no prob man, give me a call when you are here...beside my shop got nice cookies and cakes :>

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Added on August 8, 2009, 1:14 amshould be no prob for lunch and dinner, but for k and spa, i dun think so..cos even myself didn go there...hahahha

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Added on August 8, 2009, 1:15 amyes, can pm me if you need 1 :>

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Added on August 8, 2009, 1:15 amwaiting for u long time ago ler...

This post has been edited by howiechoo: Aug 8 2009, 01:15 AM

...true and I am a professional by my profession as well. I am editing my previous comment to built a good relationship with everyone.

FYI, I am a customer service softskill trainer/consultant and writing TTT books as well. This is my honest perception towards our local retailing industries which involving shopkeeper and customer relationship building. Thanks Howie and Drex for the fine feedback.

This post has been edited by superdeemon: Aug 18 2009, 09:40 PM

Well, just as you said, everyone was busy with the cars. EA was meant to serve your car better than serving you.

"No professionalism" are not really applicable here as i said above, EA was to entertain your car more than human. We are not PR company that specialist in human relation. If we entertain your car well while didn't offended the customer, then it's professionalism.

Customer always hope to have a warm greeting from the shop keepers, but shopkeepers do always wanted a warm greeting from them too. If see no one entertain you, it's because they were "entertaining" others. You can try to look for them if you need any assistants.

We do hope customers can always start to intro themself if they are some sort of club/forum members. But what can we do if the customer just walk in and choose not to talk to us? or maybe waiting for us to talk to him as a start even if we were busy?
We can't start a thread and said, "We are very dissappointed with xxx club/forum member because they do not like to intro themself when they come to my shop"

I am not blaming customer that do not talk or show their interest, but most of this kind of customer do not like to get entertained by shop keepers. We do as them needs. Some people like to look and see himself rather than let the shop keeper keeps intro product and services to them.

At last, if we had overlooked your interest on us, we are sorry for that. Thanks for pointing this out so we can improve it.

This post has been edited by howiechoo: Aug 18 2009, 11:27 AM

It's easier to just walk-in and ask, "hi may i know who is Howie/Drex/Guan?", or call anyone of us before you come.

Very difficult hor?

Having no time to entertain a silent walk-in individual is not professional hor?

Yes sir, thank you sir, bye bye sir.

erm, i think we need some on site training on your next visit. Free rite? hehe

howie and gang actually are friendly fellas... prolly too bz to notice

Thanks for your understanding but just don't get carried away by your own carrier and apply your own perception on others. Your set or principles may work in some situations/organizations, but not all.

Real life experience is more important.

Our friend drex really has the 'attitude'. "Yau Seng Kak". Anyway, he's a friendly fella and is knowledageable too when it comes to mod.

EA has so many "fan si" haha! like a fan club thread

got cam pulley ? if i buy can provide instalation ?

got got got... sure got... lolzzz

depend on which car le...

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Added on June 3, 2010, 7:53 pmthanks

This post has been edited by howiechoo: Jun 3 2010, 07:53 PM

if i am a customer straight to the point..
sure he can entertain u very well.
'hei mana itu howie,i mau jumpa dia'
LOLZ

howie and drex need to hire a leng nui to pamper customers la. cookies and cakes won't do.

mike can certainly help in that.. LOL!!