

INTERNET SERVICES RESTORATION

Telekom Malaysia Berhad ™ wishes to announce that restoration works on the Asia-America Gateway (AAG) submarine cable network linking Malaysia to the United States and North Asia which has been conducted since 1 August 2011 has now been completed.
TM Internet, data and telephony services have resumed normal operations. Customers using TM’s Internet and data services will now enjoy smooth uninterrupted services


We wish to thank customers for your understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM Phone and Broadband customers and unifi@tm.com.my for UniFi customers.

source

ANNOUNCEMENT

UPGRADING OF TM CUSTOMER SERVICE SUPPORT SYSTEM

Dear Valued Customers,
Telekom Malaysia Berhad ™ would like to inform our customers that we are currently conducting an upgrading exercise to our customer service support system in phases throughout Malaysia.

Please see below for the upgrading schedule between 3 October 2011 to 9 October 2011:

DATE

TIME

ACTIVITIES

AREA AFFECTED

SERVICE AFFECTED

3 – 7 October 2011

-

Upgrading of customer service support system

State of Kelantan, Terengganu, Kedah and N Sembilan

Delay in processing new applications and service upgrade requests for customers in the affected areas. However, we will continue to accept customer applications, which will be processed as soon as the upgrading activity is completed.

Please click HERE for the FAQ

8 – 9 October 2011

-

Upgrading of customer service support system

All States in Malaysia

Delay in processing complaint and trouble ticket for customers in the affected areas. However, we will continue to accept customer complaint and fault reporting which will be attended to as soon as the upgrading activity is completed.

Please click HERE for the FAQ



During this time, there will be a delay in processing new applications and service upgrade requests for customers in the affected areas. However, we will continue to accept customer applications, which will be processed as soon as the upgrading activity is completed.

Please be informed that TM’s existing services will not be interrupted while the upgrading of our customer service support system is underway. Meanwhile, all UniFi applications and services are also not affected.

We apologize for any inconvenience caused and assure you that this system upgrading works is necessary in order for us to provide an improved level of service.

For more information on the upgrading activity, please refer to the FAQ via this link.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my.

Thank you.

_____________________________________________________________________________________________________

PENGUMUMAN

PENAIKTARAFAN SISTEM SOKONGAN KHIDMAT PELANGGAN TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan bahawa kami sedang menjalankan kerja-kerja menaik taraf sistem sokongan perkhidmatan pelanggan secara berperingkat di seluruh Malaysia.

Sila rujuk jadual di bawah yang menunjukkan aktiviti penaiktarafan tersebut antara 3 hingga 9 Oktober 2011:

TARIKH

MASA

AKTIVITI

KAWASAN TERLIBAT

PERKHIDMATAN TERLIBAT

3 – 7 Oktober 2011

-

Naik taraf sistem sokongan khidmatan pelanggan

Negeri Kelantan, Terengganu, Kedah dan N Sembilan.

Kelewatan dalam memproses permohonan baru dan permohonan menaik taraf perkhidmatan pelanggan di kawasan-kawasan terlibat.

Walau bagaimanapun, kami masih boleh menerima permohonan pelanggan dan ianya akan diproses sebaik sahaja aktiviti penaiktarafan ini berakhir.

Sila klik di SINI untuk FAQ

8 – 9 Oktober 2011

-

Naik taraf sistem sokongan khidmatan pelanggan

Semua negeri di Malaysia

Kelewatan dalam memproses aduan dan laporan kerosakan untuk pelanggan di kawasan terlibat. Walau bagaimanapun, kami masih menerima aduan dan laporan kerosakan dan ianya akan diproses sebaik sahaja aktiviti penaiktarafan ini berakhir.

Sila klik di SINI untuk FAQ

Sepanjang tempoh tersebut akan terdapat sedikit kelewatan dalam memproses permohonan baru dan permohonan menaik taraf perkhidmatan pelanggan di kawasan-kawasan terlibat. Walaubagaimanapun, kami masih boleh menerima permohonan pelanggan dan ianya akan diproses sebaik sahaja aktiviti penaiktarafan ini berakhir.

TM juga ingin memaklumkan bahawa perkhidmatan TM sedia ada tidak akan mengalami sebarang gangguan semasa aktiviti menaiktaraf sistem perkhidmatan pelanggan tersebut dijalankan. Selain itu, semua permohonan dan perkhidmatan sedia ada UniFi juga tidak akan terjejas.

TM memohon maaf di atas segala kesulitan yang dihadapi dan pada masa yang sama ingin memberi jaminan bahawa kerja-kerja menaiktaraf sistem ini dilakukan bagi membolehkan kami memberikan tahap mutu perkhidmatan yang lebih baik.

Untuk maklumat lanjut, sila rujuk kepada soalan lazim menerusi pautan ini.

Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan, sila hantarkan e-mel kepada help@tm.com.my.

Terima kasih.

source

ANNOUNCEMENT

UPGRADING OF TM INFRASTRUCTURE

Telekom Malaysia Berhad ™ wishes to inform all customers that we will be conducting infrastructure upgrading exercise at our Data Centre from 6.00 pm on 5 November 2011 until 6.00 pm on 6 November 2011 as part of our ongoing quality and service performance improvement efforts.

We would like to highlight that this exercise will not impact our network and there will be no service disruption to customers.

However, some online facilities will be affected causing some delay in our delivery of services to customers as detailed below:

ONLINE FACILITIES AFFECTED

AFFECT TO CUSTOMERS

TM Corporate Website (www.tm.com.my)

Unable to access website

Unable to submit the following service requests:

1) New service applications

2) Service upgrade requests

3) Service reconnection

4) Service restoration

TM Online Services (www.tmonline.com.my)

Unable to access website

Unable to submit the following service requests:

1) View bill

2) Make online payment

3) Submit billing enquiry

4) Submit bill dispute

TM e-payment kiosks at various TMpoints

All e-kiosks will not be operational during this time.

Alternatively, customers are advised to make their bill payments via online banking services. Nevertheless, for customers with service disruption due to non payment, we are unable to reactivate your service during this period.

Due to this exercise, there may be some delay in processing new applications, service upgrade requests, service reconnection and service restoration during this time.

However, our sales agents will continue to accept customer applications, which will be processed as soon as the upgrading activity is completed.

In addition, our operator assisted services - TM Directory Assistance service 103 and Domestic & International Assisted Services 101 will not be able to attend to enquiries and provide related services to customers during this period.

OPERATOR ASSISTED SERVICES AFFECTED

AFFECT TO CUSTOMERS

TM Directory Assistance - 103

Unable to request the telephone number for residential and business customers

Domestic & International Assisted Services (DIAS) – 101

Unable to enjoy the following operator assisted services :-

1) Call Connection

2) Reverse Charge Call

3) Fax Connection

4) General Operator Assisted Services

Please also note that TM’s email system will also be affected during this time and therefore, customers are advised to send e-mail to our alternate e-mail addresses as shown below, should there be any queries or assistance required during this period.

TYPE OF SERVICES

CURRENT EMAIL

ALTERNATE EMAIL DURING UPGRADING EXERCISE

Telephony & Streamyx

help@tm.com.my.

tm100@netmyne.com

UniFi

unifi@tm.com.my

unifi@netmyne.com

Data & TM Direct

dfcckl1@tm.com.my

datafault@netmyne.com

Wholesale

tmwcc@tm.com.my

tmwcc@netmyne.com

Global Data Assurance

inoc.data@tm.com.my

gda@netmyne.com

For more information, please contact our TM Contact Center at 100, TM UniFi Centre at 1 300 88 1221, 1 800 88 1060 for business customers, 1 800 88 1090 for Wholesale customers and 03-2020 5566 for Global customers.

We apologize for any inconvenience caused and would like to assure customers that the services will resume to normal soon after the upgrading exercise is completed.

We wish to thank customers for their understanding and patience during this period.

Thank you.
_____________________________________________________________________________________________________

PENGUMUMAN

PENAIKTARAFAN INFRASTRUKTUR TM


Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada semua pelanggan bahawa kami akan menaik taraf infrastruktur di Pusat Data kami dari jam 6.00 petang pada 5 November 2011 hingga jam 6.00 petang pada 6 November 2011 bagi terus mempertingkatkan prestasi dan kualiti perkhidmatan kami.

Bagaimanapun, kami ingin memaklumkan bahawa aktiviti ini tidak menganggu prestasi rangkaian kami dan menjangkakan tiada sebarang gangguan perkhidmatan.

Walau bagaimanapun, beberapa kemudahan online akan terjejas dan menyebabkan kelewatan di dalam penyampaian perkhidmatan kami kepada pelanggan seperti berikut:

KEMUDAHAN ONLINE YANG TERJEJAS

KESAN KEPADA PELANGGAN

Laman Web Korporat TM (www.tm.com.my)

Tidak dapat mengakses laman web

Tidak dapat menghantar permintaan untuk perkhidmatan-perkhidmatan berikut:

1) Tempahan langganan perkhidmatan baru

2) Permohonan menaik taraf perkhidmatan

3) Pengaktifan semula perkhidmatan

4) Baikpulih perkhidmatan

TM Online Services (www.tmonline.com.my)

Tidak dapat mengakses laman web

Tidak dapat menghantar permintaan untuk perkhidmatan-perkhidmatan berikut:

1) Melihat bil

2) Membuat pembayaran secara online

3) pertanyaan mengenai bil

4) Bantahan bil

Kiosk e-pembayaran TM di cawangan-cawangan TMpoint

Semua kiosk e-pembayaran di cawangan-cawangan TMpoint juga tidak akan beroperasi buat waktu ini.

Sebagai alternatif, pelanggan dinasihatkan membuat pembayaran bil mereka melalui perkhidmatan perbankan online. Walaubagaimanapun, bagi pelanggan yang mengalami gangguan perkhidmatan disebabkan kelewatan membuat bayaran, kami tidak dapat mengaktifkan semula perkhidmatan anda semasa tempoh tersebut.

Berikutan ini, berkemungkinan berlaku kelewatan dalam memproses permohonan baru, permohonan naik taraf perkhidmatan, penyambungan semula dan baikpulih perkhidmatan semasa aktiviti naik taraf ini sedang berjalan.

Walau bagaimanapun, wakil jualan kami akan terus menerima permohonan pelanggan yang akan diproses sebaik sahaja aktiviti naik taraf ini selesai.

Di samping itu, perkhidmatan – perkhidmatan bantuan operator kami, iaitu Perkhidmatan TM Bantuan Direktori TM 103 dan Perkhidmatan Bantuan Tempatan & Antarabangsa 101 juga tidak akan dapat melayani pertanyaan dan memberi perkhidmatan berkaitan kepada para pelanggan pada masa ini.

PERKHIDMATAN BANTUAN OPERATOR YANG TERJEJAS

KESAN KEPADA PELANGGAN

Perkhidmatan Bantuan Direktori - 103

Tidak dapat bertanyakan nombor telefon pelanggan kediaman dan perniagaan

Perkhidmatan Bantuan Tempatan dan Antarabangsa – 101

Tidak dapat menikmati perkhidmatan bantuan operator seperti:

1) Sambungan Panggilan

2) Panggilan ‘Reverse Charge’

3) Sambungan Fax

4) Perkhidmatan – perkhidmatan Bantuan Operator Am

Kami juga ingin memaklumkan bahawa sistem e-mel TM juga akan terjejas semasa aktiviti ini. Sehubungan itu, para pelanggan dinasihatkan menghantar e-mel ke e-mel pilihan kami seperti senarai dibawah sekiranya anda mempunyai sebarang pertanyaan atau memerlukan sebarang bantuan pada masa ini.

JENIS PERKHIDMATAN

EMAIL

EMAIL PILIHAN SEMASA AKTIVITI NAIK TARAF

Telefoni & Streamyx

help@tm.com.my.

tm100@netmyne.com

UniFi

unifi@tm.com.my

unifi@netmyne.com

Data & TM Direct

dfcckl1@tm.com.my

datafault@netmyne.com

Wholesale

tmwcc@tm.com.my

tmwcc@netmyne.com

Global Data Assurance

inoc.data@tm.com.my

gda@netmyne.com

Untuk sebarang maklumat lanjut, sila hubungi Pusat Panggilan TM di 100 untuk pelanggan kediaman, Pusat Panggilan UniFi TM di 1 300 88 1221, 1 800 88 1060 untuk pelanggan perniagaan, 1 800 88 1090 untuk pelanggan Wholesale dan 03-2020 5566 untuk pelanggan Global.

TM ingin memohon maaf atas segala kesulitan yang dihadapi dan memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Terima kasih.

source

512 kbps or 512 mbps?

ANNOUNCEMENT

INTERNET SERVICES DISRUPTION DUE TO AAG FAULT - RESTORATION UNDERWAY


Telekom Malaysia Berhad ™ wishes to announce that our consortium members have detected a fault on the Asia-America Gateway (AAG) submarine cable network between Tungku in Brunei and Lantau in Hong Kong linking Malaysia to the United States and North Asia. Immediate restoration works are underway from Saturday, 7 January 2012 and are expected to be completed on Friday, 13 January 2012.

TM has taken pro-active steps by optimizing our networks to reduce congestion, thus, minimizing the impact to our users.


However, despite these initiatives, customers using Internet nationwide may experience some degree of service degradation during this exercise.


Internet users may experience some degree of service degradation such as slow browsing and high latency while accessing international websites mainly hosted in the United States (US), North Asia and Europe. Customers using Virtual Private Network (VPN) and other critical business applications linked to US, North Asia and Europe may also experience some level of service degradation.


TM shall provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.


We apologize for any inconvenience caused and would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.


We wish to thank our customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM Phone and Broadband customers and unifi@tm.com.my for UniFi customers.

source

not only unifi, today my streamyx is freaking slow. 2mpbs line get only 300-400kbps only!

according to their customer service, streamyx is having an international server outage, expected recovery 12am. super duper slow here.

Referring to your e-mail dated 26th June 2012 on Streamyx connection issue, the inconvenience you have experienced is regretted. UPon checking in our system, we regret to informed that you may experience Slow browsing towards Europe website. Meanwhile the interruption at Singapore?s website is during peak hours by 7pm until 1am. Please note restoration is in progress.

We wish to assure you that we are constantly improving our service and listening to customer feedback to further improve on the level of our service and customer satisfaction.

For further assistance or feedback, kindly e-mail us at help@tm.com.my.
Alternatively, you can also contact TM at 100, choose language and select "Report Service Fault"

We look forward to serving you better.


Regards,

Najwa Ibrahim
Customer Service Support,
Telekom Malaysia.

ANNOUNCEMENT




ONGOING PLANNED PREVENTIVE MAINTENANCE WORKS

ON INTERNATIONAL DATA LINK TO EUROPE




Telekom Malaysia ™ wishes to inform that planned maintenance works on the international data link to Europe is currently ongoing and is expected to be completed on Friday, 25 January 2013. This may affect performance when accessing websites hosted in Europe.



However, we have taken the necessary proactive steps to reduce the impact of the ongoing maintenance works by optimizing bandwidth utilisation on other international links, any performance impact would be minimal



Thank you for your understanding and patience during this period and we sincerely apologise for any inconvenience caused. Should you have any enquiries or require further assistance, please get in touch with us here.

Thank you.


source

ANNOUNCEMENT

IMMEDIATE RESTORATION WORKS FOR INTERNATIONAL DATA LINK
TO EUROPE UNDERWAY
Telekom Malaysia Berhad ™ wishes to announce that our consortium members have detected a cable cut on South East Asia–Middle East–Western Europe 4 (SEA-ME-WE 4 or SMW4) submarine cable network between Marseille (France) and Palermo (Italy) near Alexandria (Egypt). We are currently working with the consortium in carrying out immediate restoration works which are expected to be completed by middle of April 2013 tentatively.


In the meantime, we have taken pro-active steps to reduce the effect of this incident by optimising our networks to reduce congestion to ensure our customers are the least affected by this incident.

However, despite these initiatives, customers using Internet nationwide may experience some degree of service degradation during this exercise.

Internet users may experience some degree of service degradation such as slow browsing and high latency while accessing international websites mainly hosted in Europe. Customers using Virtual Private Network (VPN) and other critical business applications linked to Europe may also experience some level of service degradation.

We apologise for any inconvenience caused and would like to thank customers for your understanding and patience during the affected period. Should you have any enquiry or require further assistance, please get in touch with us here

© Copyright Telekom Malaysia Berhad. All rights reserved. Terms. | General Line : 603-2240 9494

source

ANNOUNCEMENT



PLANNED MAINTENANCE WORKS FOR

INTERNATIONAL DATA LINK TO EUROPE



TM wishes to inform that the consortium for the submarine cable network system providing international data link to Europe has scheduled a planned maintenance exercise on 29 June 2013. The maintenance work is expected to be completed on 21 July 2013. During this period, users may experience:


Slow browsing when accessing sites hosted in Europe, the United States (U.S.) and North Asia.
Less than ideal call quality when making and receiving VOIP calls to and from Europe, U.S. and North Asia.
Less than ideal online gaming performance when using servers hosted in Europe, U.S., North Asia.
We are taking pro-active steps to optimise bandwidth utilisation on other international links to ensure that any performance degradation caused by this maintenance exercise is minimised.

We apologise for any inconvenience caused and would like to thank you for your understanding and patience during this period. Should you have any enquiry or require further assistance, please get in touch with us here or tweet us at @TMConnects.

Thank you.

__________________________________________________________________________________________________



KERJA-KERJA PENYELENGGARAAN BERJADUAL UNTUK

SAMBUNGAN DATA KE EROPAH



TM ingin memaklumkan bahawa pihak konsortium sistem rangkaian kabel dasar laut yang menyediakan pautan data antarabangsa ke Eropah merancang untuk menjalankan kerja-kerja penyelenggaraan pada 29 Jun 2013. Kerja-kerja penyelenggaran tersebut dijangka selesai pada 21 Julai 2013. Dalam tempoh ini pengguna mungkin akan mengalami:

Penurunan prestasi apabila mengakses laman web yang dihoskan di Eropah, Amerika Syarikat dan Asia Utara.
Kualiti panggilan VOIP yang kurang memuaskan apabila membuat dan menerima panggilan VOIP dari Eropah, Amerika Syarikat dan Asia Utara.
Penurunan prestasi permainan dalam talian apabila menggunakan server yang dihoskan di Eropah, Amerika Syarikat dan Asia Utara.
Kami akan mengambil langkah-langkah pro-aktif untuk mengoptimumkan penggunaan jalur lebar pada pautan antarabangsa yang lain untuk memastikan bahawa impak disebabkan oleh aktiviti penyelenggaraan ini dikurangkan.

Kami memohon maaf atas sebarang kesulitan yang timbul dan ingin mengucapkan terima kasih kerana memahami dan bersabar dalam tempoh penyelengaraan ini. Untuk maklumat lanjut atau sebarang pertanyaan, sila klik pautan ini atau ikuti @TMConnects di Twitter.

Terima kasih.

source

MAINTENANCE WORKS FOR THE INTERNATIONAL DATA LINKS

TO THE US AND EUROPE

TM wishes to inform that its consortium for the submarine cable network system providing the international data link to the United States (U.S) is currently performing an urgent maintenance work. We wish to highlight that this urgent maintenance work is on top of the ongoing maintenance exercise the international data link to Europe. The maintenance works are expected to be completed in stages by 23 July 2013.


During this period users may experience:


Slow browsing when accessing sites hosted in the US, Europe and North Asia
Less than ideal call quality when making and receiving VOIP calls to and from the US, Europe and North Asia
Less than ideal online gaming performance when using servers hosted in the US, Europe and North Asia
To ensure that any performance degradation caused by these ongoing maintenance activities are minimised, we have taken pro-active steps to optimise bandwidth utilisation on other international links.

We apologise for any inconvenience caused and would like to thank you for your understanding and patience. Should you have any enquiry or require further assistance, please get in touch with us here or tweet us at @TMConnects.

Thank you.

___________________________________________________________________________________________________



KERJA-KERJA PENYELENGGARAAN UNTUK SAMBUNGAN DATA ANTARABANGSA

KE AMERIKA SYARIKAT DAN EROPAH



TM ingin memaklumkan bahawa pihak konsortium sistem rangkaian kabel dasar laut yang menyediakan pautan data antarabangsa ke Amerika Syarikat sedang menjalankan kerja-kerja penyelenggaraan segera. Kami ingin menyatakan bahawa kerja-kerja penyelenggaraan segera ini adalah tambahan kepada aktiviti penyelenggaraan yang sedang dijalankan ke atas sistem rangkaian kabel dasar laut yang menyediakan pautan data antarabangsa ke Eropah. Kerja-kerja penyelengaraan tersebut dijangka selesai secara berperingkat pada 23 Julai 2013.


Dalam tempoh ini pengguna mungkin akan mengalami:


Penurunan prestasi apabila mengakses laman web yang dihoskan di Amerika Syarikat, Eropah dan Asia Utara
Kualiti panggilan VOIP yang kurang memuaskan apabila membuat dan menerima panggilan VOIP dari Amerika Syarikat, Eropah dan Asia Utara
Penurunan prestasi permainan dalam talian apabila menggunakan server yang dihoskan di Amerika Syarikat, Eropah dan Asia Utara

Untuk memastikan bahawa impak disebabkan oleh aktiviti-aktiviti penyelenggaraan serentak ini dikurangkan, kami telah mengambil langkah-langkah pro-aktif untuk mengoptimumkan penggunaan jalur lebar pada pautan antarabangsa yang lain.


Kami memohon maaf atas sebarang kesulitan yang timbul dan ingin mengucapkan terima kasih di atas kesabaran anda semasa tempoh penyelenggaraan ini. Untuk maklumat lanjut atau sebarang pertanyaan, sila klik pautan ini atau ikuti @TMConnects di Twitter.

Terima kasih.

source

ANNOUNCEMENT



MAINTENANCE WORKS FOR INTERNATIONAL DATA LINK TO EUROPE COMPLETED



TM wishes to inform that the submarine cable network system consortium has completed the maintenance works for the international data link to Europe.


Access to sites and servers hosted in Europe, the United States (U.S) and North Asia are now fully optimised for your enjoyment.


We apologise for any inconvenience caused and would like to thank you for your understanding and patience during this period. Should you have any enquiry or require further assistance, please get in touch with us here or tweet us at @TMConnects.

Thank you.



__________________________________________________________________________________________________



KERJA-KERJA PENYELENGGARAAN BERJADUAL UNTUK SAMBUNGAN DATA KE EROPAH SELESAI DIJALANKAN

TM ingin memaklumkan bahawa pihak konsortium sistem rangkaian kabel dasar laut telah selesai menjalankan kerja-kerja penyelenggaraan pada pautan data antarabangsa ke Eropah.
Akses kepada laman web dan pelayan yang dihoskan di Eropah, Amerika Syarikat dan Asia Utara kini dioptimumkan sepenuhnya untuk keseronokan anda.
Kami memohon maaf atas sebarang kesulitan yang timbul dan ingin mengucapkan terima kasih kerana memahami dan bersabar dalam tempoh penyelengaraan ini. Untuk maklumat lanjut atau sebarang pertanyaan, sila klik pautan ini atau ikuti @TMConnects di Twitter.
Terima kasih.

source

SCHEDULED SYSTEM MAINTENANCE


Telekom Malaysia Berhad ™ will be carrying out scheduled maintenance on its customer support service system from 12.00 am to 8.00 pm, on Saturday, 14 December 2013 to ensure continued enhancement of its services.

During this time, the following services will not be available:

All online customer self-care services related to UniFi, such as:

​​​Subscription of new services

Processing of new UniFi service subscription applications and service upgrade requests

Bill viewing and bill payment

Processing of UniFi complaints and fault reporting

Service reconnection due to non payment for Infoblast, e-Storage, e-Browse, Internet Security, TM WiFi outlets and Web Hosting; and

All UniFi customer support services at TM UniFi Centre, all TMpoint outlets and at TMpoint Authorised Dealers as listed above except for bill payment.

​

Customers are advised to ensure that all transactions or requests related to the affected services are completed prior to the commencement of the maintenance activity to avoid any service interruption.

However, this maintenance exercise will not affect other TM services. We apologise for any inconvenience caused but would like to assure customers that affected services will resume to normal right after the exercise is completed.

Should you have any inquiries, please get in touch with us here.

​Thank you.

source