May 6 2009, 10:52 AM
QUOTE(dokidoki @ May 6 2009, 10:50 AM)
u need to know how to tackle their basic question on the list before they can proceed to ask a technician come....
normally they will ask...
Q: are u infront of your computer now?
A: Yes (dont say no...if you say no..most likely you end up not getting any report open)
Q: what os are you using?
A: answer accordingly (XP or vista or 98 or linux)
Q: please go to start then run and key in cmd
A: done
Q: please run ipconfig/all
A: done
Q:Please read the result for me....
A: (this answer very important...if u answer wrong..u end up getting no report/case open)~
1 more thing ask for your report number so that if they don't do anything ... just give them the number so they can check on your complaint statusnormally they will ask...
Q: are u infront of your computer now?
A: Yes (dont say no...if you say no..most likely you end up not getting any report open)
Q: what os are you using?
A: answer accordingly (XP or vista or 98 or linux)
Q: please go to start then run and key in cmd
A: done
Q: please run ipconfig/all
A: done
Q:Please read the result for me....
A: (this answer very important...if u answer wrong..u end up getting no report/case open)~
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