Just another irresponsible seller....damage to the cupcake (due to the weather) is just a silly excuse. This is malaysia, the weather is hot 365days of the year...so i expect the seller to be bloody prepared to transport the cupcake. It's like those ice cream sellers on motorbikes......u don't see them selling u melted ice cream rite?

Look at Aliadon....He sells cakes + cupcakes too....I have dealt with him numerous times....0 problems wutsover...That is what i call a responsible & reliable seller....He transports it using his bike some more!!! NO ICE BOX!

A word of advice...try not to deal via SMS. Words can be easily misinterpreted as cocky & arrogant. I understand as a seller, you want to reduce cost.

OR

you could do what some online sellers do...they use a sms template. Every customer will receive a homogeneous message regarding their order