Dear All,
Just recently, i went thru a bad experience with ABX.
1. I am supposed to get my parcel on 28/03/2013 (Thursday), but they said they couldnt find my address as it was incomplete so they called me up about 9.39am & 9.40am to inform me so, and if possible, they want me to collect it myself at their office in PJ but I refused & claimed that it was purely sender's fault to not state the full address so ABX took down my full address and promised to send it to me.
2. The next day, 29/03/2013 (Friday), I checked with my mailing rooms staffs whether they have received my parcel, they said there was nothing. I checked their delivery status online. ABX Services has updated in the tracking system as the item is delivered and it was signed by - CO-STAMP?! And the items is nowhere?! This is totally unacceptable?! I have had experienced my parcel went missing once but it was SkyNet. So, I called up ABX Customer Service to lodge a complaint on my missing parcel. I spoke to a staff by the name of Ika. She then delivered the real story: The parcel is actually safe with them, at their PJ office, it seems that the delivery boy couldn’t "find" me or anyone to collect my items on behalf? Really? FYI, our company is using ABX Services also. That guy managed to collect our daily shipments but he was not able to deliver the item to anyone and furthermore he has stamped our CO-Stamp on the delivery note?
Shipment Number: **********
Current Status: Shipment delivered
Delivered on: 28/3/2013
Signed By: CO-STAMP
Shipment History
Location Date Activity
PETALING JAYA 01/04/2013 08:50 Shipment on tracing
PETALING JAYA 29/03/2013 17:11 Shipment on tracing
PETALING JAYA 29/03/2013 17:11 Shipment on tracing
PETALING JAYA 29/03/2013 16:37 Shipment on tracing
PETALING JAYA 29/03/2013 16:32 Shipment on tracing
PETALING JAYA 28/03/2013 19:44 Shipment delivered
PETALING JAYA 28/03/2013 08:24 Shipment out for delivery
PETALING JAYA 28/03/2013 01:21 Shipment arrived at ABX facility
PETALING JAYA 28/03/2013 01:14 Shipment arrived at ABX facility
BUKIT MERTAJAM 27/03/2013 18:25 Shipment information updated
BUKIT MERTAJAM 27/03/2013 18:24 Shipment picked up
27/03/2013 18:07 Shipment forwarded to ABX facility
27/03/2013 18:06 Shipment forwarded to ABX facility
Please take your time to read this also:
http://www.complaintsboard.com/complaints/...ls-c631999.html