@PeeEl
Yeah. That girl said, she will ask the "i-forget-the-name",who handle the warranty for iphone, as she busy with customer at the maxis centre.

according to her initial statement, next week was the expected date to get back my iphone. but, i dun think so. if need replacement, y it took so long. "

"maxis doesn't have iphone 3g stock as they focus more on 3gs". aiya. but then, still, there are lots of people who wait for their 3gs.

This post has been edited by saksoba: Dec 16 2009, 06:55 PM

Thanks for the advice. I will wait for another week and go bug them at maxis centre if they keep delaying my iphone. better i send to repair then wait so long. plus, i hate my current phone. lol.

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Added on December 19, 2009, 11:34 pmMy fren face the same problem with me.. but he bought in japan.

softbank just replace his set.. only take 2 hours. y maxis take more than 1 month? isk3

This post has been edited by saksoba: Dec 19 2009, 11:34 PM

Y my case totally same with u ar?



Same. I send my iPhone on 10-Nov-09. CS said to me replacement gonna be 1 month as stock for 3G 16Gb is limited due to new release of 3GS.




Same. Does she use "reply to all" excuse meh? Same excuse, busy with customer and gonna check for me later. But no news at all.



Does she wrote on paper? and tell you the system was down so this is not the usual practise. She said to me like dat one lor.



Believe or not, due to wifi problem, Japan carrier just took 2 hours to replace my fren unit.

Maxis

They do heavy promotion, but, after sale service sucks. What are they expect of this warranty claim? aiya.

Soon, I will continue my study at Perak. It's hard for me come to CS Sunway just to take the iPhone.

Just call Maxis CS and Sunway Pyramid Maxis CS..

A Maxis Pyramid CS guy ask me to wait until 1st or 2nd week of new year for my replacement set.. grrrr.. by dat day, it almost 2 month since my claim..

y y y y y..

Patiently waiting

Guess so. In this case, Maxis CS regarding iPhone is really bad. They don't have definite answer.

Me : Where is my iPhone rite now? 1 monts 10 days d..
CS : With vendor..
Me : When can I get my iPhone? It's okay if u can't repair it, I demand u return my iPhone since this kinda stuff such wasting my time waiting for it.
CS : Probably new year. 1st week of new year. We will try very hard to get the replacement set for u..
Me : Are you sure?
CS : Maybe 2nd week. (wtf?). We will call you.

Although they assume u are the culprit, however they MUST check it first before any assumption. Is the correct business ethic to put such a blame to customer? Hell no. As the case never happened to them, well, there are lot of cases in Apple forum regarding hardware problem. They should prepare for the worst. Plus, Maxis are the exclusive telco for iPhone in Malaysia.

I d read the ToS of iPhone warranty, the highlight of it is, which I can assume, as long as u don't DIY stuff, open it etc, probably Apple will fix the broken part, replace ur set or give u the new set/ refurb.

For the max 3 months, I called Maxis this morning, they said, the maximum they took for repair/service is 1 month only. By 1 month, they should call you and inform u about ur unit.

Things to ponder is, we know, our Maxis iPhone is under 1 year warranty. After 1 year, does Maxis allow such warranty claim or repair the iPhone? I think, SingTel provide Apple Care which extend the warranty, m not sure about Maxis.

As for me, I will wait until new year then gonna meet them again later on.

This post has been edited by saksoba: Dec 25 2009, 04:27 AM

Received my new iPhone set yesterday.

I do ask them about after 1 year warranty, they said, the provide the repair/service, but they will charge for it. Fee depends on the damage.

But, the guy told me, "u repair outside lagi murah"

they send me a msg to pickup my unit. i straight away go there n queue. 2 hours i think


It is new. As I can see physically lah. I did ask them, is it new or refurbished.

With shocking face, he answer "It is new." What with the shocking face? haha. funny.

Not sure about the warranty, but I receive new maxis service card. i think, fresh 12 months kot. did u get new service card for singtel set?

I see. I will check later on. Thanks for the help.

@yvonnesoo
CS told me, maximum only 1 month. They said up to 3 months, I think, just a safe answer for them. I can bug them after 1 month.

SingTel do mention about apple care bout our iphone. But, Maxis don't. I d asked CS bout warranty, what to do after 1 year, they said, they can repair it for u, but with certain amount of fee.

anyway, can consult CS regarding iphone apple care plan. To extend our iphone warranty by apple care plan is awesome. i bet, everyone want to extend the warranty

i think,singtel set, for extended warranty, we can send it back to singtel since singtel offer the extended warranty.. maxis do not offer the extended warranty..

apple dealers, any *mac store* will refer to maxis since we purchase it from maxis.. if malaysia have Genius bar, we might able send to them, but we dont..

ur advise of take care of our phone is very wise.. but, worst case can happen.. broken there and there.. faulty here n there..

in apple forum. about 50k user ( someone mention it somewhere over there ) of unhappy customer about wifi problem..

i prefer send to authorized ppl then to other who have the ability to repair.. cautious ma..

maybe maxis should provide the extended warranty.. or, maybe they dont want to entertain us after 1 year warranty.. lol

BTW, CS told me, maxis oso send to singapore for repair/replacment..

This post has been edited by saksoba: Jan 5 2010, 09:16 AM

Since Maxis the exclusive carrier for iPhone, hell yes anything related to iPhone should refer to them..

As for lifespan, its totally depends on the user.. how u use ur iphone.. how long.. etc..

For charge cycle, the statement u give is kinda wrong.



Ref : http://www.apple.com/batteries/

This post has been edited by saksoba: Jan 6 2010, 12:29 PM

they send it to singapore.. from there, they will check ur set.. mostly, they will give you a new set..

for my case, after 2 weeks send to Maxis CS, they said "Apple just pick up today".. it took them 2 weeks just to pick up the set..

min : two weeks
max : 1 month

by 1 month u still didnt receive ur set, do complain.

I dun think either its minor or major problem, they still send to Singapore to check the problem and replace the set. So far, as per my experience with wifi problem, 1 month n 12 days.

They will call and text u when ur iPhone ready for pickup. After 1 month no news, call them. The CS said, the max for repair/service is 1month.

I bet, you cant. I believe, claim warranty must come along with warranty card. Like, proof of purchase?

Like this picture is it?



Have your friend try to kick out the iPhone from itunes screen into normal one by using Recboot?


Try : http://www.sebby.net/443-recboot-final-release/

I'm stuck at iTunes screen when I try to downgrade iOS4 to 3.1.3. After Recboot, I'm able to use 3.1.3 again.