i can help you...

Hmm, my experience so far.

Previously, I buy from a shop at Sri Petaling. Quite friendly but conman shop.
Then I got introduced to Bernard and Crystal. I must say they have the best service ever, friendly and honest. I buy most consoles from them. I think i have bought a PS3 SLim and PSP from them, sent my X360 to him for repair at fair price, my PSP also got send there But i don't go there for games as very inconvenient to me.

But for games, i bought from lots of place. Currently, I am sticking to arjunawong, Playtime Bangsar as it is convenient for me to pick up and they have the games earlier than anyone else. The shop in BSC does look great, but don't forget to mention you are from Lowyat.net to get a different pricing from the shop price.

This post has been edited by L.S.D: Nov 16 2009, 11:45 AM

I would give my vote to alexwlh. His services are 10x better than the official Sony store, and he is very honest about the pricing. If the game is way too expensive, he will inform you beforehand.

It's a good and a whole new experience dealing with him.

Highly recommended seller, as recommended by fellow LYN members here.

This post has been edited by geekster129: Nov 16 2009, 11:55 AM

as for me, i would recommed the gavyn from JayaOne.. such a nice seller...
also can "hutang" for few days... hehehe... he's one of my feveret seller other that TIM BSC....

Just happened to notice this thread and I have to agree with this feedback of Nelson. One of my friends first introduced Nelson to my gang back when he only had a shop in Cheras. When he expanded to Puchong, i bought several titles from him, but each time i went to his shop, i was less than satisfied with the treatment of his lame ass staff. Attitude like can't be bothered bout my patronage. I have a friend bought rock band full bundle from him, with guitar, drums and stuff. When he got home, he found the guitar was functioning weird and seemed unresponsive. He brought it back to change, only to realise it was swapped for a 3rd party guitar! Nelson told him it's cause his "brother" exchanged it for some other customer and forgot to take it out from his stock. Worst thing is that they dug up another guitar for him which was also defective! He finally got a proper guitar on his 3rd and last attempt. For him it was the last time he will patronise Nelson's shop.

My case was not as bad as my friend's. I booked 2 copies of Uncharted 2 from Nelson the night before the R3 stock arrived. He advertised it as 170 on LYN for preorder customer only for that time. Cheaper than all the other vendors. I PM'ed him and we agreed on the price of 170 each so total of 340. Next day he called me up telling me stock is here and i can grab it. I was happy with this prompt update from Nelson. I went to his shop in Puchong after work, and his staff told me it's 175. Told me that their boss say this price and it's not negotiable. I said fine maybe he didn't tell you guys so can you call him to confirm. They looked at each other for a while (there's 2 of them there) and you know what they told me. They said they have no phone there so i have to call Nelson myself if i don't agree. After that they just went about their stuff and don't bother to look at me anymore. I was so pissed! Nevertheless i called Nelson up personally and told him what his staff said about the price. The reply i got from Nelson was that it was a last minute custom tax. He had no choice. I told my friend about this situation, and we agreed that fuk this guy, this will be the last time. We rather pay 10 ringgit more and get from someone else rather than give our money to this lame Nelson. No credibility and with assholes manning his shop.

Alex - great guy never fail to cod with me anywhere! his price is not the best but hye for his great service RM5-RM10 is still acceptable.bought from him 3-4times but his staff at the shop need to buck up..fought with my gf's mum over price *sweat*

Jason/djin - nice guy,his shop very near my house pick up calls and can deal right away.Plus item he doesnt charge 3% for credit card and can spilt cash/card wihtout giving attitude! kudos! bought 3-4 times recently im sticking with you unless something comes up..

great job guys..

I support GamersFamilia...

i never had problems with nelson of pszone..i have bought many items from him and everytime it is fine and good..maybe i am just lucky.

so far i also have no prob with Nelson.

Been buying countless of game titles with him and so far so good.

Still for my personally opinion, if compare to other sellers, Nelson tends to offer a more cheaper price almost all the time. As for the service, i got no issue with him, as well as his employees.

So for sure will continue support him that can offer a reliable price amongst others.

i am at rage speaking the name of Nelson !
Previously, my friend requested me to help pre-order Rockband 1 set for 670.

when the stock arrive at his store, he call me up asking me to collect it but with the price of 730! that's a whopping rm50 more expensive ! same lame excuse .. custom tax, supplier hike up price and etc.

that's not a proper way of doing business. a piece of advise to Nelson, if you 're a "man" please stick to your words.

i'll recommend Tim & Alex if you're around Klang Valley. and probably some trusted sellers which i've not dealt with.

This post has been edited by mokuto: Nov 17 2009, 09:21 AM

weird..i never have any conflict with him with regards to the pricing.

Every time when we agreed on the pricing earlier on, i never paid more than what we have been committed.

Maybe i'm lucky though..

Thanks for your support and defended until u also thought u are the lucky one only lol!!!

sometime pre-order is not easy to do...i always stick price is around RMxxx that means we really can't comfirm the selling price be4 the game in hand.

Now i always tell customer maybe higher a bit or cheaper for the game or becoming product

i just try my best to give best of the best price!!! For my staff service 1st of all i would like to says sorry to those who un-satisfied with my staff and my service!i know we cannot pleased everybody but sometime when u face to customer want to bargain and bargain we really tired and sometime supplier did change the pre-order price that they told us when game released....i really sorry about changed the pre-order price when face to higher cost that we can't cover.

We are always remind ourself always keep smile to customer....Hope we have improve day by day from now on!

Anyway,everybody have their supportor is really a good things!enjoys for your cheapest price gaming world!

i will follow alex step....maybe do more service but get better margin profit!

This post has been edited by nelsonkoay: Nov 17 2009, 12:52 PM

Thing is no one mentioned about bargaining. We never bargained for prices and still got shitty treatment from your staff. The only proper staff is a lady at the Cheras store who is very polite when she's at the Cheras branch but your young male staff are absolute shite. I'm serious. I don't bargain much for prices simply because I ask you beforehand through SMS if I want to buy but they still treat customers as shite.

I also had the same problem with Nelson. Agreed on RM170 but had to pay RM175 on arrival. Not that I mind that RM5 extra, but what really pissed me off was that I was not informed about the last minute price change when I was told that I can collect the game on that day. I'm sure Nelson has enough profit margin to work with so he chosed extra RM5 profit over his integrity. The service level offered by his staff is a joke. Nelson himself is ok.

i know my brother Jack don't talk much but he really helpful to me and polite too if u talk to him...just he always went to play warcraft until always look tired while working.For those rude and lansi staff serve at cheras be4 all fired few months ago already and i know myself also a bit rude and lansi sometime if i get starving haha!!! Please forgive me,i knew i have very bad emotion control but i really trying to control and don't let myself too hungry!

So sorry for your bad experience! For all customer who read this pls take noted!!! i really don't mind u call me up to deal a price 1st be4 going my shop that make it easier and fast too.Cause i not all the time stay in shop....most time outside taking stock or delivery at courier centre.

---

Added on November 17, 2009, 1:08 pmThanks for your sharing,i know how to handle case like that next time!!!

Trust me i am not gonna make it happen again!

eventhough lose money i will always keep my promise!!!!

REALLY SO SORRY!

NELSON
012-2295056

This post has been edited by nelsonkoay: Nov 17 2009, 01:08 PM

I bought a rockband 2 set from nelson's shop in puchong a few months back. Seeming as everything looked brand new & sealed properly, i didnt bother to check the contents of the box before i left the shop (my bad). When i opened up the box at home i found the guitar was missing (the horror). Drove all the way back to the shop to get an explanation from the staff, and they asked me to call nelson. Fine... Called him up and got flamed for apparently trying to "cheat" him. Few minutes later he calls me back and tells me that his brother took the guitar out from the box for some reason what not.

But Why???? If your brother took the guitar out of the box, why put it in your shop for sale (all sealed up for that matter). Fair enough i got an original guitar back, but after going through so much hassle (and a DEFECTIVE 3rd party one).

PS. Lame Staff is Lame.

*** END OF RANT ***

I have to vote for Bernard/Crystal.

They replaced my PS3 blu-ray lens in under an hour. Twice.

Best customer service.

so sorry for your bad experiece!

all rude and bad staff was fired (jason & gavin & calvin)

sorry my english not so good,are u complaint that we exchange a Rockband third party guitar for u??? but i sure we never take in third party guitar for rb! If not satisfy with the item please bring back we will check on it and try our best to serve u.i don't mind fully refund if it's really bad stuff!

Thanks for your sharing anyway!
i did learn so much over here,thanks for bro nigel told me here....

Please keep going on!

This post has been edited by nelsonkoay: Nov 17 2009, 02:31 PM

aku boleh tolong kau jugak. selalu beli kat masalam (plaza Shah Alam) either kedai pakcik gemuk or pakcik lembut. haha

I buy from bro nelson too
And I don do bargain..if the price suit me I buy
if it's not I bye bye..easy as that.
if price expensive by RM10 I also buy from nelson
why: I pay for the service and good that he gave me
even though sometime when nelson says he give RM170
but when i go there his stuff give me rm175 I also buy
rm5 belanja kopi lah kan.. ..Nelson kudos to u and ur stuff
Aki here ..u know who I am