i logged a complaint to customer care, they said response time from technical will be 5-7 working days...
after 7 days some they call me back, "sorry sir, we found out the was congestion in your area..."
the i ask, what is your resolution?
answer: we will rectify and meanwhile we will close your report..

haih... no solution at all and wanna close my report sumore...
this morning i'd terminated my BB.. dunno what to choose after this..