Wow , I guess they have updated their ToS to reflect this new. Basically protecting themselves from angry customers. A smart move by TM to protect themselves and yet we are bounded by the new-agreement (as our old agreement says that we are bounded to the new terms automatically if it changes , etc). Monopolists have special monopoly powers *such as ASTRO and TM* , its up to them to determine the price and the quality. If there is less demand , they can just simply adjust the price or the quality output. In the long run , they would be certainly making abnormal profits. (Imagine you're the only sole player , but again its up to them to improvise their products or not. Usually monopolists don't tend to spend a lot on R&D - this is because they do know that they have absolute power to determine supply and demand. This is why you don't see ASTRO coming up with HD asap when we have other countries in the south east asia (even Vietnam) that are broadcasting in HD nor 10-25Mbps reliable broadband (Okay , we don't have to go that far - how about 8-24Mbps broadband).

Wow , I guess they have updated their ToS to reflect this new. Basically protecting themselves from angry customers. A smart move by TM to protect themselves and yet we are bounded by the new-agreement (as our old agreement says that we are bounded to the new terms automatically if it changes , etc). Monopolists have special monopoly powers *such as ASTRO and TM* , its up to them to determine the price and the quality. If there is less demand , they can just simply adjust the price or the quality output. In the long run , they would be certainly making abnormal profits. (Imagine you're the only sole player , but again its up to them to improvise their products or not. Usually monopolists don't tend to spend a lot on R&D - this is because they do know that they have absolute power to determine supply and demand. This is why you don't see ASTRO coming up with HD asap when we have other countries in the south east asia (even Vietnam) that are broadcasting in HD nor 10-25Mbps reliable broadband (Okay , we don't have to go that far - how about 8-24Mbps broadband).

There's usually a clause on every subscription terms and conditions that the terms themselves are subject to change. So even though your subscription papers do not have the clause thats because you're having the older revision. And your form has this clause to carry forward to the new one. Yes, in this case you have signed the old one so the new one shouldn't apply. Not so easy unfortunately. This is because when you sign it there's another clause saying you agree with the clause already mentioned.

This isn't a Service Level Agreement (SLA) so the service provider reserve the right to change their terms of service. As consumers the status quo lies on the service provider. We can only vote with our pocketbooks.

Anyway, that term is stupid and they are shooting at their own foot. As an ISP your core service is to provide means of connection to the web (www). And the internet is largely based in out of country (sorry, Malaysia didn't pioneer the internet, nor we are the greatest economic power in the world). So if you cannot guarantee that very fundamental core service, then what right do they have to be an ISP? Probably it only applies to consumers like us. So I guess they are bullying us and do not value us as their customers. Maybe we're not their profitable customers. The large corporations or SMEs are.

Agree, my temporary solution is to use a Singapore proxy.

Broadband QoS in CMA 1998 still applied to every ISP.
If you are getting less than 80% of your speed for 95% of the time (by doing speed test on TM website) then you can launch a complain to SKMM.
QoS

I shall sum this up, TMNet Streamyx is the best INTRANET in Malaysia.

Wow , I guess they have updated their ToS to reflect this new. Basically protecting themselves from angry customers. A smart move by TM to protect themselves and yet we are bounded by the new-agreement (as our old agreement says that we are bounded to the new terms automatically if it changes , etc). Monopolists have special monopoly powers *such as ASTRO and TM* , its up to them to determine the price and the quality. If there is less demand , they can just simply adjust the price or the quality output. In the long run , they would be certainly making abnormal profits. (Imagine you're the only sole player , but again its up to them to improvise their products or not. Usually monopolists don't tend to spend a lot on R&D - this is because they do know that they have absolute power to determine supply and demand. This is why you don't see ASTRO coming up with HD asap when we have other countries in the south east asia (even Vietnam) that are broadcasting in HD nor 10-25Mbps reliable broadband (Okay , we don't have to go that far - how about 8-24Mbps broadband).

i don't understand why do we need a 4mbps line just for accessing local malaysian internet ???

Haha give 10m also what a waste!

TM think this country hosts youtube, hotmail, google servers etc...

So they can provide 56kbps for 4mbps and nobody can do anything about it? Sucks to be MALAYSIANS, anyone wanna migrate? anyone??

LOL! I guess TM has been an*l f***ed lots of time and continues to be done that way.

Well, all the more reason the government should do something.

And all the more proof TM is monopolizing.