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Hardware Mac servicing, emergency tips, General knowledge on Mac issues

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frega
post Feb 26 2010, 11:49 PM

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Has anyone sent in their Macs (under Applecare or not) for repairs? How long do they usually take them to repair?

I'm worried it might take forever. Because the last time I asked to replace my Mighty Mouse (scrollwheel broken), Machines said they would take ONE WHOLE WEEK because they have to claim it from Apple Singapore/Asia, even though they prolly have mouses laying around. I mean really. What is that?

I'm almost certain my iMac is dead now (orange screen on boot). Screen has very very obvious black burnt streaks that I sort of ignored cos I didn't want to send it in. But I guess no choice now, but to send it in to fix the whole shebang!

So if Machines want to pull that bullshit, claim vid card (I suspect is whats broken), claim LCD, claim mouse, Apple Asia then has to order it from the factory, then wait for it to arrive, then Machines wait for it to arrive, then fix it.

Shit is gonna take 6 months.

This post has been edited by frega: Feb 26 2010, 11:50 PM
frega
post Feb 27 2010, 12:09 AM

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QUOTE(gohkokho @ Feb 26 2010, 11:59 PM)
You have to understand that warranty claims is to help you repair, not 1 to 1 swap.

Last I did was 3 - 4 weeks wait.
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They swap 1 to 1 if its not repairable or "too trivial" to repair like the mouse. Apple has swapped 1 to 1 full machines before even, its not rare they do that if there's an actual defect.

Mine is actually needed to be repair tho.

Thanks kwekeugene. I'll make sure to take it to Sapura.

Added on February 27, 2010, 2:35 amOne more question, do these repair guys wipe your Hard Drive? I didnt get a chance to do much backup before... sad.gif

This post has been edited by frega: Feb 27 2010, 02:35 AM
frega
post Feb 27 2010, 04:18 AM

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QUOTE(lailaikatong @ Feb 27 2010, 03:40 AM)
If your iMac is still under AppleCare, it would be best to call up the hotline, describe your problems, and get a case ID. Provide this case ID when you send your iMac to the service provider (better still, AppleCare entitles you to on-site repairs for Desktop Macs, so you could get someone to come to your place). They will still have to physically diagnose the problem to identify what parts need to be fixed but having the case ID ready does help accelerate the ordering process a little bit.

If your Mac is no longer covered under AppleCare, it might be a better idea to send the service providers an e-mail asking for an estimated quote of repair costs, and ask them directly how long it'll take. Different service centres charge different prices for parts & labour, so you'd be surprised at how much you could save if you ask around.

Full list of service providers: http://store.apple.com.au/asia/FMPro?-db=a...x=72&-find.y=23

I've done several replacements through Machines, took about a week each time. Never had to send in my Macs for major repairs, but I've heard good feedback about VR Technology.

They won't erase your hard drive if it's unnecessary, but even if they do they won't be responsible for loss of data. Let them know you have stuff on your hard drive that you still need, might have to pay a little extra but they're usually able to extract the data first before the repairs are done.
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On-site repairs would be so amazing... I doubt that happens in Msia.

Yea I'm strictly speaking about 1on1 replacements in the US where they literally just swap it on the spot. 1on1 machine replacements too for defective machines.
frega
post Mar 3 2010, 09:53 AM

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QUOTE(~funeralofheart~ @ Mar 1 2010, 11:21 PM)
ic
thanx
just now i have finished download leopard .dmg file
but what software can help me to burn dat .dmg file on window?
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/facepalm...
frega
post Mar 9 2010, 08:58 PM

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Okay, so, I sent my iMac for repairs. Do the repair people actually diagnose the machine?

I called AppleCare and they couldnt figure out what was wrong over the phone. But I told VR I suspect its the video card after self testing (machine shuts down when I load 3D games on Windows / orange screen, wont boot on OSX), and it was noted in the copy of service note they gave me.

Then I called and asked, they said they ordered a new vid card. Do they actually open it up and check? Or was it based on what I said? They have my AppleCare case number and it certainly wouldnt say the vid card is borked. I mean it coulda been the fan malfunctioning overheating everything or the vid card connector on the Logic Board or the Logic Board itself.

I mean I can boot into Windows7 and do a buncha stuff with AERO effects (except games), but not OSX, straight to orange screen.

Im a lil worried they might actually take my word and ordered that vid card cos I suspected it.

This post has been edited by frega: Mar 9 2010, 09:03 PM
frega
post Apr 30 2010, 10:00 PM

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QUOTE(wiraone @ Apr 30 2010, 05:37 PM)
American accent? Hahaah.. welcome to India my friend smile.gif
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I doubt Applecare routes to India. I've called a few times, I'm guessing Singapore with the accent.
frega
post May 15 2010, 06:29 PM

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QUOTE(lilko @ May 15 2010, 03:26 PM)
Hi~

Actually.. Can help? I reboot my mac and done a clean installation using the dvd as a result of my mac not being able to proceed to the desktop.. It keep stopping at blue screen and fail to load.. I have done a clean install.. But, when I shut it dwn and start it again...The same thing happens... For your info, I am not sure whether its cuz of this or not.. I have dwnloaded steam program and things just turn bad for my mac... And may I ask.. When u have done clean installation... Will the Mac hdd that you name before the clean install still remain the same? Will doing an installation for first time mac option be of any difference? Shall I try that?

Or isit my HDD got problem? Please help. Thanks... My mac is a white...
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I think, the first thing you do if you run into ANY problem is NOT to resort to the Windows methodology to reformat and reinstall the OS. Crashes / hardware failure sometimes do get logged and there are ways to check these logs even tho you cant boot into OSX. Reformating = lost of logs.

It is highly unlikely caused by Steam either, because millions of us are using it without it causing OS X to die. If you did a clean install and it still doesn't boot, means its a hardware problem most likely. OS X is not Windows XP.

Step 1. Call Applecare (if on warranty)
Step 2. Follow their instructions, they will teach you how to diagnose

If not on warranty (white mac = macbook?), you can call one of the local Apple Repair centers, Sapura or VR tech. Describe the problem to them and maybe ask for a quotation (how much to diagnose + repair + parts etc).

This post has been edited by frega: May 15 2010, 07:23 PM
frega
post May 20 2010, 09:19 PM

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3-5 days is correct. i had to replace my lcd and gfx card which they had to order in from SG. i took 5 days.
frega
post Aug 1 2010, 03:38 PM

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Anyone have had experience with the yellow tint on iMacs? What usually happens if we're unfortunate enough to receive one of these?

Do they deliver you a replacement iMac (and take the old one back) or do you send it to service centers to get it replaced?

US people usually get replacements. Would like to hear your experience. It's probably a little different if you purchase from online store vs retailer (since you can take it back to them), would like to hear from both.
frega
post Aug 2 2010, 04:40 PM

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QUOTE(angrydog @ Aug 2 2010, 04:17 PM)
I took my MBP into VR Tech today about the hand rest pitting/corrosion issue--they've taken photos and have escalated it to Apple,but they told me to expect a response in TWO TO THREE WEEKS at the earliest.  They were very very nice, but am I being too demanding by thinking this is a ridiculously long wait just to get a reply on this?  I'm thinking of just going into a Genius Bar when I move down to Singapore if it comes down to it in the end.

Also:  Where the hell can one buy Moshi Palmguard-type protectors here in KL?  I couldn't find any stores in Low Yat or Digital Mall PJ selling them, and Machines and Mac City don't stock them at all.  Epicentre wants 129 RM for one!
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Did you call AppleCare beforehand, talk to them, tell them the problem. They usually provide a solution. And it doesn't take 2-3 weeks, might take a few calls, not 2-3 weeks.

ie, they'll tell you, take this to VR, here's a reference number for VR.

I had to replace my 24" screen and gpu for my iMac and it took 5 days. And they had to order parts from Singapore. This was after calling AppleCare. A few weeks old MBP and corrosion, you should be able to get it replaced.

This post has been edited by frega: Aug 2 2010, 04:54 PM
frega
post Aug 2 2010, 07:31 PM

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As far as I know, replacement doesnt happen "straight off the shelf". Because Apple isn't physically here.

I think VR/Apple retailers have do paperwork and have Apple SG get DHL to pick it up then deliver to new one from SG warehouse or China or whatever.

Have to go thru Singapore.
frega
post Aug 3 2010, 12:31 AM

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QUOTE(Brasco @ Aug 3 2010, 12:13 AM)
I just realized that my MBP has a dead pixel. What can I do about it? I bought mine through Apple Store Online. Any suggestions?
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Is the sky falling yet?

Its no big deal, 1 pixel.
frega
post Sep 6 2010, 12:20 AM

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try smcfancontrol, to see if its actually spinning (RPM). if it is, bump it up like 500rpm or something.

i dont think apple actually regulates fan speed, its always stuck at minimum.
frega
post Sep 6 2010, 03:50 PM

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really? both my imacs were always at minimum fan speed, even when its up to 80+ C when gaming (OSX).
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