I'm getting inconsistent connection since yesterday. Same thing when I called their technician, they ask me to observe 24 hours b4 they forward to 2nd lvl technician. This happen to me many many times and they keep on saying the same thing. after 3-5days, the connection is back to normal and I will received an email, case closed.

The question is, did they really look into user's problem? Or our problem can't be solve? Is P1 going to close shop? Or they don't really care of our complaints?

Dont waste time on P1. I complained from 13th Sep till today, the line still bad, especially peak hours. Call many times to their technical dept, they will appologize and apply waiver for you.

Want to see their email?

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Thank you for contacting P1 W1MAX support.

Our technicians are presently working on correcting the problem with the high utilization in your area. In the meantime, we have applied a waiver of 2 weeks' subscription fees to your account to compensate for the slow connection that you have been receiving. Please continue monitoring your connection for about 2 weeks. If the problem persists, please contact us via email or our careline (1-300-800-888).


If you require further assistance, please do not hesitate to respond to this email or call our Technical Careline at 1300-800-888. We will be more than happy to assist you. Please provide your account number and/or Case Log ID to the agent so that your case could be sorted out quickly.

Thank you for choosing P1.


Regards,

Chew

Customer Care Consultant
P1 Careline

P1 Careline Tel: 1300-800-888
Business Hours: Monday - Sunday, 8am - 11pm

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Just bring back the router to their HQ and terminate the contract. You dont have to pay any penalty due to their stupid services.