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 Hotlink Youth Club by Maxis, Pm me 2 add your name to LYN HYC List

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jtcs87
post Jun 20 2009, 11:00 AM

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Just came back from the maxis center. Double checking with the staff over there & they said i must purchase the new HYC simpack even you are existing hotlink user or you change to other telco & change it back to Hotlink from other telco as well. The answer will be the same. sad.gif
jtcs87
post Jun 20 2009, 11:59 AM

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QUOTE(ilovelyn @ Jun 20 2009, 11:12 AM)
which centre did you go??
but their website stating that u can switch from other telco...
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I asking from the only one maxis center in ipoh as well. They just 100% confirm me that i must purchase the new HYC simpack for this plan. doh.gif
jtcs87
post Jun 20 2009, 12:18 PM

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QUOTE(ilovelyn @ Jun 20 2009, 12:09 PM)
i dont think so.. some of the forumer here and my frens have successfully change from other telco to hyc..
maybe the centre in ipoh is lazy..
even i call maxis customer service, i asked them, they say can port from other telco to hyc..
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Staff over maxis centre also lazy? sweat.gif Now i just calling to the maix customer service & listen up what they said. biggrin.gif

Really hope that no need go for change to other telco 1st & change it back to HYC. cry.gif
jtcs87
post Jun 20 2009, 09:01 PM

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QUOTE(knuckleballer @ Jun 20 2009, 08:24 PM)
can wan la bro. try calling the hotlink helpline. the staff there is nice and friendly.
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I call to hotlink customer service & they just said must be purchase the new simpack! I really don't know who should i trust by now? rclxub.gif
jtcs87
post Jun 21 2009, 01:23 AM

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QUOTE(aspire2oo6 @ Jun 20 2009, 09:22 PM)
i also want to know that. Some say can some say cannot.
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Really messy by now. Now just wait the result come out & make the conclusion that we need to buy a new simpack or not? rclxub.gif
jtcs87
post Jun 21 2009, 08:38 AM

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QUOTE(he-sham @ Jun 21 2009, 01:56 AM)
as far as i'm going through this thread & from my own experienced, these are the conclussion:

1) if u encounter lazy maxis customer service, whether over the phone or at maxis centre, you 'll be told, "you need to buy a new simcard"...haha this method goes without saying laa....anybody can buy it what...

2)the exact rules for me are clearly stated in their website....
i)existing hotlink customer: need to buy new simpack
ii)new customer: need to buy new simpack
iii)customer from other telco: can port in to HYC

3)loophole of MNP can be used. Can port out & port in to HYC back since not mention in their T&C  u cant do so....

4)some backdoor if u can find a forummer that can convert your existing normal hotlink to HYC for free without need to port out & port in back...

so i hope thats all clear our head...
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Yeah... Can you be more specific who is the forumer? FYI, i found one only over here. icon_rolleyes.gif
jtcs87
post Jun 21 2009, 01:12 PM

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QUOTE(ilovelyn @ Jun 21 2009, 08:42 AM)
and who is the one u found?? any charge??
share with all la..
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Still under progress. After i successful change the plan & i'll share with u all. Thank you! rclxms.gif
jtcs87
post Jun 24 2009, 01:09 PM

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Today i just went to the Maxis Centre & request the HYC again. They just giving me the same answer as below...

QUOTE
You can't do any conversion anymore even you are using from MNP to HYC. If you want this plan, just buy the new simpack as well!
vmad.gif

I call to the customer service, the staff also said must purchased the new simpack! Totally give up!
jtcs87
post Jun 24 2009, 03:38 PM

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Now i just finish to call up the Customer Service & they request me to call them back after 2 hours since they are facing the server down issue as well! sad.gif
jtcs87
post Jun 24 2009, 03:44 PM

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QUOTE(knuckleballer @ Jun 24 2009, 03:40 PM)
lol how unlucky of you. ask u to call back. that sucks. the first time i called hotlink they put me on hold for 10 bl**dy minutes. u say nice onot? i hear their commercials hear untill sien

ps: thanks aspire for putting my name on the list tongue.gif
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So nw is it true that we calling to the customer service & we able change to this plan as well? icon_question.gif
jtcs87
post Jun 24 2009, 03:49 PM

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QUOTE(zellleonhart @ Jun 24 2009, 03:44 PM)
I am the same with u. i called at 12pm and they said call again after 2 hours. After 2 hours (about 2.30pm) i called again and the server was still down. But the operator recorded my details and will process it after the server is up! if not i really dulan already...  (<< is 'dulan' a foul language? i not sure, tell me if it is)
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Later 4pm, i make a call to them again since i called at 3pm. whistling.gif Really hope can get this plan by asap! rclxub.gif

Not a foul language... just abit rude! doh.gif
jtcs87
post Jun 24 2009, 04:00 PM

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Now i making a call to them! See how they response? smile.gif
jtcs87
post Jun 24 2009, 04:50 PM

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Yo... I'm back! I spent total RM 12 to the customer service with nothing! They said.... SERVER DOWN. even I help u take down the info also no use! Totally nuts! vmad.gif
jtcs87
post Jun 24 2009, 04:56 PM

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QUOTE(zellleonhart @ Jun 24 2009, 04:53 PM)
LOL
rm 12
very pain.. I just wasted rm2 for 3 calls
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i keep on repeat to call the customer service by 4th time with the same reply. BORED!

Later i give a last try with abit rude attidude! See whether wanna take down my info or not! brows.gif
jtcs87
post Jun 24 2009, 05:09 PM

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QUOTE(knuckleballer @ Jun 24 2009, 05:02 PM)
how u call untill RM12? they put u on hold?
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No. I just keep calling when they not willing to help save the info... Keep act as a noobie & i wanna change to HYC. But all the staff just provide the same answer. I almost can memorize it all the script! whistling.gif
jtcs87
post Jun 24 2009, 07:21 PM

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QUOTE(ilovelyn @ Jun 24 2009, 07:05 PM)
what are their answer??
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Finally they willing to take down my info & said after 7 working days if still haven't change to HYC plan since i use those angry sounds... moar.... whistling.gif
jtcs87
post Jun 24 2009, 07:27 PM

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QUOTE(knuckleballer @ Jun 24 2009, 07:24 PM)
haha so after u act fierce den only u got what u wished? anyway congrats bro.
smile.gif
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Still don't know yet. Hope i able to use the HYC after 7 working days. cry.gif
jtcs87
post Jun 24 2009, 07:33 PM

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QUOTE(knuckleballer @ Jun 24 2009, 07:28 PM)
can wan la bro. mine that day they also said that. then really got converted. once they say they have to do it i guess. besides, takkan they take all ur details already then dont convert. haha.
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after i providing those info & they ask me a question regarding the rates for that particular conversation as feedback. I just the highest point to rasuah. tongue.gif
jtcs87
post Jun 25 2009, 11:22 AM

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Guys! Who willing to keep existing number for your Hotlink basic plan to HYC plan. Please call during nights. Their customer service is good during that time. I just help my friends with one call. They automatic help me take down the requirement info as well.
jtcs87
post Jun 25 2009, 11:44 AM

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QUOTE(Darkmage12 @ Jun 25 2009, 11:42 AM)
at night better? they no ask stupid questions?
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Yes. Totally Night is better. thumbup.gif
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