TRACEROUTE NOT ACCURATE WAN LA....

TraceRoute to 74.125.91.104 [google.com.my]
Hop (ms) (ms) (ms) IP Address Host name
1 25 7 7 72.249.134.177 -
2 7 6 6 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
3 77 74 46 4.68.19.2 ge-0-3-0-69.bbr2.dallas1.level3.net
4 26 26 27 64.159.1.46 ae-0-0.bbr2.atlanta1.level3.net
5 8 27 29 4.68.103.34 ae-21-52.car1.atlanta1.level3.net
6 27 26 26 4.71.20.22 google-inc.car1.atlanta1.level3.net
7 27 27 32 72.14.239.137 -
8 35 35 34 209.85.254.226 -
9 34 34 34 209.85.254.239 -
10 44 39 51 209.85.240.25 -
11 34 34 44 74.125.91.104 qy-in-f104.google.com

Trace complete

--------------

C:\Documents and Settings\Andrew>ping www.google.com.my

Pinging www.google.com [64.233.189.104] with 32 bytes of data:

Reply from 64.233.189.104: bytes=32 time=40ms TTL=247
Reply from 64.233.189.104: bytes=32 time=40ms TTL=247
Reply from 64.233.189.104: bytes=32 time=41ms TTL=247
Reply from 64.233.189.104: bytes=32 time=41ms TTL=247

Ping statistics for 64.233.189.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 41ms, Average = 40ms

See?... traceroute there supposed to mean i will take 400+ms to google... but ping says 40 only oni...

This post has been edited by andrew9292: Apr 25 2009, 08:59 PM

use google.com.MY to google, its faster, or u can use google.com.AU to google...should be faster also

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Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Andrew>ping google.com

Pinging google.com [74.125.45.100] with 32 bytes of data:

Reply from 74.125.45.100: bytes=32 time=250ms TTL=242
Reply from 74.125.45.100: bytes=32 time=250ms TTL=242
Reply from 74.125.45.100: bytes=32 time=250ms TTL=242
Reply from 74.125.45.100: bytes=32 time=249ms TTL=242

Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 249ms, Maximum = 250ms, Average = 249ms

C:\Documents and Settings\Andrew>ping www.google.com

Pinging www.l.google.com [64.233.189.99] with 32 bytes of data:

Reply from 64.233.189.99: bytes=32 time=41ms TTL=247
Reply from 64.233.189.99: bytes=32 time=40ms TTL=247
Reply from 64.233.189.99: bytes=32 time=42ms TTL=247
Reply from 64.233.189.99: bytes=32 time=41ms TTL=247

Ping statistics for 64.233.189.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 42ms, Average = 41ms

WTF...put WWW in front got so much different...haihz dono what to say .... tm is damn good in doing shit like this ==

This post has been edited by andrew9292: Apr 25 2009, 09:16 PM

those VPN providers should get a datacenter locally with a good backbone to international connection, i dont mind paying 10 or 20 ringgit for that service as long can reach full speed for DL, streaming and browsing. since pings to local content is quite low, it should be fast as long their server dont use the same routing that TM use for home users...

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Added on April 25, 2009, 9:25 pmsorry sorry my bad

This post has been edited by andrew9292: Apr 25 2009, 09:29 PM

looks like we have to live with this forever.... this is just gona be a lepas geram thread..

but Najib will be liberalizing this sector, which means, other country ISP could come in and dominate too... i know it sounds impossible but hey...he did take off that 30% bumiputera thing, so yeah...pray hard!

what is NOC department email/contact number again?

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Added on April 26, 2009, 2:04 pm

http://forum.lowyat.net/index.php?showtopi...post&p=17714464

nice TM NOC...

This post has been edited by andrew9292: Apr 26 2009, 02:04 PM

what is VNOC? i know NOC lah... network operation center... V?

Google up at&t network operations center..even more awsome

Suk's picture of the NOC kinda small...i blew it up...hoho



looks so state-of-art, but the speed we getting is so state-of-idontknowwhat2puthere

so this is where they monitor and do the routing i guess...look at the big map to the right...so actually it can be adjusted on-the-fly, no wonder our connections so PMS-ey...one day can be so slow, next day fast back..

This post has been edited by andrew9292: Apr 26 2009, 02:32 PM

i dont think its customer service ... i googled customer call center.. and this came out...hahah (not tm's)



This post has been edited by andrew9292: Apr 26 2009, 02:51 PM

From: TM Customer Care Support (help@tm.net.my)
Sent: Saturday, 25 Apr, 2009 9: 01 PM
To: xxxxxxxxx@hotmail.com

Dear Mr. Tan,

Thank you for contacting TM. Firstly, we would like to apologise for the late response.

Referring to your e-mail dated 24th April 2009 on your Streamyx connection issue, the inconvenience you have experienced is regretted. However, in response to the complaint, we would like to clarify that the TM Streamyx service provided is based on ?best effort? basis. This is stipulated in the terms and conditions that is stated in the Streamyx application form, our brochures and also on our website (www.streamyx.com.my).

A ?best effort? service means that we are unable to offer any throughput guarantees or a 100% of the subscribed speed. However, at TM , we consistently strive to do our best to provide our customers with the fastest connection within the allowance of their set-up or individual conditions. The technology used for our Streamyx is based on ADSL running through copper wires, which does not allow us to guarantee the throughput speed. According to the Mandatory Standards for Quality of Service as determined by the Malaysian Communication and Multimedia Commission (MCMC) i.e. at least 90% of the subscribed speed should be provided to subscribers.

We would like to assure you that TM is doing our best to comply within the 'best-effort' benchmark of 90% throughput.

We wish to inform you that actual connection speeds are also dependant on various factors. The different parts of the Internet network do contribute to your overall online experience, such as your computer?s hardware specifications and performance, modem, internal telephone cabling, local loop, Point-of-Presence (PoP), Internet traffic, international connectivity, etc.

The connection also varies according to the distance and condition of the telephone wires connecting your house to the nearest TM exchange. The speed will encounter a deterioration over the distance between your computer to the TM Exchange. Another common factor is the Internet traffic; dependant on which websites or Internet services you are using, which may be routed locally or overseas.

If a Web site has particularly high traffic at the time you are trying to access it, your slow connection speed could be the fault of the Web site. When too many people are trying to connect to the websites at the same time, it will congest the network that affects the connection speed going through.

Depending on website that you browse, some of websites can be found slow to be accessed due to security reason (such as firewall) and traffic management in avoiding DDOS (Distributed-Denial of Service) attack.

Kindly note that our level best is up to ensuring the domestic network/local access portion working in order. Please be assured that as we increase our broadband subscribers we are also upgrading the network capacity based on the allocation of bandwidth per subscriber and best practices of Internet Service Providers.

Another case for the slow bandwidth is the increase usage of P2P, hogging of the bandwidth for Internet file sharing applications. Even though we have provided each subscriber with an allocated bandwidth, subscribers may also use the allocation that is unused by others. Unfortunately, the P2P takes more than the allocated bandwidth thus causing undue setbacks for others, as it affects the connection speed when they want to use the service.

As our priority is to enable a positive customer experience, we hope to make our customers aware on the importance of practicing responsible usage of the Internet. While we are not against the use of P2P, we would like to make our customers aware that the usage of excessive P2P does impact the overall service availability to all customers.

Furthermore, kindly notify that mostly the bussiness accounts using SDSL or TM Direct service for their connection compare to ADSL service for home user. SDSL (Symmetric Digital Subscriber Line) is high-speed Internet access service with matching upstream and downstream data rates. That is, data can be sent to the Internet from the client machine or received from the Internet with equal bandwidth availability in both directions.
The SDSL network set-up (where it only supports data), there will be no network element of voice network (PSTN). The customer is connected directly into the broadband Network.

TM Direct is a service from TM which gives you round-the-clock monitoring and support as well as the flexibility of running servers, systems and heavy multimedia applications. The benefits of TM Direct are:
1. Dedicated Digital Internet Access
2. Unlimited IP Addresses
3. A stable connection which allows many networks to share a single internet access line

Therefore, we wish to advise you to test your speed first using our speedometer from our website (http://219.93.175.234/) if you found that your connection is slow.Should your results indicate that your speed is below 90% of your subcribed speed, kindly revert back to us for further action. Please also provide us with the following details for our reference:

1) Contact person:
2) Latest Contact number:
3) When is the best time to call (During this time, please make sure you have access to the PC):
4) Username:

Thank you once again for your support and co-operation. We hope that our explanation have revert to your queries.

We look forward in serving you better.


Regards,

Mohd Zulfadli B Mohammad Zulkifly
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

www.tm.com.my

(ICOMS#9079332-583624)

as if i dont know all of that already, if so...why office user so fast...
they have the capability to give them so much bandwidth and technology.. but home users? neways my next step if they dont meet our demands, i will take the complain to Biro Pengaduan Awam Jabatan Perdana Menteri - Prime Misnister Office Department, with our prime minister trying to win our hearts and the amount of people complaining here, we will get what we want i hope ; ) i have already pointed out in my reply email that i only want to talk to there highest support level/department. if they dont grant that wish, i will complain to PMO, i wont use MCMC, MCMC will not be strong enough for this case.

This post has been edited by andrew9292: Apr 26 2009, 05:52 PM

nice guide, after mcmc, if u wana push further go to....http://www.bpa.jpm.my/

BUT. u must have good BM or English to complain there
u must be very informative and treat the problem as your number 1 priority in your life, that is prime minister department, they will only entertain if you are good/professional enough to deal with them. AND u must ALOT of prove to support your complain, like prove that will prove them 101% wrong.

This post has been edited by andrew9292: Apr 26 2009, 06:19 PM

They said 90%, but i prooved them wrong, I did the test and screen shot to them in my reply, it was only 60% of my connection speed (1.5Mb) and it was a Malaysian server. Padan Muka.

TO LYN Forumer "reeyon" who did all the ping tests, can u PM that u still have it? i will PM u my e-mail and hope u can send it to me, as i am compiling all the prove to bring the case to PMO

This post has been edited by andrew9292: Apr 26 2009, 06:22 PM

They dont offer 1.5MB, but i signed up on a package, and they offered a free upgrage to 1.5, it was about a year go i got the free upgrade, hence 1.5. Btw my line is capped at 2048kbps, but account capped at 1.5M, so, 1.5M. But still, i would not thank TM for anything, even if they were to give compensation for this slow speed, i will still not thank them. Even my phone line, nowadays when i call to another number, randomly i cannot call through, i tried with my own handphone before, then they will leave a miss call message for me to call the other person back...so that my bill kena charge instead. how smart

This post has been edited by andrew9292: Apr 26 2009, 09:32 PM

same, i noticed that every friday night, things will get better till sunday nite, then down again, the following 5 days will be... u know lah

my speedtests getting very weird, suddenly it can jump to 2mbps...and back down to 0.5mb up down up down around 0.3-0.8mb then it shoot to 2mb again, then slowly go down and ends at 1.03mb to a US server.

I wonder what is TM trying to do this time?

i cant send a mail from outlook express and tm's webmail, it says relaying denied. ip address lookup failed {118.101.xxxxx] how bout u guys? my location kota damansara. pls help me 2 test n c guys ...

pls really ned you guys help in checking for me...u can send a test mail from your streamyx account to andrewtch@hotmail.com and see wether it gets thru. cos recently i threatened streamyx to report the case to prime minister complaint center, i wonder if they blocking me

thanks, looks like TM is blocking my outgoing mail. Looks like i'm playing with fire here, well if they wana fire me, i will return the favor without mercy. aihx

They trying to prove that mat-rempit running the organization. jk. I have complained to them, they attended to my case and said will update my daily, but for 3 days i havent heard from them. All stupid mat rempits speaking broken english treating me like i dont know anything about them, if TM was run totally by chinese or indian ppl things will be so different. I urge all streamyx users that have blog to post about their bad service on your blog, its not against the law, and since the goverment is monitoring blogs so much these day...at least we'll have some hope. I'm going to prepare my draft letter and points tonight as i'm going to complain to Prime Minister Complain Department tomorrow, get new ip range and rebate for febuary till now, siap TM.

This post has been edited by andrew9292: May 6 2009, 10:03 PM