28/04/2009
DISRUPTION OF TM INTERNET CONTACT CENTRE - 100

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform its customers that that our Internet Contact Centre systems at 100 are currently undergoing a number of system changes and enhancements to facilitate the improvement of our contact centre telephony infrastructure capabilities as well as upgrade our systems and processes.

In the interim, as it is necessary to migrate significant amount of data over to the new system, we wish to inform that it would require TM to set in place a period of downtime as our contact centre representatives would have a very limited access to our systems at this time. Therefore, customers calling TM’s Internet services Contact Centre may experience difficulties in getting their calls through to be served by our customer service representatives. As a result, there may be some delay in attending to your enquiries and requests pertaining to Internet services during the stipulated period.

The exercise is expected to complete by 30 May 2009 and we endeavor for the new system to be operating at full capacity as soon as possible. Alternatively, customers may reach us via e-mail at help@tm.com.my. We wish to assure you that our Internet services Contact Centre would be back to normal after the said period.

TM apologizes for any inconvenience this may have caused and would like to assure customers that we are upgrading our services to enable us to provide you with a world-class support experience and the highest level of customer service.

Thank You.

I made a complaint to TM about the slow speeds. They got back to me via phone. Apparently the minimum local speed requirement is 80% now, not 90%. And according to the person on the phone they don't support downloading from international websites.

When I asked him then why am I paying for an Internet connection, he said I could check the T&C on their website.

He also said that if I'm using a US VPN/proxy then speeds are fast because it has a direct connection with the US server which I want to access. I think it didn't occur to him that to a US proxy is located in the US, just like a US server is located in the US. Go figure.

This is beyond reasonable logic, and absolutely frustrating. I wonder if Internet users elsewhere need to bear with such nonsense.

They throttled my connection after 6am, after that my speed went from 170kbps+ to 80kbps+, half of my max speed.

IMHO, even if TM have gazillions of f***s, they still won't give a f*** for any of our postings/rants/complaints.

i cant send a mail from outlook express and tm's webmail, it says relaying denied. ip address lookup failed {118.101.xxxxx] how bout u guys? my location kota damansara. pls help me 2 test n c guys ...

pls really ned you guys help in checking for me...u can send a test mail from your streamyx account to andrewtch@hotmail.com and see wether it gets thru. cos recently i threatened streamyx to report the case to prime minister complaint center, i wonder if they blocking me

Care to enlighten the rest of us what dirty tricks tmnet are up to atm (I mean besides the obvious routing issues/p2p throttling/etc)? Is this according to the technician?

I'm at Borneo surfing 1MB above with IP Address of 60.52.xx.xx, I assume that getting new IP or other IP address is not reason to get speed, it is depend on how capped and open port at your place, your total user that subscribe internet, and all that...

So basically nothing new then... same as what was already obviously going on from before. I was hoping for some new insider info.

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Added on May 4, 2009, 9:56 pm
I sincerely hope your ignorance isn't real..

I think we may need to cross our toes and other appendages/limbs too oh well, only the future can tell.

I too was hoping for some new info from tech3910's encounter with the TM technician, (like a resolution date)but its nothing that has not already been said many times over the hundreds of posts in these forums.

Haha... I aso nth can say... dl movie in megaupload,rapidshare or easy-share something also dam worst... 3 - 6kbps... Calling TmNut they say if u nid fast u must take fix ip address then ur connection fast... =.="

i am getting 100kBs-150kBs for downloading window 7 which 60.50 IP

wth, same situation with me, but that was last friday till yesterday... now vrooming with MORE VPN

Anyone 4Mbps user connected but can not browse ?